Book Enterprise car hires in Boston

Pros: Staff was excellent. The location was very busy and they all hustled tremendously to take care of everyone

Cons: price

Cons: More time explaining the car & if you rent at this location at Congress Street, they do NOT pick up or drop off! Be Aware as there's NOTHING telling you that when one makes the reservation.

Pros: Staff at Enterprise were very professional & did exceptionally well given the difficult circumstance in which they worked.

Cons: Boston rental cars were very scarce this weekend. This Enterprise location (17 Melnea Cass) was only place I could find with a car, however, due to Enterprise’s poor vehicle assignment system, when we arrived at this location there were no vehicles on site. The line of people waiting - most of whom had reservations - was out the door. The stress on the customers & the staff to manage that kind of logistical mess made for short fuses. We stayed because we had no other option to get to Bristol later that day for a family baptism. Others left; so Enterprise lost customers. Recommend that the reservation system that is internal to Enterprise Corporate be able to forecast this type of shortage & preposition vehicle inventory more efficiently. Staff driving from Boston to Quincy & back to Boston put the stress of the lack of efficiency in the system squarely on the lesser paid employee, who also had to keep customers from freaking out. All who worked Saturday morning at Enterprise on Melnea Cass Blvd. probably deserve letters of commendation, or a raise!

Cons: I was told pickup was in the prudential area and it was in Brookline. Agent was very nice but the process took about 35-40 minutes.