Car rental at Manchester Airport

Pros: Pick up and drop off was excellent.

Cons: Didn’t realize I would have to pay to add drivers. Car smelled of smoke and could have been cleaner.

Cons: I was told and showed rep that I reserved a jeep Cherokee and was told no I would get a compass. Car was dirty from carpet to coffee drips and stains. Doors would not unlock 60% of the time . Large amounts of scratches on the bumper and sides. Keep fab was hit or miss. I was late to catch my flight due to the fact the fob would not detect. Absolutely awful service . Compass didn’t not even fit both of my medium suitcases. Completely not professional and poor business practices. Went and even spoke with manager and said that is what they had and all other vechile stuff were reserved. Hard to believe when the area was full of vechile and ready to go. I will not rent or refer any one to this hertz ever.

Average rental

Cons: Car had been smoked in. Could tell when you turned the heat on. And the Smallest Kia suv isn’t a midsize suv. And some how I owed like a 1.50 or something after the rental. What’s that about?!?! Just principal. Pretty stripped model too. For what their daily rate is they could have better equipped cars.

Vehicle upgrade was useless

Cons: Talked into an $80 upgrade to an SUV for impending snow storm and the vehicle had no functional driver's side windshield wiper. Was told by Hertz to repair the vehicle myself, in the snow storm... and was assured I'd be compensated with a refund commensurate with the issues with the vehicle (including the useless upgrade fee and my time and effort), upon return. Hertz gave me the $20 for the wiper and not even a thank you for repairing THEIR vehicle, IN A MASSIVE SNOW STORM! I will never rent from Hertz again.

Cons: When I arrived to pick up the car, I was expecting to owe only my taxes as I had pre-paid the remaining charge. However, they insisted on putting a "hold" on my credit card (which was more than my credit card had space for) and they refused to accept my debit card (which had 5x the amount needed for the hold). This resulted in me having to wait 3 hours until my bank opened in order to clear up enough space on my credit card. I could have done this earlier if I had known about the hold, but nothing I saw indicated this. In addition, they refused to make any sort of exception. I even offered to give them cash for the deposit. Ridiculous. I will *never* rent from Hertz again. Awful experience. AND because it was a pre-pay, I couldn't go to another company without losing what I had already paid.

Poor car condition

Pros: The service at Manchester Airport was excellent

Cons: The mechanical condition of the car was well below average. Somehow the front end was way out of alignment making it difficult to drive at highway speeds. this was a 2016 Chevrolet Malibu. Someone internally should have noted the steering wheel way off center before leasing it out again.

Pros: quick in and out

Cons: While picking up the vehicle I was hit with an additional charge of $20.88 that I never expected (concession fee recovery, cust fac chg, energy surcharge and 9% tax on est. taxable title)?? Blindsided with additional charges is dirty business towards the consumer. There is no way that these couldn't have been put into the initial price given on line.

Pros: Nothing

Cons: Bad car. Bad customer service. They overcharged me ridiculously. Charged me extra for a whole day in spite of me letting them know that I was gonna be couple of hours late and was promised that wud only result in an hourly charge not the whole day. They charged me for Gas even when it was 3 quarters. I told them I can take it back to the gas station and it wud have only costed me $10. But they charged me $102??? Stealing from customers in the name of service. After a long discussion with the manager he reduced the fuel charge to 32. Which was still too high. Very rule employees