Guest reviews
Overall rating
7.4
Good
Based on 50 reviews
Cleanliness
7.9
Comfort
7.8
Pick-up/Drop-off
7.3
Value for money
7.1
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
3
6
2
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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3.2
Pros: Staff were friendly
Cons: There are tons of hidden fees involved so the price advertised is not right - from premium location surcharge of $40 to all sorts of other hidden fees - I booked my car for $54 and ended up paying $289. The location is also not very easy to find.
review from
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2.0
Pros: the booking system messed me up and it was nightmare to cancel - I havent recieved my tax/booking fee back yet.
Cons: no idea.
review from
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10.0
Pros: pick-up reception desk employee drop-off employee speed and ease of process online booking mobile app
Cons: mobile app registration
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2.8
Cons: The Mississauga staff were passive aggressive and condescending. An unpleasant experience.
review from
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5.2
Overpriced
Cons: $1600+ for a 6 day rental is crazy. How much could a Toronto to Montreal drop really be worth. Car also had many areas of damage nobody really looked at, hope they don’t try to nail me for prior damages.
review from
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7.2
Cons: No one to assist in pick-up & drop off, which is in parking area 6 levels down
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10.0
Great
Pros: Service was fast. No fuss. Would definitely come back and recommend
review from
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9.6
Good value and easy.
Pros: Was able to pick up in one location and drop off in another. The fees were reasonable. I found it impossible to area he online but quite manageable in person.
review from
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8.8
Nice but for the price!
Pros: Easy pick up. the Avis Agent extended a small discount for govt employees.
Cons: While I enjoyed this rental experience overall, of the several vehicles I had rented over the previous 3 weeks, this rental from Avis was the most expensive per day by almost $50. That was including the small discount your agent gave me as a municipal Govt employee.
review from
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7.2
Friendly welcome, not so good at drop-off
Pros: We picked this car up at the small airport at London, Ontario and were greeted by name. The car was waiting right outside the building.
Cons: I didn't realise that using the toll road to Toronto airport would result in a $17 admin fee as well as the charge. We also had problems finding a petrol station near the airport and had to pay the refuelling fee.
review from
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7.2
Fast efficient drop off
Pros: Very quick throughput, and problem resolution.
Cons: Didn't check paperwork, and tried to charge me for gas, even though the note said collected with half a tank! Glad I checked.
review from
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5.2
Pros: The car was clean
Cons: Customer service, the guy who waited on us was rude and seemed irritated we were there
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