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Pros: "The food was especially good for such a short flight."

Pros: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Cons: "Would have loved more current US tv shows to choose from."

Pros: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Cons: "Narrow seats on a small plane."

Cons: "Great service on Korean Air as always."

Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."

Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"

Pros: "Food was great. Service was great."

Pros: "They are always friendly and comfortable seating"

Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."

Cons: "Great value ,excellent and friendly service."

Pros: "Great leg room even for tall person. Food is good and there's enough choices."

Pros: "Crew, Food, Boarding, Entertainment."
Cons: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"

Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."

Cons: "Korean air business class does not match their standards any more"

Cons: "No wifi"

Pros: "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
Cons: "Nothing to dislike."

Cons: "No any fruit available snack Lay over is too long!"

Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"

Pros: "Good is in Vietnam finish"

Pros: "Service"

Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"

Cons: "delayed 1:50 hrs."

Pros: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Cons: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."

Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"

Pros: "Service, friendliness"

Cons: "Very tight seating"

Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"

Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"

Pros: "The flight was only 1.5 hours and they still managed to feed us a full meal!"

Pros: "They gave an actual snack, yay!"

Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."

Pros: "food selection & crew courtesy"

Pros: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Cons: "Just a minor niggle, but if the seats were a little wider it would have been perfect."

Pros: "I enjoyed the service and the touch screen TV."
Cons: "I didn't enjoy how cramped the seats are."

Cons: "Good customer service"

Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."

Pros: "Good service. All attendants and crews were nice and friendly."
Cons: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."

Pros: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Cons: "None"

Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."

Pros: "screen contents very good"
Cons: "seat is smaller than other flight"

Pros: "Flight was full but still comfortable."

Pros: "Everything was good and the price was proper."
Cons: "I think, any flight should have some more movies, music, and other entertainment."

Pros: "Cleanliness. More leg room"
Cons: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."

Pros: "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
Cons: "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"

Pros: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Cons: "The food needs to be improved."

Pros: "Flight attendants are very kind; food and drink was enjoyable."

Pros: "Good Customer Service"

Pros: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Cons: "Baggage handling (rough), de-planing."

Pros: "Wine and beer were not offered until requested - and wine was only available in small glass, not in a small bottle as on United flights."

Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."

Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"

Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."

Cons: "NA"

Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."

Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."

Pros: "Extra touches and super pleasant and courteous staff."

Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."

Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"

Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."

Pros: "Excellent"

Pros: "Boarding was great. Staff was cordial. Excellent flight."

Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"

Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."

Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."

Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"

Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."

Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pros: "Very good service."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"

Pros: "Great set up with two seats, window and aisle"

Pros: "More leg room than other airlines, superb service and excellent food!"

Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."

Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"

Pros: "Not much turbulence"

Cons: "Food"

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Upgraded to biz class, which was fantastic"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Pros: "Punctuality"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"

Cons: "cramped uncomfortable seats freezing cold"

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"

Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"

Pros: "Seating space was very good. Meals terrific"

Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."

Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"

Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

Pros: "Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications."
Cons: "All very good except the VGML could be better and more creative."

Pros: "no flight yet"
Cons: "of course"

Pros: "We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private."
Cons: "It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam."

Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."

Pros: "Decent seat, plane was clean enough"
Cons: "Delayed by an hour, food was terrible"

Cons: "Delay in arrival caused us to miss this connection"

Cons: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."

Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."

Pros: "the airline I've heard is habitualy late. It was on this flight."
Cons: "Food was barely passable and coffee tasted like toasted wood."

Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."

Pros: "onboard service was good"
Cons: "17 hour delay"

Cons: "Food"

Pros: "Stewards service."
Cons: "Food"

Pros: "Nearly empty flight and was able to move to different seat for added comfort"
Cons: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"

Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."

Pros: "Wasnt bothered as compared to previous flights."
Cons: "One hour delay in boarding and taking off and NO explanation from any airline personnel."

Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."

Pros: "Nothing really"
Cons: "Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out"

Cons: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"

Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."

Pros: "Home"
Cons: "Nothing"

Pros: "Help because the delay caused us to miss our next flight"
Cons: "Delay, crew didn’t prioritize us getting off the plane when they knew our situation of missing our flight. We didnt get food choice because they ran out when they got to us."

Pros: "Very good and confortable flight."
Cons: "Nothing to refer."

Cons: "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"

Pros: "Smiling crew"
Cons: "Boarding guidelines shoul be enforced more"

Pros: "The crew and staff"
Cons: "I liked everything. This is a great airline"

Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"

Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"

Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"

Pros: "Crew was nice, flight was smooth"
Cons: "Boarding was quite unorganised. Their system wasn’t efficient because they let people board even when it wasn’t their turn. Food was average, no entertainment in Economy class, took a while to dim the lights on a overnight flight then when it was time to wake up the lights were turned on fully rather than gradually."

Pros: "Once you got on the plane, the flight crew themselves were great."
Cons: "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."

Pros: "Plane was clean"
Cons: "Not a lot of leg room. Didn't realize there was in flight entertainment until after the flight was over."

Pros: "Everything"

Pros: "There was a lot of entertainment choices and then food was good."

Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."

Pros: "crew is very caring and attentive, food was delicious,"
Cons: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"

Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "N/A"

Cons: "Put us on separate seat...we should seating close"

Pros: "staff were really nice. the lounge kinda sucks but at least it exists."
Cons: "no wifi, connection in manila airport. manila airport is the worst experience in the world. limited wifi to 2 hours. one of the staff in the lounge kept touching me and making weird eye and lip guestures at me and felt really uncomfortable. i complained to the ground staff."

Cons: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."

Pros: "Business class comfortable with friendly staff"
Cons: "Food was not good. Had to wait for 20 wheelchairs to go ahead of me when boarding. Not all those people were disabled but they ask you if you need a wheelchair and people just say yes so they can board first. It's a blatant abuse of the system."

Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."

Pros: "most all the touchdowns are seamless no bouncy on the tarmac. the only thing a bit un nerving is the wind blowing on landing and the rear of the plane swings from side to side"
Cons: "sometimes only sometimes, the tea is steeped in a coffee pot ug ug ug change the pot dedicate a pot for tea, perhaps a different color."

Cons: "Flight is always late Seats are very small no screen at your seat meals are so-so"

Pros: "Very friendly, professional staff. Far superior service to US-based airlines."

Pros: "Courteous Staff altogether."
Cons: "Delays should have been posted earlier. Long lay-overs."

Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"

Pros: "I like that a USB port was available to charge my devices."
Cons: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."

Pros: "Frienly service"
Cons: "Small seatsi big man"

Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."

Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."

Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"

Cons: "My entertainment system was not working, so was my seatmate's."

Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"

Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."

Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."

Pros: "All went Well, no delays, good service."

Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"

Pros: "The crew was extremely hospitable, and the food was excellent."

Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"

Cons: "Crew service"

Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."

Pros: "excellent staff"
Cons: "ship needed cleaning"

Cons: "Seat, food, service"

Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."

Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"

Pros: "Smooth flight, great entertainment"

Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."

Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"

Pros: "Not much"
Cons: "Left late with no explanation"

Cons: "I haven't even made it to my destination yet."

Pros: "Lovely people an caring all the way through."

Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."

Pros: "Excellent as well!"
Cons: "Everything good as well."

Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."

Pros: "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"

Cons: "Food Seats cramped"

Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"

Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."

Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."

Pros: "Nice thick comfortable blankets. Delicious food."

Cons: "Old plane"

Pros: "Most of it, especially having a meal on such a short flight."
Cons: "Could do with more legroom, tall people exist"

Pros: "On time. Good food Good flight attendant service"

Pros: "The flights were on time :)."

Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"

Pros: "Not enough elbow space between fat passengers"

Pros: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Cons: "Attitude by attendants can be improved."

Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"

Pros: "Larger seats"
Cons: "Food was below standards. Really need to improve."

Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"

Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"

Pros: "Good on the plane and in the business class lounge was excellent"

Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"

Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."

Pros: "Nothing"
Cons: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."

Cons: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."

Pros: "It was a very good flight ."

Cons: "No alcohol"

Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."