Book Payless hire cars in Boston

Reviews for Payless in Boston

Recent reviews

Traveller rating

Wonderful

38

Very Good

24

Good

17

Okay

23

Fair

18

Mediocre

0

Poor

56

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car was cleancar smelled

get the cargreat value

car availablenever rent

great pricecredit card

said they wouldeven though

customer servicecar was dirty

friendly staff

2.0

My car wasn't available , they gave me another which after waiting for it for half an hour also wasn't available - I ended up having to take an unsuitable pickup truck just to get out of the airport after waiting almost 2 hoursReviewed 1 Jan 2023

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6.0

Never again. Is Payless a real company? No signage at airport (go to Avis counter), rep had a lot of trouble accessing Payless’s system. Car was decent.Reviewed 18 Oct 2022

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8.0

The price was good. The Payless counter to pickup our rental did not exist; there was only a single very small sign at the beginning of a long queue leading up to Avis and Budget counters, all very confusing. Our vehicle was not available so the agent (Avis) gave us an upgraded vehicle at same price. The association of Payless with these other rental companies remains a mystery. Returning the vehicle was confusing as we were told to leave the key in the vehicle but nothing else. I asked a worker about this and he said we would get an email, but never got one. Seems communication on returning vehicle is rather poor.Reviewed 15 Oct 2022

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2.0

Waited 2 hours in Boston. Long line. Person who helped had never done a Payless Rental. Fouled up paperwork. First car she gave me she told me to go to wrong car spot and wrong car there. Next car I was given a man was sitting in it and said he had also rented it. Third car something was wrong acne wouldn’t take my charger so 4th car was a dud. The entire rental time messages about routine maintenance needs to be done and collusion light kept beeping after repeated cleanings of windshield. No button to open and close trunk. I rented a midsize and this Outlander was definitely on small size. At checkout I was told Ivwoukd get a refund discount but that never showed in final receipt. Didn’t line car. Too basic if features. Car play would never work On the screen could only listen on phone. Totally disgusted for the amount of money I spent!!!!!!Reviewed 8 Sep 2022

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2.0

Car not ready when I arrived. Charged for extra hours even though they were 2 hours late getting a car for me. Charged miscellaneous fees that were not accounted for.Reviewed 2 Sep 2022

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2.0

Waited 45 minutes in line to pick up the car. Can’t believe you still have to go to the counter. Payless already had all my information and I’d already paid.Reviewed 26 Aug 2022

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4.0

I reserved a Camry and was offered a Mustang or pickup truck or Wrangler, none of which suited the size of car I needed for my trip. And Payless was just as expensive as the other companies, so I didn't pay less, and I got a car I didn't want. Last time with this company (which is also owned by Avis/Budget).Reviewed 2 Jul 2022

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2.0

It took almost 2 hours to pick up my vehicle at Boston Logan Airport. I had to stand in line with customers who did not have a reservation and I had to cancel my evening plans because Payless, Budget, and Avis were the only companies taking customers without reservations. I wish there was a separate line for customers who had all of their rental paperwork done in advance.Reviewed 21 Jun 2022

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6.0

Too long waiting for the next available agentReviewed 28 May 2022

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4.0

I did not like that the tire pressure kept lighting upReviewed 23 May 2022

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2.0

Still have not processed my cancellation and refund due to COVID preventing rental car pickup. Please assist with processing that refund!Reviewed 18 May 2022

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8.0

aside from the car being a little less new...yes...I would recommend.Reviewed 6 Jan 2022

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• What is the most popular car hire from Payless in Boston?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Payless in Boston.

• How many car hire locations does Payless have in Boston?

  Payless has 1 hire location in Boston. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Logan Intl airport (BOS)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Logan Intl airport (BOS)?

  Yes