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Toronto Island Airport car hire reviews and directory
Rated no. 1
E-Z Rent-A-Car
Best rated
10.0 Excellent (1 review)
1 location at Toronto Island Airport
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E-Z Rent-A-Car reviews
Car hire locations
E-Z Rent-A-Car
Locations at Toronto Island Airport
677 Queen Street East
+1 877 674 2644
All E-Z Rent-A-Car reviews
E-Z Rent-A-Car reviews at Toronto Island Airport
Rated no. 2
National
10.0 Excellent (2 reviews)
1 location at Toronto Island Airport
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National reviews
Car hire locations
National
Locations at Toronto Island Airport
4 Eireann Quay
+1 416 208 5036
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
All National reviews
National reviews at Toronto Island Airport
Rated no. 3
Enterprise
8.8 Excellent (31 reviews)
1 location at Toronto Island Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Toronto Island Airport
4 Eireann Quay
+1 416 208 5036
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
All Enterprise reviews
Enterprise reviews at Toronto Island Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
good service and unexpected follow up
Pros: good car reasonable rate easy to pick up and the office followed up with an email to make sure I was happy
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10.0
Pros: Horrible weather at my pick up location so arrived 90 minutes early as I had a ride then - no problem, really appreciated.
Cons: Showing my arrival date in Canada as I have a non-Canadian license. Didn't quite understand that one.
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10.0
Excellent service
Pros: The men at the pick up office in Toronto was very accommodating and friendly. I received an upgrade based on my needs (I didn’t realize I couldn’t rent a GPS for a one way trip) so he offered to print a map...then suggested I take another vehicle which had an navigation system included...., things kind of fell into place and I really appreciated that.
Cons: In person the service was excellent. But it was impossible to get answers on the phone prior to pick up which would have eliminated some unknowns and some stress. When trying to reach the pick up office directly I was put through to a main hotline and received no help or useful information, which would have helped my trip go smoother.
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10.0
Excellent Enterprise Location
Pros: Seamless, fast pick-up of car
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5.6
Send in the wrong vehicle type
Pros: The enterprise worker worked their best to slove every issue that was caused by the computer.
Cons: I especially ordered the full size sedan but Kayak send in SUV reservation to enterprise. Which I'm not allow to lease given my age. There is no full size left and I was paid higher price and stuck with a dirty lightweight not roadside safe compact SUV for a day. I couldn't even fit in my family and couldnt get it onto hwy. $100 wasted.
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2.0
Cons: Terrible customer service support, had to cancel my rental because i found another company that is able to provide my specific request
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10.0
Pros: Excellent service at pick-up. Courteous staff, fast processing, car delivered quickly and a reasonable price. Will definitely use again.
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10.0
Definitely recommend
Pros: Friendly staff, flexible with drop off and early return.
Cons: Nothing
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10.0
Great rental!
Pros: Jeremy (mr.bow tie) was fantastic! Great service. Great car...but he made the experience fantastic. All service employees should be this good!
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10.0
Pros: Free upgrade
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9.6
Pros: Staff was personable and helpful
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2.0
WRONG AIRPORT???!!!
Cons: When I booked I thought that I had selected Toronto Pearson Airport but had in fact booked Toronto Island Airport instead I learned this when I showed up at pearson to get my rental
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10.0
Pros: Horrible weather at my pick up location so arrived 90 minutes early as I had a ride then - no problem, really appreciated.
Cons: Showing my arrival date in Canada as I have a non-Canadian license. Didn't quite understand that one.
review from
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10.0
Excellent service
Pros: The men at the pick up office in Toronto was very accommodating and friendly. I received an upgrade based on my needs (I didn’t realize I couldn’t rent a GPS for a one way trip) so he offered to print a map...then suggested I take another vehicle which had an navigation system included...., things kind of fell into place and I really appreciated that.
Cons: In person the service was excellent. But it was impossible to get answers on the phone prior to pick up which would have eliminated some unknowns and some stress. When trying to reach the pick up office directly I was put through to a main hotline and received no help or useful information, which would have helped my trip go smoother.
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10.0
Excellent Enterprise Location
Pros: Seamless, fast pick-up of car
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10.0
Pros: Excellent service at pick-up. Courteous staff, fast processing, car delivered quickly and a reasonable price. Will definitely use again.
review from
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10.0
Definitely recommend
Pros: Friendly staff, flexible with drop off and early return.
Cons: Nothing
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10.0
Great rental!
Pros: Jeremy (mr.bow tie) was fantastic! Great service. Great car...but he made the experience fantastic. All service employees should be this good!
review from
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10.0
Pros: Free upgrade
review from
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9.6
Pros: Staff was personable and helpful
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5.6
Send in the wrong vehicle type
Pros: The enterprise worker worked their best to slove every issue that was caused by the computer.
Cons: I especially ordered the full size sedan but Kayak send in SUV reservation to enterprise. Which I'm not allow to lease given my age. There is no full size left and I was paid higher price and stuck with a dirty lightweight not roadside safe compact SUV for a day. I couldn't even fit in my family and couldnt get it onto hwy. $100 wasted.
review from
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2.0
Cons: Terrible customer service support, had to cancel my rental because i found another company that is able to provide my specific request
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2.0
WRONG AIRPORT???!!!
Cons: When I booked I thought that I had selected Toronto Pearson Airport but had in fact booked Toronto Island Airport instead I learned this when I showed up at pearson to get my rental
review from
Rated no. 4
Hertz
8.0 Excellent (13 reviews)
1 location at Toronto Island Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Toronto Island Airport
2 Eireann Quay
+1 416 203 0386
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 09:00 - 23:00 |
All Hertz reviews
Hertz reviews at Toronto Island Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.2
Cons: Cost value is a bit off.
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8.4
Pros: Price was competitive.
Cons: Did not realize a ferry would be needed to access car
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5.6
Hertz overcharged me
Pros: Service on Billy Bishop is OK, people at counter are nice, car drove well./
Cons: Hertz charged me first when booking through Kayak, than they charged me hold and additional money when renting a car and lastly they charged me another mysterious amount for no reason whatsoever. Still waiting for them to clarify but I do not expect to use their services ever again.
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7.6
Tricky Rental Location
Pros: Due to the fact that Hertz is the only car rental company at this physical airport location and the fact that it is incredibly small, it was easy to return the car.
Cons: The fact that this location is located on the actual airport island, you need to ensure you have time to cross over on the ferry with your car. Also due to the incredibly small size of this Hertz location, they don't always have cars. I had to wait an hour and a half in the airport after I landed to wait for a car to arrive. Only bonus was my "compact" car was upgraded to a luxury rental based on whatever was driven back and ready to go.
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5.2
Pros: liked the car. was very tiny and easy to park
Cons: The final price was a lot more than what was quoted as total price in US funds
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10.0
Cons: Everything
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8.4
Pros: Price was competitive.
Cons: Did not realize a ferry would be needed to access car
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7.6
Tricky Rental Location
Pros: Due to the fact that Hertz is the only car rental company at this physical airport location and the fact that it is incredibly small, it was easy to return the car.
Cons: The fact that this location is located on the actual airport island, you need to ensure you have time to cross over on the ferry with your car. Also due to the incredibly small size of this Hertz location, they don't always have cars. I had to wait an hour and a half in the airport after I landed to wait for a car to arrive. Only bonus was my "compact" car was upgraded to a luxury rental based on whatever was driven back and ready to go.
review from
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5.6
Hertz overcharged me
Pros: Service on Billy Bishop is OK, people at counter are nice, car drove well./
Cons: Hertz charged me first when booking through Kayak, than they charged me hold and additional money when renting a car and lastly they charged me another mysterious amount for no reason whatsoever. Still waiting for them to clarify but I do not expect to use their services ever again.
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5.2
Pros: liked the car. was very tiny and easy to park
Cons: The final price was a lot more than what was quoted as total price in US funds
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Rated no. 5
Budget
7.1 Good (6 reviews)
1 location at Toronto Island Airport
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Budget reviews
Car hire locations
Budget
Locations at Toronto Island Airport
161a Bay Street
+1 416 777 1618
| Monday | 09:00 - 16:00 |
| Tuesday | 09:00 - 16:00 |
| Wednesday | 09:00 - 16:00 |
| Thursday | 09:00 - 16:00 |
| Friday | 09:00 - 16:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | 09:30 - 13:00 |
All Budget reviews
Budget reviews at Toronto Island Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Cons: Trying to figure out how to get out of the parking.
review from
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8.8
Good location
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
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2.0
Pros: Nothing
Cons: I paid 270 for 4 days never again will I use this service
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2.0
The budget sales rep was terrible.
Cons: They tried to overcharge me for being an hour late!!
review from
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10.0
Cons: Trying to figure out how to get out of the parking.
review from
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8.8
Good location
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
review from
Rated no. 6
Ace
7.0 Good (10 reviews)
1 location at Toronto Island Airport
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Ace reviews
Car hire locations
Ace
Locations at Toronto Island Airport
134 Jarvis
+1 416 864 0696
| Monday | 08:00 - 15:00 |
| Tuesday | 08:00 - 15:00 |
| Wednesday | 08:00 - 15:00 |
| Thursday | 08:00 - 15:00 |
| Friday | 08:00 - 15:00 |
| Saturday | |
| Sunday |
All Ace reviews
Ace reviews at Toronto Island Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.4
Pros: Easy pick up
Cons: Drop off was a long (not enough staff for lots of customers dropping on Monday morning)
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8.0
Cons: office is somewhat shabby and dirty
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5.6
Too complicated
Pros: Car was clean, trip back to Billy Bishop was far better than trip from the airport.
Cons: It took forever for them to pick me up at the airport and the ride back to the rental place was also lengthy. The paperwork went on forever and required 2 forms of picture ID; I got the impression they thought I was trying to pull something over on them... I asked for a local map, always provided to me at other chain rental agencies, but instead was directed to 'the gas station down the street, where I could purchase one'. A real class act; never again.
review from
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2.0
Hidden mandatory international insurance fee
Pros: New car
Cons: Whenever I rent a car I never use the hire the insurance because my credit card covers it, their"policy" says for international credit cards you nuts hire the insurance and I was surprised with a huge unplanned insurance fee. No 24 hours check out. Terrible staff
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4.0
Cons: rented a small car to save on gas. Was not even given the option, and forced to take a giant truck or a mini van. Poor planning on their part. Was basically told to bad.
review from
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5.6
Too complicated
Pros: Car was clean, trip back to Billy Bishop was far better than trip from the airport.
Cons: It took forever for them to pick me up at the airport and the ride back to the rental place was also lengthy. The paperwork went on forever and required 2 forms of picture ID; I got the impression they thought I was trying to pull something over on them... I asked for a local map, always provided to me at other chain rental agencies, but instead was directed to 'the gas station down the street, where I could purchase one'. A real class act; never again.
review from
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2.0
Hidden mandatory international insurance fee
Pros: New car
Cons: Whenever I rent a car I never use the hire the insurance because my credit card covers it, their"policy" says for international credit cards you nuts hire the insurance and I was surprised with a huge unplanned insurance fee. No 24 hours check out. Terrible staff
review from
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4.0
Cons: rented a small car to save on gas. Was not even given the option, and forced to take a giant truck or a mini van. Poor planning on their part. Was basically told to bad.
review from
Rated no. 7
Avis
5.6 Okay (1 review)
1 location at Toronto Island Airport
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Avis reviews
Car hire locations
Avis
Locations at Toronto Island Airport
161A Bay Street
+1 416 777 1618
| Monday | 09:00 - 16:00 |
| Tuesday | 09:00 - 16:00 |
| Wednesday | 09:00 - 16:00 |
| Thursday | 09:00 - 16:00 |
| Friday | 09:00 - 16:00 |
| Saturday | 09:30 - 13:00 |
| Sunday | 08:30 - 13:00 |
All Avis reviews
Avis reviews at Toronto Island Airport
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Car hire locations
MEXRENTACAR
Locations at Toronto Island Airport
1286 Dupont Street
+1 333 122 0878
249 Queens Quay W
+1 416 245 5952
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Car hire locations
Advance Car And Truck Rental
Locations at Toronto Island Airport
2960 Drew Rd. Unit 149
+1 905 461 7368
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Car hire locations
Executive Auto Hire
Locations at Toronto Island Airport
262 Carlingview Drive
+1 647 341 1234
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Car hire locations
Peel Car & Truck Rentals
Locations at Toronto Island Airport
Billy Bishop Toronto City Airport (YTZ)
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Car hire locations
RoadStar Car Rental
Locations at Toronto Island Airport
249 Queens Quay West
1-416-245-5952
Car rental locations at Toronto Island Airport
Top tips for renting a car at Toronto Island Airport
- Book your rental car at Toronto Island Airport at least 1 day before your trip in order to get a below-average price