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Top airlines flying Auckland Intl to Tianjin

Scores according to KAYAK customer reviews

7.1
China Southern
Overall score based on 5,521 reviews
7.3
Boarding
7.1
Comfort
7.6
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "see SH to GZ prior flight. The same."
Cons: "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."

Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."

Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"

Pros: "Didnt have a neighbor. Lucky draw"
Cons: "Had difficulty with online check in through china southern"

Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Cons: "i had a hard time with their english, but it is better than my Chinese"

Pros: "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
Cons: "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."

Pros: "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
Cons: "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."

Pros: "Crew very friendly."
Cons: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."

Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Cons: "N/a"

Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."

Cons: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."

Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."

Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."

Pros: "Cheap flight."
Cons: "Different"

Cons: "Milk and sugar in the coffee."

Pros: "Friendly cabin crew"
Cons: "Over 2 hours late on departure"

Cons: "Good"

Pros: "Few passengers, so plenty of space to relax."

Pros: "Absolutely nothing"
Cons: "2h delay for unknown reason, missed connection"

Pros: "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
Cons: "There could be more diversity in the entertainment"

Pros: "Service was excellent !"

Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"

Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"

Pros: "I like food"
Cons: "Nothing"

Pros: "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
Cons: "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"

Pros: "Courteous staff, meal served on a 2 hr flight"
Cons: "Overhead movie was only in Chinese with no headphones distributed. Boarding passes have to be claimed in Guangzhou from a previous flight."

Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."

Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."

Pros: "The food and service was fantastic"
Cons: "Online check in process needs to be clearer"

Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
Cons: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."

Pros: "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"

Pros: "One of crew lady was very rude. Lunch was bed , but movies were great!"
Cons: "Was comfortable flight, didn't late for first time. But disappointed with crew."

Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."

Pros: "Meals and professional cabin crew."
Cons: "Seats and movies are due for an update."

Pros: "Good service."
Cons: "Nothing"

Pros: "Service was good."
Cons: "Nothing."

Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."

Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."

Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."

Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"

Pros: "Nothing"
Cons: "Staff was so rude and tv is not working properly"

Cons: "The food more options"

Cons: "Because the first flight was delayed, we had to run like mad men to our connecting flight or else we wouldve missed it."

Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Pros: "The customer service rep from the United at the check-in was awesome."
Cons: "I bought my ticket from justfly.com. My vegan food choice did not feed into Air China. I had no food."

Pros: "Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough"

Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Cons: "Be on time"

Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Cons: "constant dripping water on my head on a flight from LAX to Beijing (13hrs). They were kind enough to offer to help me “fill out a complaint”‬ after a week of trying to co tact them. ‪I will #neverflyairchina again! ‬"

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Cons: "User totally different airline than air China The seats are far too small for Western people"

Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"

Cons: "Food was subpar. The entertainment devices did not work."

Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"

Cons: "No entertainment"

Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

Cons: "Customer service on the flight was poor ."

Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Pros: "In general the flight was fine."
Cons: "When I made my reservation the time to make my connecting flight in Beijing to Dulles (IAD) was 2 hr. Air China shortened the delay to 1 hr. We arrived on time but did not get off the plane until 12:00. They began boarding our connecting flight at 12:15. My husband needed the use of a wheelchair and with the help of the airport staff member we RAN through immigration (flew in from Hong Kong), had to go through security a second time, lost my iPad at security due to our rapid departure. We got to the flight at 12:30 and made it just in time to board. Our luggage could not be transferred in time and arrived the next day. This is just too difficult for people of any age to do...my husband and I are both in our 70s."

Cons: "I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time."

Pros: "Was the cheapest option at the time, and quality wasn't worse than the others"

Pros: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Cons: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Pros: "Ran on time"
Cons: "Food and drink options are limited"

Pros: "Good to have a footrest."
Cons: "Small toilets. Hindu meal was inedible."

Pros: "Love the space of airplane"

Pros: "The on time performance also inflight Meals"
Cons: "Check in for Departure"

Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Pros: "being offered pillows and blankets"
Cons: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."

Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"

Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."

Cons: "No personal entertainment but a lot of leg room"

Cons: "The plane was delayed over one hour for take off in Shanghai"

Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Pros: "Good"
Cons: "Food to be improved"

Pros: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Cons: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."

Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."

Pros: "Friendly staff, great price"
Cons: "No Wi-Fi on plane"

Pros: "Free wine"
Cons: "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."

Cons: "this long flight was made much more difficult by the 10 hour layover in cold airport 11F outside while we had no cold weather clothes (since we were in 90F Thailand previous). We should have had short layover but flight got cancelled and terrible rebooking had us waiting 10 hours in middle of our trip at Beijing. The food on the flight was poor and the crew never came around to offer water."

Pros: "Crew was friendly helpful"
Cons: "I ordered muslim food but they said they don’t have"

Cons: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"

Cons: "Little movie options"

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