Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Cons: "lost baggage to Kathmandu"
Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."
Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."
Pros: "Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything"
Cons: "i had a hard time with their english, but it is better than my Chinese"
Pros: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Cons: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers."
Cons: "The full meal was served early in the morning instead of breakfast."
Pros: "Planes are newer and clean. Seats are okay. The IFE system is great!"
Cons: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
Cons: "the crew is impatient. The stewardess left before i even finish my sentence."
Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."
Pros: "FOOD ON FLIGHT IS GOOD."
Cons: "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
Pros: "A lot of movies and good options to enjoy time while flying"
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
Cons: "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Great staff, food, comfort. Very clean toilets."
Cons: "Wait too in hotel"
Pros: "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
Cons: "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
Cons: "seats didn't recline as much as they should have been able to in the space."
Pros: "Pleasant crew On time service Good price to value ratio"
Cons: "Cannot check in online or even select a seat The IFR on my seat was not wokring"
Pros: "One of the better airlines in China. Amazing staff, Bilingual."
Cons: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. Late getting up in the air. Hot temperature on the ground."
Cons: "Miss the flight because of the delayed flight from hcm. Have to wait 15hrs to the next one, bad condition while waiting"
Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."
Pros: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Cons: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "flight left 30 mins late and they lost my luggage."
Cons: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "Short layover."
Cons: "Late departure. Cramped seating. Deplamed onto buses at Guansshou instead of docking at a terminal."
Cons: "They staff did nothing to help me out and purposely had kept me off of a flight and I had to go re-book with Thai Airways who were much better and more helpful"
Pros: "One leg of the flight was a dreamliner."
Cons: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Pros: "- The attractive fare - Good leg room"
Cons: "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"
Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
Pros: "On time and friendly crew. All good"
Cons: "Don't come in with high expectations"
Pros: "would do it again."
Cons: "some food a bit dodgy but otherwise OK."
Pros: "It was great having a crew, food, comfortable enough seat for a long flight."
Cons: "Windows were a bit gross."
Pros: "Pork meals are delicious especially century egg with pork congee"
Cons: "Dirty toilets, despite attendants have regular cleaning schedules. My headphone and media monitor was not working."
Pros: "A380 Business class has new seat configuration that offsets all seats and each is its own "pod". The equipment is new and very comfortable. People on both segments were very nice"
Cons: "787 Dreamliner is a fairly new plane outfitted with Business class seats from 15 years ago. They are side by side with no dividers and very uncomfortable. ALSO, they did not even board from jetbridge. We had to take shuttle bus past the entire airport and past the maintenance hangers to our plane. Flight from CAN to SFO makes "stop" in Wuhan, China for 2.5 hour layover. 1) Disembark onto shuttle bus. 2) Travel across airport. 3) Go through immigration or customs AGAIN and then security check of luggage 4) Walk 1/2 mile to business lounge 5) spend less than 10 minutes in lounge 6) get back on bus to be taken back to airplane. 7) wait another 1/2 hour b4 departure. Weird place to stop and even crazier procedures."
Pros: "Crew was friendly."
Cons: "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Entertainment was not available and personal electronic devices not allowed. Food was below air carrier average."
Cons: "Food is too salty, can’t even eat ."
Pros: "Crews are amazing but the set is a little too tight."
Cons: "WiFi never work and food was bad everything is salty."
Pros: "Excellent service from the ground staff"
Cons: "Better food served in the lounge"
Cons: "Be careful with this airline if you have connections with them. If you’re delayed and miss your connection, they will not help get you onto another flight. You’ll be stranded. Because of this, I had to spend about $1000 to rebook things when my itinerary fell apart because of this one miss."
Pros: "Nothing much good to say about this flight"
Cons: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
Pros: "Remarkably few in flight announcements, which made it easier to sleep on the redeye. The bathroom was kept pretty clean."
Cons: "The food was pretty bad. The flight attendants were helpful, but not friendly. The other flyers were pretty active all night, with quite a few seat changes, which was distracting."
Cons: "The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in."
Cons: "More entertainment choices in music. Easy access to wifi"
Cons: "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
Pros: "on time arrival"
Cons: "had to take the bus to the plane and walk up the stairs with my heavy carry on bags."
Pros: "On time boarding. No delays. Crew did their best to help everyone."
Cons: "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
Pros: "La puntualidad en los vuelos."
Cons: "Servicio al cliente un poco deficiente en shangai nos trataron súper mal."
Pros: "All is good. Check in great. Boarding great."
Cons: "Don't like crew pulling out my charge cords or ear phone jack so early into the landing process."
Cons: "The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run."
Pros: "Not sure"
Cons: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Pros: "Nice flight and nice staff"
Cons: "Nothing to complain about"
Pros: "They have extensive selection on entertainment."
Cons: "There are no food options without meat..."
Pros: "Airbus seats were more comfy than 777. Fed me 3x n crew was very friendly."
Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"
Pros: "Everything was perfect! No complaints."
Cons: "I don’t have any complaints."
Pros: "good selection of movies"
Pros: "they provide me excellent service in pu dong airport and LAX air port . my ankle was broken during my trip in China ."
Pros: "Price was great. You get what you pay for."
Cons: "Flight delayed 2.5 hours out of LAX. Flight attendant was rude, snippy and bigoted to my 14 year old daughter. They wouldn’t put our seats together so I didn’t know how she was being treated. I asked for snacks for the kids and was given about 10 peanuts each."
Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Pros: "Nothing spectacular to mention."
Cons: "Airline scheduled only a 30 minute layover between Shanghai and Hong Kong. Obviously I missed it. Waited 3 hours for airline to put me up in hotel. Hotel was extremely sketchy. I'll never make the mistake of traveling with this airline again. Worst travel experience in many years, and I've been some rough places. Food was Terrible, too."
Pros: "I was able to move to another seat"
Cons: "Flight was delayed. Advertising a price on kayak but not able to book at that price many days in a row. False promises and price just to bait you into the system of United airlines but always giving system error after you waste your time inputting all your information and payment information bait and switch I will never fly China eastern or united again due to their deceptive actions"
Pros: "There were a number of flights leaving from the same gate within minutes of each other and the staff handled it without a hitch."
Cons: "The food was not good, pastry type meat pie and flakey chewy dessert pastry."
Cons: "Need to improve thier communjcation skill."
Pros: "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
Cons: "My stuff was stolen from the outer compartment."
Pros: "Fast, easy and comfortable."
Cons: "No internet acces in Shanghai."
Cons: "This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare."
Cons: "The wifi was too slow even for email"
Pros: "Pretty decent legroom. Friendly flight crew. Helpful with information."
Cons: "Flight information changes last minute very common."
Cons: "The seats were very uncomfortable."
Pros: "The business class seats were quite good. The crew was excellent."
Cons: "Higher quality of food and more movie choices would have been better."
Pros: "Great selection of entertainment. Lots of good movies to watch. Seats were pretty comfy."
Cons: "Phone must be turned off for the entire duration of the flight. Entertainment system had a lot of technical issues"
Pros: "Tons of food! I've never been full off airplane food, haha"
Cons: "lack of leg room but I'm too poor for 1st class"
Cons: "No dislikes, all was straightforward average"
Pros: "Priced right."
Cons: "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "The plane eventually arrived at the destination so that was a plus."
Cons: "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
Pros: "This time the food was really good."
Cons: "Flight was delayed with no explanation. The entertainment screens were with a low quality of picture and sound. Sometimes the crew forgers to speak English, and you need to know Chinese."
Pros: "good movie selection"
Cons: "Switched planes from boeing 777 to airbus. the business class configuration changed, it was uncomfortable. Also no self serve drinks or liquor in the kitchen area, not a lot of food options."
Pros: "On time performance, smooth ride. Nice plane, Good recline."
Cons: "Terrible food, poor language skills of staff (especially English)"
Pros: "My staff and crew in Chicago were very friendly and helpful. Once entering Pudong airport I had a very different experience."
Cons: "Upon arrival I had to exit the terminal, get my bags and proceed to recheck everything in. I have never had to do that before on a connecting flight and feel it would have made much more sense to give me both boarding tickets in Chicago. The line to re check in was extremely long and confusing. I was told at the counter due to the wait I missed my flight and would have to speak with a manager. When I waited again in line to speak with a manager they told me I didn't miss my flight and to go back to the end of the original line. After waiting again, and speaking with a very rude desk attendent, I waited at the gate an hour past our boarding time and at the last minute our gate was switched with very little warning. There was no information for the flights on the board and most of the time I wasn't even sure where my flight was located. When I spoke with the attendant she would just tell me "in a few minutes." This was before I waited the hour and then switched gates and waited another 45 minutes."
Pros: "In-flight experience and hospitality was good."
Cons: "Unable to check-in online, could not make seat selection. Bad experience at Shanghai Airport. Flight delayed indefinitely. Ended up waiting for 5 hours. Officials were not responding to any questions."