My experience was awful. My flight was delayed, so I arrived about 5-6 hours after my scheduled pickup. Apparently, after 2 hours they put the car I reserved "back out for rent." I had paid for a luxury suv, but they only gave me a standard SUV. They did not refund me for the upgrade I had already paid for. And they had the luxury SUV available, because they offered it to me as long as I paid another upcharge. All I got from the customer service person was "I don't make the rules." Also, their lot is not actually at SLC airport. It's a short uber drive or about a 2 1/2 mile walk from the terminals. They do have a shuttle, but it does not start running until 6a.m., so if you have a 7a.m. or earlier flight like I did, you'll have to drop off before they open and get an Uber to the terminal......or walk 2 1/2 miles. Fortunately, I was warned about this. As my Uber was pulling away, we were flagged down by two people (who look like they got the luxury suv I paid for) who asked if there was a shuttle. They had apparently not been told about the 6a.m. start time (it was around 5:30a.m at this point). Had I listened to the person behind the counter who told me to just get there at 6 and take the shuttle, I would have definitely missed my flight, because getting through baggage check and security took almost an hour. I believe the shuttle ends at 6p.m. as well, so make sure to check on that before your trip if you have a late arriving/departing flight. You might have to Uber to the rental then as well. Despite all that, the shuttle to the rental place (I at least got to take the shuttle on the day I arrived in SLC)was nice and clean and the driver was friendly and helpful. The car was decent, and seemed new, but my wife said it smelled like jagermeister to her. If you're going up in the mountains, I'd highly suggest something with a stronger engine than the Chevy Trailblazer. It struggled getting up. Also, the change engine oil light came on as soon as we got in the car, which left me wondering how well they keep up the maintenance. They were the cheapest option, so you get what you pay for. I will not choose NU the next time I'm in SLC.
Friendly staff. Convenient pick up and drop off. Didn't try to pressure me to buy add ons.
I loved the experience. However the intake took an hour in line. One very friendly experience girl behind the counter and a line out the door. She looked exhausted but as friendly and had excellent customer service skills. There needs to be at lease another clerk helping the customers
NU Car really stepped in for me because I had to rent a car last minute because my previous company dropped the ball and didn’t have inventory. The rep was really kind and worked with me to find a great car for my trip that best fit my needs. She asked about the number of people, where I was going, etc. so she knew what to offer. It ended up being more expensive that I planned but for being a day of rental and for the higher tier we ended up going with, it was a good deal. Also for off airport rental companies, the NU Car shuttle runs really often. Twice as often as another one I tried. I would rent again
I rented a truck but they didn’t have it even though I had a reservation
The staff was rude. The first car smelled like an ashtray and then they tried to give me a damaged car to replace the first one and when I pointed it out the damage the manager said “what do you expect, it’s a rental.” Worst car rental place I’ve ever experienced.
