Cons: "Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination."
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Pros: "I really enjoyed the food as always and overall, I felt very comfortable"
Cons: "I enjoyed my experience overall."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Cons: "It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that"
Pros: "The airline and staff appear to be friendly and efficient"
Cons: "Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult."
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
Pros: "Wonderful crew, excellent food, very comfortable!"
Pros: "Best flight I’ve been on"
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Pros: "The seat was spacious and the crew was very nice!"
Pros: "The staff was very helpful"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Pros: "The attendants were very attentive"
Cons: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"
Cons: "One of the flight personnel I felt was very rude"
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Cons: "That is didn’t happen until the next day"
Pros: "Very smooth, uneventful flight, perfect, in other words"
Pros: "Food vegan was good on all sectors"
Cons: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Pros: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Cons: "Nothing to complain about"
Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Pros: "Food, space, service. Arrived much more rested than in economy."
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Pros: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"
Pros: "seats were large, comfortable. layed back nicely"
Pros: "10/10 best flight I've been on, 13.5 hr flight flew by"
Cons: "When checking in for my flights at the Kiosk I inadvertently skipped over the seat select options. Unfortunately once this is done you can't go back. I called Air NZ to see if I could get an ile seat but as I had already checked in they could not do anything to change the seat location."
Pros: "I fly this route quite often and can't imagine using another airline. Always professional, always comfortable, always fun. Staff, food and entertainment are top notch. I literally trust the pilots with my life. Keep up the good work :)"
Cons: "I left my awesome brand new Nalgene at the terminal in SF. Never to be seen again. Could be worse, I suppose."
Pros: "The crew was super friendly and accommodating. They found solutions for any questions or difficulties we had. They checked any excess luggage before you boarded. Boarding the plane was done back to front which was nice in loading bags and passenger without waiting for people in front of the plane. Meal service was promptly served so complimentary alcohol. Both meals were appreciated on such a long flight."
Cons: "Only suggestion would be bottles of water that you can keep refilling."
Cons: "Service was poor"
Cons: "I felt that Air Canada was quite substandard. On our flight to NZ one bathroom was out of order the entire flight. Also found the staff on the return flight to be less than cordial. Also do not feel I should have to pay for headphones or a basic meal after the price of my ticket. On the return trip my entertainment screen froze and was not usable. Will probably not fly with this company again."
Pros: "There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well....."
Cons: "This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA"
Pros: "Helpful person at check in counter when I couldn’t check in online and the kiosk would not complete my check in process. Easy boarding. Very relaxed and friendly flight crew (less militant than other airline crews)."
Cons: "There was some sort of glitch with my record and I could not check in online or at the kiosk. That was frustrating. I called customer service and it was a VERY long time on hold to get an agent."
Pros: "Confort for a airbus"
Cons: "The two passengers seats whit me are drugs they laught always impossible to sleep for a flight on the night and the toilets had a lot of paper on the floor try to check the passenger whit the legalisation of the cannabis in Canada and all the fly whit China airlines are good chinease people have good education"
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Cons: "SFO checkin was very poor. Had to go through 3 different check in agents and 2 terminals. Itinerary showed terminal 3 but the actual check in was at the international and with United! Need to improve on getting this direction communicated better from the start to end."
Pros: "Very roomy, comfortable seat, great service and a pretty decent meal for a two hour flight. The heated nuts are a nice touch."
Cons: "Few complaints, though the set back screen is certainly small compared to other airlines' offerings in Economy. (Emirates perhaps being the stellar outlier on this account.)"
Pros: "Nice plane, great staff"
Cons: "Slow to board and slow in Vancouver to get the jetway Connie red."
Cons: "Meals & steward"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Cons: "No food for an international flight"
Pros: "Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine"
Cons: "Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover"
Cons: "Flight was delayed multiple times. Flight was scheduled to take off at 1210 pm, delayed to 1510, delayed again to 1700 then delayed to 2110 and hen finally boarded at 2230 but the flight did not take off for an additional 2 hours making the total flight delay 12+ hours. My mom did not speak English and the staff at the boarding gate would not provide her a translator nor where they willing to talk to us over the phone to assist her. I understand that delays happen but the lack of assistance and multiple delays was alarming (with clear weather). Air Canada device over the phone was unprofessional as well when I called to discuss the lack of assistance we received."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Cons: "My bag did not arrive at the same time I did. It was delivered several days later. I had to buy new clothes with my own money while I waited. Horrible experience."
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Cons: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Pros: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Cons: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Pros: "Not much"
Cons: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Ability to charge my iPhone )"
Pros: "Friendly crew. Boarding was very chaotic and our seats were originally booked together and someone needed up separate. In the end, the crew worked it out for us and we were satisfied."
Cons: "I've flown this airline a few times and the seats are pretty uncomfortable."
Pros: "Feel safe on the plane,I took direct flight which flu very quick & smooth,my heavy suitcase was taking care properly,hostess did theirs job nicely."
Cons: "Nothing,I was happy with my trips"
Cons: "We had a hard time reserving seats in advance"
Pros: "Did not like anything about Air Canada. Very unfriendly and Rude staff is not the exception, me and my family have encountered this each time we went on Air Canada( three times)"
Cons: "From the check in desks to the airplane the staff are generally very rude, dis respectful and lazy and unorganized. Not only to my family , we saw them do this to all."
Pros: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Cons: "The food could have Ben a little been a little better."
Pros: "That staff was nice and helpful, they only had food for purchase but it tasted great and wasn't too pricey!"
Cons: "The plane should have been retired a year ago. It was an old airbus. Seating was uncomfortable, the entertainment systems outdated, and the aisles were cramped. Thankfully it was a short flight."
Pros: "I think a little more leg room compare to some economy flights."
Cons: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."
Pros: "Easy upgrade to a seat with more room without a crazy up charge, super friendly and accommodating staff (both at gate and on flight), smooth ride from start to finish, and very quick turnover to board us after a late arrival plane. All in all, a comfortable experience!!"
Pros: "Okay flight, nothing special."
Pros: "The price, kayak beat every other website. Glad my friend suggested I try using it."
Cons: "Sometimes a little bit confusing for which airline im suppose to go when there was a connecting flight."
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"
Cons: "I needed Some help with my bag for the overhead bin and the flight attendant didn't help me properly and they said it was too heavy and another got angry and said we will charge you for this next time . If they had helped me with the bag it would not have needed to be checked in and there was certainly no need to be rude about it"
Pros: "Left on time, arrived ontime, luggage made it"
Cons: "Despite having checked-in online, entered passport and global/precheck info, and used the kiosk at the airport to verofy passport, etc checking luggage was a huge inefficient mess. I've never seen this at a US airport on a US carrier."
Pros: "We actually arrived alive."
Cons: "We arrived into London so late that we were forced to take a taxi at a huge expense. During the 3 hr delay the only food provided was a small bag of pretzels and water."
Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."
Cons: "Traveling with 2 adults, a 3 year old and 1 year old, we had to ask to get our seats next to each other's for each flight at the desk. For both our family and other passenger it would make more sense to get that covered beforehand."
Cons: "I had legal rights to, as I tried to explain to the agents. They dismissed and mocked me, until 3 hours later. By that time I had missed my flight."
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Cons: "your app is useless because it didn't even notify me on the changes to my flight."
Cons: "The complimentary earphones provided on the flight were the worst ear buds I have ever worn and were extremely uncomfortable. If you're going to make it so passengers cannot use their own earphones without the sound being distorted, then please upgrade your earphones to something more comfortable. My ears were sore the whole flight trying to readjust the ear buds."
Pros: "We checked in late and therefore weren't able to get seats together. At the ticket counter, we asked to get put together and were able to get these seats."
Cons: "As with all coach seats, they were cramped."
Cons: "They did not let my mom board the flight because she didn't know she was supposed to get a transit visa just for passing through Canada. Since, other countries don't do that shouldn't they warn it when somebody is buying a ticket. The ticket was bought online and the questionnaire clearly asked nationality!"
Cons: "They kept us in the airplane 3 hours before"
Pros: "Delayed, lied about carry on priveleges, loaded and left passengers on plane at gate over an hour while waiting for a pilot, flew to destination knowing we would likely be diverted, diverted to another airport, waited in line 3 hours to be rebooked, offered no hotel, $10 voucher, awake 24 hours, arrived at destination 16 hours late"
Cons: "See above"