Pros: "The customer service"
Cons: "Two suitcases were lost"
Cons: "No complaints, good airline, good service, good staff"
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Pros: "Food."
Cons: "It took 1.5 hours to leave the tarmac in NYC. We just sat there with little communication."
Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Cons: "They changed our boarding gate three times"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "I got a middle seat. Any other seat would’ve been better."
Pros: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Cons: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Amazing crew, very comfortable seat, delicious food."
Cons: "Yes the boarding it was terrible"
Cons: "Too tight, no entertaintment"
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Cons: "No food or drink. No entertainment"
Pros: "Nothing"
Cons: "It was nasty, disordered. Bad experience"
Pros: "Excellent thank you very much"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Cons: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."
Pros: "I got to my destination safely and on time"
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "Enjoyed my first trip on LATAM."
Pros: "Service"
Cons: "The plane is ok but it is an old 767"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "Clean airplane"
Cons: "30ish minutes of delay"
Pros: "Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool."
Cons: "Sort of unorganized boarding. Needed to offer water more often for such a long flight."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "Nothing"
Pros: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "electronic boarding pass"
Cons: "1 hour delay"
Pros: "seats were larger than US flight."
Pros: "Everyone was very friendly and the fight was comfortable."
Cons: "No complaints."