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AKL - CGN

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Auckland (AKL)
Cologne Köln/Bonn
Mon 27/9
Mon 4/10
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Top 4 airlines serving Auckland Intl to Cologne Köln/Bonn

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,893 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."

Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."

Pros: "Amazing crew, very nice and helpful."

Pros: "The service was excellent"

Cons: "Food"

Pros: "Amazing crew, great seating area and tasty menu."

Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"

Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."

Pros: "Comfort n clean"

Pros: "Superb service."
Cons: "Meals were average for airlines"

Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Pros: "lot of turbulence, uncomfortable ride"
Cons: "entertainment system was good"

Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Pros: "Everything else"
Cons: "Food was less than marginal"

Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"

Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."

Cons: "The desserts. The bun."

Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."

Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"

Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"

Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."

Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"

Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."

Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"

Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."

Pros: "Service was great."
Cons: "Bit on the cold side."

Cons: "My Vegan meal was terrible."

Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"

Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"

Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"

Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."

Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"

Pros: "Everything.."

Pros: "New plane"
Cons: "Food served 40 min after special meals"

Pros: "Amazing crew, great service. Really good food"

Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"

Pros: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Cons: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."

Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

"Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good."

Pros: "Business class was actually economy class."
Cons: "Real business class"

Cons: "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"

Pros: "The flight was excellent, and the team worked very well."

Cons: "Food in TK used to be great... not anymore!"

Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"

Pros: "Perfect. 10/10"

Cons: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"

Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Pros: "Food, service and free movies and amenities was like old times."
Cons: "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."

Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."

Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"

Pros: "I really enjoyed the food and the entertainment. this was the best international flight I have taken so far."
Cons: "check in time was to long."

Pros: "Comfortable and uneventful flight - just the way it should be!"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Cons: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."

Cons: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"

Cons: "They lost one of our bags."

Cons: "Passport control"

Pros: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."

Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"

Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Pros: "Almost everything but the checkin process at JFK with Turkish Air agent speaking poor English and casting doubt that everything is going to be fine with my trip. Instead she was reacting "the rules are changing every day" and didn't not weather I should need visa for my native country (?!) although I have showed I was born in that country (Macedonia) and the holders of US passports (which I am) -- do not need entry visa to that country. Everything else was good or excellent -- especially food and airplane crew."
Cons: "The checkin process at JFK with Turkish Air agent at JFK (New York) on May 24 - 2017."

Cons: "Economy isn't supposed to be amazing but those seats need help"

Pros: "Entertainment was good."
Cons: "Crew could be nicer and smile more often to the passenger."

Cons: "The transfer at Istanbul airport was somewhat chaotic and disorganized."

Cons: "The food wasnt good"

Cons: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"

Pros: "Cabin/ground crew was professional, nice."

Cons: "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"

Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "nothing"

Cons: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."

Pros: "Food"
Cons: "Boarding and airplane age."

Pros: "The service was great and all staff were friendly."

Pros: "The food and crew service"
Cons: "The leg room is really limited in the economy cabin"

Pros: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."

Cons: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."

Pros: "Everything"

Pros: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Cons: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."

Pros: "The food was good, the flight attendants were mostly friendly and normal."
Cons: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."

Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "Poor heating/cooling controls, cabin too hot"

Cons: "The seat was very worn and I was sitting on rebar. Thankfully it was a short flight."

Pros: "The crew. The movies"
Cons: "Uncomfortable seating. Lack of ventilation at window seat. Some food mediocre."

Cons: "BAD: Leg Room. Seat size and cushion. Food. Air quality/temperature."

Pros: "The crew, the food and all the amenities including the entertainment"
Cons: "Security at boarding resulted in delays and overcrowding of the area with long lines"

Cons: "old plane . . . showing wear and tear. no wifi"

Pros: "Great entertainment system. Comfortable seats."
Cons: "Nothing."

Cons: "Food disaster always same Organisations very bad"

Cons: "The attendents, kinda rude"

Cons: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Cons: "The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat."

Pros: "Awfull!!"

Pros: "The crew was the best"

Cons: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"

Cons: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."

Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Cons: "The plane was uncomfortable and things were falling apart"

Cons: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."

Pros: "It was very smooth, the connection was great, boarding went easy, service was nice."
Cons: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Pros: "I like my trip - good service, good food (vine, whiskey :-) )"

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Baggage checked through from delayed overseas flight did arrive with us."

Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."

Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Pros: "That we made it alive."
Cons: "The 1 hr flight that turned into an 8 hour fiasco."

Cons: "food could have been better especially "breakfast"."

Pros: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."

Cons: "Cramped seating :-0"

Pros: "Meal was good."
Cons: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."

Pros: "Extra leg room overall. Service was excellent"

Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"

Pros: "Flight was fine..."
Cons: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."

Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."

Cons: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."

Cons: "Flight was cancelled."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."

Cons: "The flight was late."

Pros: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Cons: "The on board entertainment sucks you need to upgrade"

Pros: "I really don't remember. I slept through the entire flight."
Cons: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."

Pros: "Customer service friendly and attentive!"

Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Cons: "Nothing"

Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."

Pros: "Good all around German quality"

Cons: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."

Pros: "Lufthansa crew is generally efficient, polite, and professional."
Cons: "Wifi was slow."

Cons: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"

Pros: "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Cons: "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."

Cons: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"

Pros: "Friendly service, clean plane, good food for economy class, and entertainment was good. Seats were not bad for economy."
Cons: "For some reason this A340 does not have air vents in the passenger service unit. This is a first for me, as every other plane I've ever been on has air vents that the passenger can position to direct cool air. This airplane lacks these! For some reason our area of the plane in row 35 was so hot. It must have been 80F and air was not moving. It seems like other areas of the plane may have been cooler."

Pros: "Flight was on an updated airplane. Liked the restrooms downstairs."
Cons: "Was satisfied."

Pros: "Just much more professional than US carriers... Also much more leg room in economy class then most US carriers"

Pros: "Service and food were excellent. Plane was clean, on time, smooth ride."
Cons: "Need slightly more leg room in seats"

Pros: "Pre-bording with children and nice entertainment selection of movies, tv shows and music."
Cons: "rhe FA was saying that they have either pasta or chicken and they had beef, when asked what kind of pasta he said how would I know."

Pros: "Boarding was easy"
Cons: "Plane was late and I almost missed my connection. My suitcase didn't follow."

Pros: "Professional staff and condition of the plane"
Cons: "Ran out of meal choices"

Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."

Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."

Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Cons: "For United to go out of business"

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Cons: "The flight was delayed two or three times until they finally canceled it until the following morning had to spend $400 for a room over at Hilton wasn’t expecting that"

Cons: "Service for people not able to sleep on the long haul"

Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."

Cons: "Food ran out and only one choice"

Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Comfortable seats with phone holders"
Cons: "Mediocre snack, rude crew people on boarding"

Pros: "Fewer seats more space for passengers and ample leg space The food was delicious"

Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Cons: "Landed early. Sat at runway at Aspen. Ssiying for deplaning space to open too long. Plus cool sir turned off. Got hot."

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Pros: "It was excellent all way) thank you."

Cons: "Gate crew didn't help much with seating or connecting flights. Staff almost never smiled, and when boarding the plane instead of a, "hello" or "good morning", there were two attendants staring at their phones. They looked up when I greeted first, but seemed put off a touch. They also switched the seating without telling us ahead of time, so my husband and I had to sit in middle seats, apart from each other on our anniversary trip. Very unhelpful and unfriendly when I inquired to change."

Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Cons: "Everything"

Pros: "Almost like normal seats, almost like normal flights. Ontime, helpful, professional, & courteous crew."
Cons: "They don't recline."

Pros: "flight made me too tired to like anything"
Cons: "flight delay"

Pros: "The staff on the flight was great! They treated us like family. Great job. United Airlines."

Pros: "Flight attendants, entertainment. Thomas from United rocks"
Cons: "Nothing. All was good"

Cons: "3 delays"

Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Cons: "Ran out of the food that i wanted... settled with something that wasn't great."

Pros: "Not much"
Cons: "Pay for drink Old farts as crew ..sulky and not helpful"

Pros: "Everything from boarding to landing was great."

Pros: "the flight was very pleasant thank you very much"

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Pros: "Adequate work-around by an alert and helpful United Customer Service rep in LAX."
Cons: "We had to take this flight rather than a direct from LAX to SBA after missing our scheduled flight sitting on the tarmac for an HOUR waiting for our terminal to be vacated by an international flight with "mechanical problems." Four extra hours in transit!"

Pros: "Nothing"
Cons: "The landing was horrible. A lot of passengers were upset."

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Cons: "2hour delay departure, two crowded, no individual entertainment options."

Pros: "Same as above"

Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."

Pros: "Nice boarding and effective attentive crew."
Cons: "Well it was over 5 hours and we got a miniature bag of spicy mixed stuff."

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."

Cons: "Flight delayed 2.5 hours. Once landed in EWR, United lost the entire plane's bags for over 2 hours. No explanation or apology."

Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."

Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"

Pros: "The smooth take off & landing. The flight attendants were very helpful."
Cons: "Nothing"

Read more about Singapore Airlines
COVID-19 information

Safety measures for airlines flying from Auckland to Cologne

Airlines flying from Auckland to Cologne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Cologne

Mandatory masks

Masks required on board, masks provided on flights from Auckland to Cologne

Social distancing seating

Middle seats unavailable to book on flights from Auckland to Cologne

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Auckland to Cologne

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