Chaotic boarding Inedible food Drinks served in a thimble Nothing premium about premium economy Glitchy entertainment console Ever again, Lufthansa
I like everything in general. Except the business seat is too narrow.
Flight took off arrive Frankfurt fine ... and then the Pilot parked the plane for 20 minutes while waiting for a steps vehicle to arrive so we all could deplane. This caused us to miss our Naples flight by 6 minutes while running to the next gate.. We are aware of 3 others who also miss their flight. Lufthansa Support said "why miss your flight, your flight arrived on time?" We explained, they provided another flight many hrs later, no meal voucher because our "flight was ontime".
I liked that my family got to sit together and the location of our seats. The food quality was terrible. I did not eat the dinner, the boy in front of our seats got sick after eating the food. My tv did not work for the first 2 hrs and then it did come on. The flight attendants did not provide the headphones for any of the passengers in our area, so it didn't matter if the TV worked because I wouldn't be able to hear anything. When we got off the plane in Frankfurt we had to take the stairs off rhe plane and then take a bus to the terminal. Waited 10hrs for the next flight to Vilnius and then it was cancelled the last hour and half before the flight. We scrambled to try to get an alternative. We got on a wait list for a flight to Riga, Lativa that night. Fortunately, we were confirmed for boarding but had separates seats and we have small children. We were able to talk to the passengers nearby and they gave up there seats for us. Finally arrived after midnight in Lativa to find that our luggage was lost, apparently the attendant for Lufthansa in Orlando checked in our bag incorrectly and gave us the wrong person receipt tag. They are attempting to find our luggage which is apparently on it way to a town in Germany. We had to take the transportation bolt and be driven from Riga to Vilnius which is 3hrs and finally arrived in Vilnius at 5:30am. So yes, the flight was a disaster and probably our worst trip ever with Lufthansa. I don't think we will be traveling with Lufthansa again. It's a shame because I believe we're trying but they all seemed flustered and forgetful, maybe overworked. I do hope things can change in the future.
Pros: "Staff was extremely nice and helpful"
Pros: "Comfort of A380 Legs space"
Cons: "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"
Cons: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Cons: "Thanks Lufthansa for amazing service!"
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Cons: "Guy beside me was always sitting to his friends."
Cons: "Better food/choice-make it on time....and its quite cold in the plane-not sure why."
Pros: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Cons: "having to come back from vacation!!"
Pros: "The crew was very accommodating."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Pros: "The crew was very friendly and as I almost did not make my connection flight at FRA, I got bumped up to business class. So my seat was very comfy and the food was excellent."
Cons: "My only concern was my flight from BUD to FRA which was delqyed by 20 mins. So i had to rush to make my connection. I had less then 15mins to run from a gate B to gate Z58 and pass US passport control. Luckily I made the flight but my luggage did not. The 55mins layover is not a sufficient one considering the size of FRA airport especially when the first flight is late."
Pros: "First time on Lufthansa. Service was friendly and airplane food was surprising good."
Pros: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pros: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Pros: "Crew was good"
Cons: "Flight was over booked and they changed us the seats"
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "Entertainment was very diverse ;great"
Cons: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Pros: "Food on flight lags a bit behind other major airlines. Crew very nice and helpful though."
Cons: "Boarding process at Tegel is archaic and inefficient. Gate area too small and without access to shops/restaurants/etc."
Pros: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Cons: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."
Pros: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pros: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Pros: "the crew was courteous, attentive, accommodating."
Pros: "The most comfortable trip"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "The staff was so accommodating and friendly! Great trip!"
Cons: "Nothing."
Cons: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Pros: "Nothing!!!!!!"
Cons: "What was there to like?"
Pros: "Every crew Member show care and respect"
Cons: "I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj"
Cons: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"
Pros: "Confident pilots and hostesses."
Cons: "The food was not good."
Pros: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"
Cons: "The boarding was very disorganized."
Pros: "Everything was great. Thank you"
Pros: "Comfortable, crew are very helpful and cheerful."
Cons: "Food isn't that good"
Pros: "Thank you for the smooth flight"
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Pros: "Great crew, great servi"
Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."
Pros: "Friendliness and professionalism of the crew "Excellent""
Cons: "Being a very long trip,needs some more comfort"
Pros: "Short flight. Not much to say."