Cons: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Pros: "Boarding process was smooth."
Cons: "Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp"
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Pros: "the good treatment of the staff"
Cons: "the flight schedule at dawn is usually a bit tired"
Pros: "Crew were amazing and helpful."
Cons: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Cons: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"
Cons: "There was no free food."
Cons: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."
Pros: "On time, good crew"
Cons: "Plane was older than most"
Pros: "We did not crash"
Cons: "I was bumped from an earlier flight to a later flight with no notification"
Cons: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Pros: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Cons: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "Great crew and competent pilots! We arrived safe and on time - always a big plus"
Cons: "Seats, as in so many planes, were cramped and small for larger people."
Pros: "Low prices"
Cons: "Boarding process to chaotic and slow"
Pros: "everything was good"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "Muy amable la tripuñacion"
Cons: "El abordaje fue algo lento y desordenado."
Pros: "Servicio de entretenimiento"
Cons: "Un vuelo se demoro SIETE VECES mas tiempo, es una tortura estar encerrado siete horas perdiendo el tiempo en un avión PEOR si es que nos dicen que no se puede aterrizar por mal clima y otras aerolíneas si llegan al destino, la verdad ahora si prefiero viajar por LCPeru, Star, AVIANCA, Viva Air porque si no hay diferencia en el servicio pues pago algo menos, no vale la pena seguir trabajando con LATAM"
Pros: "Que sean transparentes y velen por los usuarios, tranquilamente pueden enviarnos en otro avión o enviarnos en otra aerolinea de otra empresa del grupo"
Cons: "La cancelación de mi vuelo"
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Cons: "Llegue a tiempo, justo 1hora y media antes de la salida, y aun ya hecho el checking online, no me dejaron subir al avion. Cuando fui al counter de latam, esos rateros, me cobraron 30us para ponerme en el siguiente vuelo, el cual muy bonito, se retraso 3 HORAS sin dar una razon! Y adivinen que? Pues no me devolveran nada, ni mucho menos mi tiempo. Latam es una porqueria...."
Pros: "I got to my destination safely and on time"
Pros: "We arrived safely, there was no major problems and the crew was great."
Cons: "They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too."
Pros: "Enjoyed my first trip on LATAM."
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "Boarding was fast."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Pros: "Short flight, everything on time"
Cons: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Cons: "The flight did not land, it returned to Lima"
Cons: "Why offer so much flights to Cusco and then cancel it the night before? Almost give us a heart attack. Had to place an international call to their US office from Lima to find out what our next morning flight will be at 11pm!"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "People at checkin and crew members are super friends and helpful. There where even beverages and snacks included on that relatively short flight. At Dutch Airlines this would be extra, even then Dutch fares are higher. Kudos for Latam."
Cons: "It took very long taxiing before takeoff"
Pros: "the take off and landing were good"
Cons: "Because we didn't know Spanish, we were confused as to which line we should board for the flight. After waiting for 15 minutes in the line, we were told we should have been on another line. there were alot of english-speaking persons on the plane and it would have been good to make announcements in english also."
Pros: "I eventually was let off the plane"
Cons: "No entertainment, food was saltine crackers, staff made us put down the blinds so we couldn't even look out the window. Will never fly this airline again"
Cons: "It was cancelled with little explanation from the airlines or airport. And with little help afterwards."