2.0 Mediocre10 Aug 2022
Vehicle got a flat tire at 530 am in SC. We called roadside assistance and then sat on the side of I-95 for over 6 hours because they could not get anything right to send help. Even sent a tow truck to a location in Virginia. On top of that they charged a 2nd day because we were late. Didn't matter that we were late because there was an issue with the vehicle made worse by the incompetence of the roadside assistance department. Then charged a $300 one way fee that I was not told about at time of booking. I booked pick up in Manchester nh and drop off in west palm beach fl. Not sure how the rental was booked as a round trip. I will never book with Budget or Kayak again.
10.0 Excellent8 Aug 2022
This was the easiest rental process I’ve ever had. The staff was quick, efficient, and very personable.
2.0 Mediocre27 Jul 2022
First car was filthy. Only after driving for a while I noticed that the gas tank is nearly empty. It was replaced with another SUV, also dirty. The delay was approximately an hour, causing us to miss a wedding reception. The car it was replaced with had an air leak from one of the tires, which I noticed only the next day, when a warning light came on. On our 500 mile trip we had to stop 7 times to fill up the tire with air. In trying to call the Budget road assistance number we never got an answer after spending much time navigating the impossible voice mail system. In short, a rental from hell!
2.0 Mediocre28 Nov 2021
First vehicle smelled of cigarette smoke and needed to be swapped for another. I was unable to access rental center without paying parking fee for drop off, and even just for 9 minutes. Rental was not the size SUV requested. It is a monstrous truck which guzzles gas. I could not get through to rental center by phone in advance to confirm vehicle. Failure on every level.
10.0 Excellent23 Oct 2021
Staff for pickup and drop off were fantastic!
10.0 Excellent21 Oct 2021
Staff both at the rental desk and the return queue were polite, efficient, and did a good job. Car was just right.
10.0 Excellent2 Oct 2021
The staff were friendly, helpful, and efficient at pickup and drop off. We did notice after we had left with the car that the vehicle registration was expired by over 6 months. Luckily we did not end up have any difficulty with this and pointed it out upon return. However, lesson learned: check before leaving the lot in the future.
10.0 Excellent2 Oct 2021
The rental counter staff was attentive and professional at 12:30am on a Monday morning! The return lot attendant was also prompt and professional.
10.0 Excellent30 Sep 2021
Car was clean but could have used a quick wash on the outside. Ran out of window washing fluid. Liked the Kia Kona very much.
1.9 Horrible23 Aug 2021
I was given the most disgusting filthy car. Large dark stains all over the interior upholstery.. roof, seats, windshield was so dirty that I could barely see out of it. I took photos and will send them to Budget.