They canceled the flight on Nov 2 and changed it to Nov 1st but did not change connecting flight date. It took me 21/2 hours each day for 3 days to talk to Air NZ to fix my schedule. The aircraft is old and looks like the one Cathay Pacific used in the late 1990s. Their vegetarian meal is so bad that you skip the meals. In short this airline is going downhill so fast and I will not use them again.
Once I was on the plain it was excellent When I checked I. I didn’t think it is Proffesional to call someone’s name on the intercom and change their seats without even letting them know why ! I could not check in online - WHY we live in a first world country . I couldn’t pick my seat - also why? Train your staff to ASKED customers if it is ok to change their seats just before a flight. It was dishonest to ask my passport , take my boarding pass and print a new one and hoping I wouldn’t see . When I saw what is busy to happen I was VERY upset. I said “ Are you changing my seat number?” Only then they said yes . What’s up with that . If it wasn’t for the experience and incident I would have give AIR New Zealand a 5 star rating . But now I have to warn my American friend to reconsider flying Air NZ .
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Cons: "Baggage allowance is lower than most other airlines"
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Pros: "The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Service and biz check in"
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"
Pros: "Everything was really smooth in terms of transitions."
Cons: "I didn’t like how people had different packages and I hadn’t realized that I didn’t have the food package."
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Cons: "it was very cold"
Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Cons: "That is didn’t happen until the next day"
Pros: "My first long flight. Although long flights can be difficult, my experience was great. The staff was nice and friendly. The flight was enjoyable I liked the food and drink service. Good selection of music, movies, as well as other information provided, such as information about place to be visited. I was traveling with two friends, we did not sit together, but we were able to message each other via the texting service on the screen, that was awesome!"
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "vvery comfortable flight"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "Everything was ok"
Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "Appearance of plane"
Cons: "Attitude of attendant. Worst landing of 4 flights going from USA to auckland"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Cons: "Someone sitting in my seat already!"
Pros: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "Tons of free movies."
Cons: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "I dreaded 14 hours on a plane but Air New Zealand made the trip very comfortable. The meals were delicious and staff responsiveness was great. I got lucky and didn't even have anyone sitting beside me. Great experience from every angle."
Pros: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Pros: "Boarding from last row first"
Cons: "Food was just okay."
Pros: "Very professional; enjoyed entertainment options"
Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Pros: "I liked having the pilot tell us about the mountains as we passed over them."
Pros: "Air New Zealand has some of the friendliest cabin crews around. Their food is above average and they have a delicious array of wines served free with meals. My flight was interrupted by a medical emergency. We had to backtrack to the nearest airport, which added several hours to the flight. This meant a very long day for both passengers and crew. The crew remained cheerful and helpful throughout, in spite of cranky passengers."
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."