Guest reviews
Overall rating
6.9
Good
Based on 28 reviews
Cleanliness
7.1
Comfort
6.9
Pickup/dropoff
6.6
Value for money
7.0
Pros
"Staff were friendly and accommodating."
(in 34 reviews)
"Other than that, good experience."
(in 15 reviews)
"Car was great, pick up great."
(in 6 reviews)
Cons
"Customer service was bad"
(in 4 reviews)
"The shuttle took forever to come"
(in 15 reviews)
"Customer service was bad"
(in 7 reviews)
Recent reviews
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Find reviews that mention:
customer service
took a long
great experience
great price
far from airport
shuttle pick
returning the car
helpful staff
great service
easy process
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2.0
Pros: Nothing. They stoped picking up their phones at 11pm. No shuttle every cane to pick up. Instead I had to get an Uber.
Cons: Everything could have been done better. If they can’t make it they could have at least notified instead of making people wait in the cold.
review from
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2.0
Pros: I liked walking out of there at midnight with no car and no ride to travel 2 hours north of the city.
Cons: Knowing that routes required a 1500.00 deposit. As I couldn’t put the deposit and upfront rental fee on the same card, they required I purchase their ins. For the two weeks. I wanted to change reservation to just 1 day, and they would not. Left me stranded. Terrible customer service
review from
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10.0
Great deal and great service
Pros: Price, cleanliness, service
review from
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2.4
Horrible!!
Pros: Nothing
Cons: First off the shuttle took forever. We get to the office and they said they did not have our standard car that we reserved because we were late, the website would not allow me to change the time of pickup, so I called and left a message that they apparently did not listen to letting them know what time we would be arriving. They ended up giving us a SUV that was a piece of junk, we could not even believe that they had such a car in their inventory. It had numerous huge paint chips all over the front of the car and there was masking tape residue all around the windshield, we were afraid to drive it, and the gas tank was empty. It was very late so we took the vehicle but not before inquiring about a replacement, call tomorrow and reserve a new one. I call first thing the next morning and a very rude clerk told me they had no cars and we could call back at 4pm and check if any were available, and NO we could not just reserve one. Didn't want to spend my vacation time trying to get a replacement so I just went on line and found a new car from a different agency, so happy. Do not rent from this company if you have other choices.
review from
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10.0
Economical, convenient
Pros: Very easy to book on line. Personable as well. They easily accommodated driving my co-passenger/daughter back to airport at a separate time several hours after myself since her flight was much later than mine, and 'stored' her luggage/backpack in an office until she came back later. Would DEFINITELY reccommend over the expensive rental cars on site at Toronto Airport.
review from
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7.2
Older Vehicles
Pros: * Customer Service
Cons: * Gas cap missing from vehicle - couldn't pump gas by myself because it wouldn't open without one person pressing the release while another opening the cap. * Brakes were not serviced - shook when applied and made driving slightly more unnerving.
review from
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7.6
Pros: Price
Cons: The time for pickup and drop off did not work with my schedule very well. But overall I was happy with the rental experience.
review from
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10.0
The best option overall for dollar amount
Pros: Overall the best option for $ amount. Will go for it again next time...
Cons: The car had lots.of milleages 50k plus.
review from
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4.0
Took 45 mins to pick up vehicle
Pros: Cheap
Cons: Not very speedy service. You get what you pay for.
review from
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2.0
Terrible
Pros: Nothing
Cons: False advertising
review from
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8.8
Of airport rental with a decent fleet
Pros: Low mileage cars The car given to me was a dodge Dakota - powerful and luxurious Welty price was reasonable although the bill was unexpectedly on the high side $65 a day after all fees and taxes - normal for a full size SUV, not particularly cheap though
Cons: Car was superficially wanshed, not spotless clean They charged me one extra day because of 1 hour - no leeway Invoice was not provided on the spot so I only found out about the extra day after seeing the email invoice - thence not as cheap as it looks Car is not provided with full tanks. This makes returning the car an exercise in fueling accuracy
review from
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9.2
Great experience
Pros: New vehicle, clean, quick easy process
Cons: It is not in the airport. Need to take a shuttle to go there, but it was easy. You just need to allot more time before your check-in flight. It compensates with the value. It is cheaper compared to the rentals in the airport.
review from
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10.0
Great deal and great service
Pros: Price, cleanliness, service
review from
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10.0
Economical, convenient
Pros: Very easy to book on line. Personable as well. They easily accommodated driving my co-passenger/daughter back to airport at a separate time several hours after myself since her flight was much later than mine, and 'stored' her luggage/backpack in an office until she came back later. Would DEFINITELY reccommend over the expensive rental cars on site at Toronto Airport.
review from
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10.0
The best option overall for dollar amount
Pros: Overall the best option for $ amount. Will go for it again next time...
Cons: The car had lots.of milleages 50k plus.
review from
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8.8
Of airport rental with a decent fleet
Pros: Low mileage cars The car given to me was a dodge Dakota - powerful and luxurious Welty price was reasonable although the bill was unexpectedly on the high side $65 a day after all fees and taxes - normal for a full size SUV, not particularly cheap though
Cons: Car was superficially wanshed, not spotless clean They charged me one extra day because of 1 hour - no leeway Invoice was not provided on the spot so I only found out about the extra day after seeing the email invoice - thence not as cheap as it looks Car is not provided with full tanks. This makes returning the car an exercise in fueling accuracy
review from
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9.2
Great experience
Pros: New vehicle, clean, quick easy process
Cons: It is not in the airport. Need to take a shuttle to go there, but it was easy. You just need to allot more time before your check-in flight. It compensates with the value. It is cheaper compared to the rentals in the airport.
review from
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7.2
Older Vehicles
Pros: * Customer Service
Cons: * Gas cap missing from vehicle - couldn't pump gas by myself because it wouldn't open without one person pressing the release while another opening the cap. * Brakes were not serviced - shook when applied and made driving slightly more unnerving.
review from
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7.6
Pros: Price
Cons: The time for pickup and drop off did not work with my schedule very well. But overall I was happy with the rental experience.
review from
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2.0
Pros: Nothing. They stoped picking up their phones at 11pm. No shuttle every cane to pick up. Instead I had to get an Uber.
Cons: Everything could have been done better. If they can’t make it they could have at least notified instead of making people wait in the cold.
review from
-
2.0
Pros: I liked walking out of there at midnight with no car and no ride to travel 2 hours north of the city.
Cons: Knowing that routes required a 1500.00 deposit. As I couldn’t put the deposit and upfront rental fee on the same card, they required I purchase their ins. For the two weeks. I wanted to change reservation to just 1 day, and they would not. Left me stranded. Terrible customer service
review from
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2.4
Horrible!!
Pros: Nothing
Cons: First off the shuttle took forever. We get to the office and they said they did not have our standard car that we reserved because we were late, the website would not allow me to change the time of pickup, so I called and left a message that they apparently did not listen to letting them know what time we would be arriving. They ended up giving us a SUV that was a piece of junk, we could not even believe that they had such a car in their inventory. It had numerous huge paint chips all over the front of the car and there was masking tape residue all around the windshield, we were afraid to drive it, and the gas tank was empty. It was very late so we took the vehicle but not before inquiring about a replacement, call tomorrow and reserve a new one. I call first thing the next morning and a very rude clerk told me they had no cars and we could call back at 4pm and check if any were available, and NO we could not just reserve one. Didn't want to spend my vacation time trying to get a replacement so I just went on line and found a new car from a different agency, so happy. Do not rent from this company if you have other choices.
review from
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4.0
Took 45 mins to pick up vehicle
Pros: Cheap
Cons: Not very speedy service. You get what you pay for.
review from
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2.0
Terrible
Pros: Nothing
Cons: False advertising
review from
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Where can I find Routes Car & Truck Rentals hire cars in Mississauga?
3687 Nashua Dr., Routes Car & Truck Rentals car rentals
Address
3687 Nashua Dr.Phone
+1 905 677 9994FAQs about hiring a car from Routes Car & Truck Rentals in Mississauga
How many car hire locations does Routes Car & Truck Rentals have in Mississauga?
Routes Car & Truck Rentals has 1 car hire location in Mississauga. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.
Does Routes Car & Truck Rentals have a car hire location at the airport: Pearson Intl Airport (YYZ)?
No (according to our data)
Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Pearson Intl Airport (YYZ)?
No (according to our data)