I would not have changed anything… It was a perfect fight
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Price is good"
Cons: "The food can be more improve"
Cons: "More storage space in business"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "Crew were amazing and great entertainment"
Cons: "Boarding could be better"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Seats were good"
Cons: "Food could have been better"
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Cons: "Old plane. Technology didn't work"
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Cons: "Outdated Cabin Fit Out"
Pros: "Very attentive, great food, quality aircraft"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Cons: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Pros: "Not much turbulence"
Pros: "Crew was very friendly and good service."
Cons: "Old planes and screens."
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Cons: "Headphones were not functioning properly"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Cons: "Flight was delayed, but other than that, flight was great."
Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Pros: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Cons: "RE: improve a little more in your services!"
Cons: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Pros: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Pros: "Seat was comfortable and food was nice."
Cons: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Cons: "Airline on strike so no flight."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "I had a medical emergency and the crew took very good care of me."
Cons: "Some way to soften the sleeping experience. Memory foam?"
Pros: "The crew was very attentive."
Cons: "There were not a lot of movie options."
Pros: "Efficient boarding"
Cons: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
Pros: "Premium Economy was worth the $$. Especially when the 1st leg of the flight was 15+ hours. My wife was able to sleep 7+ hours. Comfortable and spacious chairs, with good recline."
Pros: "The crew was helpful we landed at Taipei was on time."
Cons: "My flight from Vancouver to Taipei was poor I'm not impressed with the menu the vegetables and chicken was half way cooked. I was sick after I eat the foods. My connecting flights was too long I was at Taipei for more than 18 hours. The company could have been provided a hotel. I was miserable at the airport. The EVA Air has excellent foods and good crew. The Air Canada could have been provided a better sets for families with childrens. I was sitting 39 A next to a window. There was a family a mom and two child was separated from there mom. The mother of two was upset that she was separated with her two little girls. I feel bad with the two little girls that their mom was sitting behind us. So, I decided to move where the mom was so that the mom and two little girls could sit together and the mom was very happy and Blessed."
Pros: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Pros: "Stewardesses were helpful. Leg room was adequate."
Cons: "Slow in picking up food trays after meals ended."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I definitely enjoy flying with Eva."
Pros: "Service I received was very good- just great"
Pros: "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
Pros: "Lovely, charming flight attendants and a decent lunch with two choices, both of which were good. Where do they find these flight attendants? They are amazing."
Cons: "The Airbus is not as nice as the Boeing, but the flight is a relatively short hop."
Cons: "I missed this flight!!!!!"
Pros: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Pros: "Flights with EVA are typically very good. A fine airline."
Cons: "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."
Pros: "What I like the most is the smooth landing of the plane."
Pros: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Cons: "We like every thing about Evaair"
Pros: "Timing of light dimand meals"
Cons: "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"
Pros: "Crew was nice"
Cons: "Small seats."
Pros: "But the check in was late to open. Flight was scheduled at 11am but check in downstairs don't open y til 845. That's terrible making us wait there where there no seating or waiting area."
Cons: "Not comfortable"
Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Pros: "\the well trained wheel chair servers. They care."
Pros: "I love the meals, complimentary drinks and the entertainment."
Cons: "Not enough space to rest comfortably"
Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"
Pros: "The crew were very attentive and accommodating. Flight was cheap , smooth and in time. Food was excellent. I had a great experience."
Cons: "The headphone didn't work but that was it. Not a big deal, I slept well instead."
Pros: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Cons: "delay for more than one hour from jfk airport"
Pros: "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
Pros: "Fine flight, attendants were nice, just happy to have food and drinks."
Cons: "It was a full flight due to the Easter holiday so no where to stretch out."
Cons: "Food made me sick for 5 days. Ruined my first week in Philippines, cost so much money because I couldn't leave my hotel."
Cons: "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
Pros: "Very comfortable seats and great movie options! Crew was very attentive."
Cons: "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
Pros: "Loved it! The crew was friendly. The flight attendants were phenomenal!"
Pros: "Great amount of legroom in economy. No issues for me and I am 6'3''. Very nice staff"
Pros: "I like the food, the crew was so cheerful when you board the plane."
Cons: "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
Pros: "Check in was great, the staff is very helpful and gives you the best attention."
Pros: "Great movie selections. Comfortable in my seat."
Cons: "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Pros: "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
Cons: "Movie selection was very limited, food was tough and hard to chew."
Pros: "crew try to be helpful warm food and drink always available. taipei airport pretty clean and spacious."
Cons: "hong kong airport provides free wi-fi. no free wi-fi in taipei airport. no clock anywhere in waiting area or in corridor. no weather announcement in Taipei airport before connecting flight even when typhoons were approaching. movie choice was quite limited for long flights."
Pros: "Staff was attentive, efficient, and accommodating. Drinks and food were served quickly and requests were dealt with promptly."
Cons: "Bumpy flight with lots of turbulence, but mostly unavoidable on such a long flight."
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Pros: "Boarding was quick and easy. Blankets and pillows were ample and already at the seat."
Cons: "Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight."
Pros: "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
Cons: "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."
Cons: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Cons: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Pros: "Could not take flight and could not get refunded"
Cons: "Refund money"
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Pros: "Friendly crew. Nice plane."
Cons: "Can’t think of any complaints."
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "same as previous answer"
Cons: "same as previous answer"
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Pros: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Cons: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
Pros: "Overall good experience"
Cons: "Food can be improved a lot"
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
Cons: "Too salty for the meal"
Pros: "The headline says it all!"
Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."
Pros: "Staff very professional"
Cons: "Touch screen not working, no entertainment on entire flight"
Pros: "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
Pros: "The movie selection + the crew was friendly."
Cons: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "Upgraded to business"
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Cons: "Seats to small! Food subpar! I’ll stick with Korean Air in future!"
Pros: "Kind staff, decent food"
Cons: "Ridiculous baggage policy! Only 30 kg total baggage allowance when ALL OTHER AIRLINES ALLOW AT LEAST 40KG, AND MOST ALLOW 46KG! WHY IS CATHAY SO STINGY?!"
Pros: "Short trip"
Cons: "No leg room"
Pros: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Cons: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "Quick flight"
Cons: "Do not allow families with children to board first My entertainment system did not work"
Cons: "Omelette with chicken stil bland."
Cons: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Pros: "Nice staff, clean planes."
Cons: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."
Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Cons: "bring back Me Before You!"
Pros: "Excellent, kind, professional crew and timely flight."
Pros: "Good communication about departure delay, check in was fast and efficient."
Cons: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Cons: "The cabin was freezing! Plus the blanket was as thin as gauze."
Pros: "this flight same as my long fight great !!!"
Cons: "Dido on this flight too ! Nothing to complain about !!"
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Cons: "Food. Duck breast was tough and almost inedible."
Cons: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."
Cons: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
Pros: "Short connecting in taiwan"
Pros: "Excellent customer service"
Cons: "Very accommodating"
Cons: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
Pros: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Cons: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Pros: "Quick easy boarding"
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Pros: "I like the space between seats. A couple inches helps"
Cons: "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
Cons: "I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA."
Pros: "The Ontario terminal location is much more convenient and faster than LAX."
Pros: "All my family wanted to have chicken flavor ,but we all got the wrong one"
Pros: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Cons: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Cons: "The English of the crew wasn't fantastic"
Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."
Cons: "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
Pros: "It’s takes s long time checking in due to long lines."
Cons: "Sits are too small and wish better choices for the food they serve."
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
Cons: "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
Pros: "The boarding process was organized and fast . The flight was smooth ."
Pros: "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."
Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."
Pros: "The economy class seats are actually some of the best to sleep in!"
Pros: "I had 4 seats for me"
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "They got us there. Good movie selection. Good wine"
Cons: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Cons: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pros: "clean you can select the seat ahead of time"
Cons: "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
Pros: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Pros: "Entertainment system"
Cons: "Narrow seats, narrow aisles"
Pros: "Professional staff"
Pros: "Efficient, affordable"
Cons: "Food not the best but it's okay"
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
Cons: "The food was typical airline food which is not very good."
Pros: "Staff and Crew were nice to passengers."
Cons: "No English subtitles for the movies on board. Seats are not comfortable."
Pros: "The movie selection"
Cons: "Food selection"
Pros: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Cons: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Pros: "They should be concerned about food hygiene"
Pros: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Cons: "The boarding area in Taipei was small, crowded and chaotic."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "I got 2 great meals on the flight there, the crew were all extremely helpful, and I got there right on time. It was better than most or all of the Delta flights that I've been on"
Cons: "I liked everything"
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Business with Malaysia was an absolute pleasure.
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Pros: "No thank"
Pros: "All went Well, no delays, good service."
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Pros: "Lovely people an caring all the way through."
Pros: "Excellent as well!"
Cons: "Everything good as well."
Cons: "Food Seats cramped"
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Pros: "Nice thick comfortable blankets. Delicious food."
Pros: "Very quick transfer of my luggages in KL"
Pros: "Food was good and staff was always with a smile in their face"
Cons: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Pros: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Cons: "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Cons: "Food was lousy"
Pros: "Overall all was good, except the flight been late."
Cons: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Pros: "comfort and entertainment"
Pros: "On time. Good food Good flight attendant service"
Pros: "Nothing other than the connection time and the airport was good."
Cons: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Pros: "Quick on and off boarding."
Cons: "Food was average at best."
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Pros: "The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection."
Cons: "Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes."
Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Cons: "Bags didn't arrive at the destination"
Cons: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"
Pros: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Cons: "I tried the seafood pasta and it was horrible!"
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Cons: "No food, No entertainment"
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "I liked the crew, very polite and helpful."
Cons: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Cons: "Crew Service is horrible. They get angry very easily."
Pros: "Cabin crew friendly and helpful."
Cons: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Pros: "Service is excellent"
Pros: "Fare was ok."
Cons: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Cons: "MH 0178 to KL was late and I arrived to KL at 9.30am. My transit flight already gone and the airport crew directed me another gate and gave me a new ticket for MH 0717 at 10.40 am."