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BRS — New Zealand
7 Jan — 14 Jan1
Return
1 adult
Economy
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Sat 7/1
Sat 14/1
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Top 4 airlines serving Bristol to New Zealand
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9448 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
Flight was fine but the air flow was insufficient. After landing, we waited an hour for a gate to open up with no air conditioning and a burning smell in the cabin.
Flight was fine but the air flow was insufficient. After landing, we waited an hour for a gate to open up with no air conditioning and a burning smell in the cabin.
Swiss Air required me to check my carry-on size bag and then lost it. They provided zero assistance locating it, deferring to the local airport (Florence), which has been helpful but Swiss Air has yet to get the bag to Florence despite ample time and additional incoming flights. Extremely poor service on the part of Swiss Air.
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
No leg room
Snack b4 landing.
They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Pros: "Crew was friendly"
Cons: "Food"
Cons: "Nothing"
Pros: "The flight was on time and fairly clean."
Cons: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Pros: "It was ok."
Cons: "N/A."
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pros: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Cons: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Pros: "Great crew"
Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pros: "Nothing"
Cons: "Nothonh"
Pros: "N/a"
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Cons: "It was delayed"
Pros: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Cons: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Pros: "Food and crew were great."
Cons: "Economy is tight."
Cons: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Pros: "Crew helpful. Seats comfortable. Slept most of flight."
Cons: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Pros: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Cons: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Pros: "Everything except the seats."
Cons: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Cons: "They left my bag in Switzerland"
Pros: "Basically the worst flight ever"
Cons: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Pros: "-"
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Pros: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Pros: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Cons: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Cons: "I could not obtain a refund."
Pros: "Nice sandwich and chocolate."
Pros: "The crew was very friendly and helpful."
Pros: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Cons: "All good!"
Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"
Pros: "Fast and efficient transport option to Berlin"
Cons: "All good"
Pros: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "-"
Pros: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Cons: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."
Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Cons: "Checking in we had a nasty representative, but other than that, all was well"
The flight never happened and the Kayak customer support was useless in helping me for rebooking. I will never buy another air ticket with Kayak and I want the full refund of the trip. Andrea Mantovani
Cons: "Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi."
Pros: "The food was good"
Cons: "The seats were very cramped"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "Absolutely amazing service"
Cons: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."
Pros: "All good"
Cons: "N/A"
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Pros: "The crew was amazingly friendly, efficient, and hardworking."
Cons: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Pros: "crew"
Cons: "food screens"
Pros: "New international terminal in San Diego is very nice"
Pros: "Good seats and wonderful flight crew."
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pros: "Clean"
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "Everything"
Cons: "Nothing"
Cons: "Special meals were wrong with two meals during the flight!"
Pros: "All around service"
Cons: "That I had to get off of the plane."
Pros: "nice clean plane"
Cons: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Pros: "very professional cabin crew"
Cons: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Pros: "The flight attendants were attentive and happy to be of service. The pasta meal was good (it was nice that it came complete with mushrooms), and the flight attendants would gladly provide refills for drinks."
Cons: "I didn't realize my seat had very limited recline. That ought to be shown in the seating map when you select your seats. Most airlines do advise of that in the map. This was a major setback in my attempts to take a nap."
Pros: "Service"
Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."
Pros: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Cons: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Pros: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Cons: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"
Pros: "The whole flight crew was so polite."
Pros: "It was ok"
Cons: "Nothing"
Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "free upgrade to business class :)"
Pros: "Quick and efficient boarding. Crew was friendly and attentive."
Cons: "Older airplane that could use some renovations in the interior."
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "Smiles from the male and female stewards. Being gracious to customers and treating them with respect....keeping us from getting bored"
Cons: "the Airbus was much more crowded than the Boeing (777) we flew over on and run by United. When food/trash was being passed, it was tough for passengers coming from the rest room to get back to their seat."
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Pros: "Entertainment options were great and always make the flight go by faster."
Cons: "Seat was broken and didn't recline, stewardess had zero interest in assisting. She could have simply told me she was putting in a work order. Only one food was option available, the stewardess offered zero solutions for people with allergies to the option provided. The general theme was that the crew wasn't eager to please."
Pros: "Hospitality"
Cons: "Nothing"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "The crew was great. The flying by pilots was great. The seats were ok."
Cons: "The selection of movies, documentaries and news was very poor, from my perspective. Typically, when I fly from Europe with other airlines, I have no problem finding something I would want to watch during the entire flight. On LH, I couldn't find a single movie I cared to watch. I watched a documentary. I tried to watch live news, but it was often unavailable."
Pros: "Nothing"
Cons: "Luftansa gives up and goes out of business."
Cons: "Delays and boarding"
Pros: "Much more space in economy than United. Their entertainment system is high quality, made the flight enjoyable and fast."
Cons: "No complaints."
Pros: "leg room, entertainment, the pilot was informative throughout the flight"
Pros: "Every thing"
Cons: "Nothing"
Pros: "Comfortable seats"
Cons: "-- > Multiple (4) gate changes"
The boarding crew was rude, everything was disorganized with lack of information.
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "Friendlier crews"
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Usual faultless KLM experience"
Cons: "Nothing."
Cons: "Information on arrival time was not correct"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Everything works and quick to get to destination."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Flight got cancelled"
Pros: "No delay and nice staff"
Cons: "Late departure. Rush to connect."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "Amazing crew"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "Our lougage did not arrive"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Great service"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "The streaming service didn’t work"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "On time"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Enough space good wine and on time"
Cons: "Nothing"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Overall very nice flight, even comes with free drink and snack"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Flight was quick, professional, friendly."
Both major veg meals included Paneer - seems like they are limited on vegetarian options to have to serve the same on 2 diff meals. yes these meals incl other items but 2 diff veg options would help.
Overall the flight was pretty comfortable and the seating cabin (business) was impressive! Well Done Etihad!!
Very bad thanks
Everything about etihad... Loved it... Very professional 🌹
Pros: "Good seating space, good service"
Pros: "Every thing. Was good"
Cons: "The seat’s"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "Yes crew was very good"
Cons: "To give small size water bottles after having meals and also to add new movies."
Pros: "Spacious flight. Helpful crew. Efficient boarding"
Cons: "More food options"
Cons: "Need more leg room even for regular economy seating"
Pros: "I like it"
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "The USA immigration at Abu Dhabi is an advantage"
Cons: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Pros: "Nothing!"
Cons: "Everything was bullshit!"
Pros: "Customer service very good"
Pros: "Crew was nice"
Cons: "The behavior of crowd and no leg space"
Cons: "Since our custom and emigration checking was in Abu Dhabi, in Chicago, the flight used a domestic terminal. For our final leg of the flight, we had to haul all six pieces of luggage from terminal 5 to terminal 3. Then we were told that our American Airlines flight from Chicago to Kalamazoo is not a valid one. So we were booked to a different flight 12 hours later. We had to stay in Chicago for 12 hours on our own. Neither Etihad nor American Airlines provide any support for that time period in Chicago. Since it was Etihad ticket, According to international norm, Etihad should take the responsibility for this problem and compensated passengers."
Pros: "There is nothing much to like about the flight. The only good thing about Etihad is the pre clearance option at Abu Dhabi that saves a lot of time after landing in the US"
Cons: "14+ hours of flying time where it can be done under 10 to 12 hours. Food is not good at all."
Pros: "Crew was nice"
Cons: "Food and drink choices limited. Seat layout is not as picture in flight seating. My 6’ 3” son was cramped in his seat. Person who helped with online booking of seats not knowledgeable."
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Pros: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Cons: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Pros: "Seating was comfortable. Plane arrived on schedule."
Pros: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Pros: "Not much"
Cons: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Pros: "Food was excellent! Crew was friendly"
Cons: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"
Cons: "Leg room not good"
Pros: "The food was awesome. The staff was friendly and courteous. Seats were comfortable."
Pros: "Seats were very comfortable and the crew was very courteous and friendly. Breakfast could have been a bit better quality, though. Overall it was a nice flight and I would take it again."
Cons: "Food was nothing special."
Cons: "They wouldn't print my boarding pass in time for me to make it back. The transfer desk at Kuwait airport is inefficient and I missed my flight home. I could not get a flight home without buying another flight. They refused to put me on the next flight out without me purchasing it. I will never fly them again. Now they don't want to reimburse me for my flight I missed without an $800 penalty. Ridiculous!"
Cons: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Pros: "Kind personnedl"
Cons: "Luggage was not transferred on time, and it took over 3 days to locate them."
Pros: "overall service was good."
Cons: "as an American, with LAX as my home airport, it was unfortunate that we were not told of where our baggage claim was. We arrived in the International terminal, however, our bags arrived in terminal 4 (American). I feel for the foreign traveler in this instance. A quick update to travelers before disembarking of the plane as to the location of where their luggage would be found would be nice."
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Pros: "Timely updates"
Pros: "Excellent customer service and clean planes."
Cons: "No live TV , food choices are very limited"
Pros: "On time"
Cons: "Food presentation was bad I didn't eat it."
Pros: "Prices were cheap. Flight direct to Dublin."
Cons: "Seats are very hard. not a lot of padding. Food was very poor."
Pros: "On time departure and arrival"
Cons: "Very clean inside and bathroom , EY could provide training to the hostage"
Pros: "The airplane, the staff, the whole service."
Cons: "Nothing."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Pros: "the soft colours and comfort of the seats"
Cons: "some sort of pasta for breakfast"
Pros: "Aircraft was good. Food was good. Crew was nice."
Cons: "Entertainment system could be better. Ground staff wasn't cooperative. They had arguments with pretty much everyone on weight/size of cabin baggage."
Cons: "There was a bad odor of the bathroom, also I asked a blanket from the crew, then after 20 minutes I got it. Also the little rude dealing from the one of the crew. Little islamic programs"
Pros: "The boarding process was seamless"
Cons: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
Cons: "Okay"
Cons: "They took close to one hour to check us in and give us boarding pass. Once it was delayed, with no time to get things in time for security and boarding we had to rush with two kids. Although there was one checked bag allowed for infant according to the reservations they charged us 100$ for additional bag. Despite them delaying the Check in process they said if I don't pay for the checked bag I will miss my flight. This is becoming more and more of a problem with American Airlines and looks like Etihad cares less for this and they simply told me in Chicago that it was American Airlines issue and not theirs! This is totally frustrating and I will avoid American Airlines connections And future flights with Etihad as well. International travelers watch out for connections with American Airlines."
Pros: "The staff as helpful and attentive"
Pros: "Courtesy of crew, food and cleanliness"
Cons: "Good in all respect"
Pros: "Nothing to like .... Taking money from customers"
Cons: "Very bad"
Pros: "First time flyer with them and can't say enough hood things about it. Wonderful airlines."
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Bristol - New Zealand Flights
Departure:
Bristol (BRS)United Kingdom