Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Kerala
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Scores according to KAYAK customer reviews
Pros: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Pros: "Amazing experience. Pinnacle of customer service"
Pros: "No leg space"
Pros: "Nothing amazing. Everything was okay and average."
Cons: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Pros: "The airline was helpful even though the flight was delayed"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Cons: "Food is good except Chicken coconut curry"
Cons: "being in the middle of three"
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Crew, service, price"
Cons: "Seats are small"
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Pros: "All good"
Cons: "Chairs a little too small for long flights...."
Pros: "Great flight with good food and crew."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Cons: "More veriaty on music would be good"
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Cons: "The online check in system was down so we all had to line up to check in."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Pros: "Comfort and cleanliness."
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "My family was happy with the service provided by Qatar airline."
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pros: "Good service from cabin crew"
Cons: "Seat is quite small compared to other flight"
Pros: "Cabin crew friendly and efficient, great service"
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Nt bad"
Cons: "Attendants were skiving at the back"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Cons: "Not enough check in desks operating - very long wait"
Pros: "Free upgrade"
Cons: "Steep decline in food quality"
Pros: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Cons: "Be more clear when explaining charges and fees including taxes"
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Pros: "Every thing likely"
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Cons: "Worse food Old flight Late boarding"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "I was very pleased with the service and customer care the airlines displayed."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Cons: "they messed up my bag and had to wait 4 hrs at dxb airport to hv them retrieve it"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "on the plane the service was okay"
Cons: "The flight was overbooked, barely got in. At the gate they checked carry on baggage weight and charged extra. They could have done it during check in.... pathethic"
Pros: "It felt like home. =)"
Cons: "it felt too much like home. ;)"
Pros: "Good flight and easy transfer."
Pros: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Pros: "Cleanliness, customer service, rapidness"
Cons: "Entertainment was a little outdated"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "Had a tough time to get a replacement ticket."
Pros: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Cons: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Pros: "The service, entertainment and food were all excellent."
Pros: "The service for my granddaughters was phenomenal."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Cons: "See above comments"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Airlines flying from Auckland to Kerala have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Kerala
Masks required on board, masks provided on flights from Auckland to Kerala
Social distancing seating
Middle seats unavailable to book on flights from Auckland to Kerala
Testing for antibodies, testing for symptoms for flights from Auckland to Kerala
Waiving of change fees. Search flexible flights from Auckland to Kerala