Cons: No one at counter at BOS upon arrival at 10:30pm. No sign saying to go up to where cars are. Finally found my way there. After saying they didn’t have the 8 seat suburban available that I had reserved, they eventually found one. Everything was great after that.
Pros: The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.
Cons: The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.
Pros: They had issues with their credit card reader/computer and I had to wait for them to call my credit card company to verify it. This was at 1100pm after a long day of travel.... so it was a little annoying.
Cons: The car was pretty beat up on the exterior and interior. Good news was they didn’t charge me for the condition of the car. I would have spent most of the rest of night circling things on the form otherwise.
Pros: Easy to pick up and drop off and the shuttle was also expedient to and from the airport.
Car was new with 300 miles.
Cons: The cost was higher than quoted after all the incidental tax was added. Probably a state issue but should have been an up front cost quote.
Pros: Friendly and easy couldn’t ask for faster service
Pros: Arrived and national did not have reservation and did not have any other cars. Told us to call other locations. Was on the phone for several hours. National has only 2 other available cars in the area and was trying to make me pay regular price for the other cars despite not having or being able to honor my reservation. Was told the local regional manager would call me and I am still waiting for their call. Will not be renting w national again and cannot trust that reservations made on this website will be honored moving forward
Cons: Honor reservation. Have rental car available if there is a booked reservation. Do not falsely sell these reservations if the company cannot honor them. Very disappointed all together
Cons: Should give car with full tank of gas
Pros: Staff was very helpful, would rent from National again!
Cons: We did have to take some of our time to have the oil changed in the rental, not a bad thing but would have been better if we didn't have to worry about that.
Cons: All was great
Pros: Friendly, helpful staff. Offered upgrade at no cost when initially booked car was not readily available.
Cons: The location (inside a parking garage inside a large buildling complex) can be difficult to find both for pickup and for dropoff.
Pros: The car was good and quality as expected.
Cons: The main drawback was the pick-up of the car. The priceline system is not transparent at all, I had asked for a pick-up at Boston airoport and it came up that this was at the city center. This made everything more complicated.
Pros: So smooth and easy.
Cons: I loved it - no improvements I can think of.
Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from National in Boston.
National has 3 car hire locations in Boston. Take a look at our National hire location map to find the best car hires near you.