Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Cons: "More food variety"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "SQ always has the best looking flight attendants"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Pros: "The crew was amazing"
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."
Pros: "Dim sum between Hong Kong & Singapore."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "Premium economy was great."
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "everything good"
Cons: "need new toilet"
Pros: "Great service."
Cons: "Disinfectant smell."
Cons: "the food was mediocre at best - had to ask for water couple of times"
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Cons: "My Vegan meal was terrible."
Pros: "the crews were very polite and very helpful"
Cons: "It is really good experience. All the flight attendants are good"
Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Everything is excellent!"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "To be able to bring luggage up to 30 kilo's"
Cons: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
Pros: "The vouchers at the airport enabling us to have a shower just lovely"
Cons: "Enterntainment average on last flight and seats were hard."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "The crew were very friendly and responsive to all requests."
Pros: "The crew is consistently wonderful!"
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Kind staff, long flight but the attendant were super kind"
Cons: "Food in business class and more choice of movies"
Pros: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Cons: "No complaints!"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Cons: "Food was mediocre. Coffee and tea were like warm or cold."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Skycouch a MUST for long haul flights."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "friendly staff, ease of boarding"
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "Cool temps in plane"
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "Unclear check in counter"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Pros: "Excellent service, prompt attention, really great flight experience"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."
Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Tons of free movies."
Cons: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "So welcoming and so caring"
Cons: "Needs more improvement"
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "Great crew"
Cons: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."
Pros: "Everything is perfect"
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "Short flight. Attentive crew"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Pros: "Plenty of room to move around"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "The food and flight staff were good"
Cons: "being in the middle of three"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."
Pros: "Everything except food"
Cons: "More veriaty on music would be good"
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "Good legroom, friendly crew."
Cons: "Main course is not enough"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Cons: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Overall - Flight was good."
Cons: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Cons: "Would prefer more options on they entertainment menu."
Pros: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Cons: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Cons: "Not much food to eat."
Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "Nice new Boeing 737 with great movie choices."
Cons: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Pros: "Very clean. New fixtures nice screen"
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
Cons: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Roomy and very comfortable A380 flight is great"
Pros: "One of the best airlines I have flown. Very good with kids and they do a hell of a good job of cleaning restrooms. Food quality was great."
Cons: "Hindu meal has meat in it which was a surprise. It was too cold inside plane and they would take blankets before landing and won't give you blankets till take off is complete. They should give water bottles."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "Everything was excellent. Emirates is a quality airway."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Friendly staff and variety of entertainment"
Cons: "Everything was good."
Cons: "Food and entertainment"
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Cons: "When covid don't exists"
Pros: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Cons: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Pros: "Very attentive and elegant!"
Cons: "I was very pleased! Thank you!"
Cons: "The tv/movie consoles were not working properly."
Cons: "Everything was perfect excellent service by the crew."
Cons: "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
Pros: "The crew was very polite."
Cons: "The air was kind of dry"
Cons: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Pros: "Food and service was excellent"
Cons: "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
Pros: "Everything was on time and the flight was smooth!"
Pros: "The crew was very good."
Cons: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Pros: "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
Cons: "It was difficult to do any pre-boarding checkin via the app."
Pros: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Pros: "I always have a good experience with Asiana."
Pros: "Flight details"
Cons: "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
Pros: "It's okay."
Cons: "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
Pros: "Service and food"
Cons: "Old style seating arrangement Many young kids in business?"
Pros: "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
Cons: "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
Pros: "Same great staff"
Cons: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Pros: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Cons: "Everything was great"
Cons: "only 3 movies to pick from- disappointing"
Cons: "No charger outlet"
Pros: "Everything! Service awesome"
Pros: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Cons: "Nothing to complain."
Pros: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Cons: "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
Pros: "I like the food and Smooth landing!"
Cons: "The flight was delayed."
Pros: "They were nice about my bags. The airport was good. They took me to Paris."
Cons: "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
Pros: "Good food choice"
Cons: "Length of flight but you can't do s thing about that! Lol"
Pros: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Cons: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pros: "Overall great treatment and comfort."
Cons: "Might just be me but the staff were a little off coming in their responses and cut me off quickly when trying to answer their questions, but I understandtheyhave a lot of people to deal with."
Pros: "Helpful and kind crew."
Cons: "Uncomfortable economy seats and lackluster entertainment."
Pros: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Cons: "Limited in flight entertainment for children."
Pros: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Cons: "Stingy with carry on items."
Pros: "Crew was efficient."
Cons: "Seats on the small side."
Pros: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Pros: "Service is good"
Cons: "There is so much of delaying and layover"
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seou"
Pros: "Very comfortable seat (business class)"
Cons: "Choice of movies was not that varied."
Pros: "Crew was excellent - very kind, friendly, efficient, and provided wonderful customer service. The food was good, seats were comfortable. I'll definitely fly Asiana again, when I'm in the region."
Pros: "Again a very friendly and attentive cabin crew and I enjoyed the Korean food options. Legroom was good for a coach seat. The boarding process was fine and the Incheon airport had an interesting cultural center as well as good food options during a fairly long layover."
Cons: "I had some problem operating the controls for the movie options and could only get to the first four Hollywood movie options. I probably should have asked for some help."
Cons: "I absolutely hated how EACH and every flight (4 total) was delayed using this airline."
Pros: "everything was great"
Cons: "not much selection of entertainment."
Pros: "The pilot made safe decisions for the benefit of his passengers. There was foul weather in Manila so we landed and refueled in Clark and then headed for Manila. The ride was mostly smooth considering there was turbulence. We had smooth landing. Really appreciate the pilots of this flight."
Cons: "Food service was not as expected, probably because we heard so many good things about it that when we actually had it, it was okay but not as great as one imagined it might be."
Pros: "Very kind staff."
Cons: "Apparently being one of the last of getting food and only one type is left, which I was allergic to. Not a huge deal, I had something to eat earlier. Otherwise could have been an issue."
Cons: "Too many interruptions of the entertainment"
Pros: "very kind flight crew comfortable seat"
Pros: "crew and service levels were quite good"
Cons: "Flight delayed by an hour. Was an old a320 flight with no personal tv/entertainment"