Book Enterprise car hires in Boston

Pros: Not easy, wait 30 min to get the car. Car had a burned seat... So, I'll don't use this again

Cons: At pickup we were told by the Enterprise attendant that we had to use the automatic toll pay system that was installed in the vehicle whenever we came to a toll booth. That the toll system was all automatic and we could not pay cash, and the devise in the car would automatically pay the toll and the amount of the toll would be added to our bill. Plus Enterprise would tack on an ADDITIONAL $4 Every time we used the device. It was NOT true that we could not pay cash. We disabled the device and were able to pay cash at every toll booth location and we avoided the additional $4 Enterprise charge at each toll booth. Is it Enterprise policy to deceive their customers in this manor, or only a misinformed employee?

Cons: Make it clear that this is not in the airport and closes at 6pm!!!

Pros: Nothing

Cons: This is the message I received from Enterprise two days before my rental was supposed to begin. This is unacceptable. *ENTERPRISE* Hello! We regret to inform you that due to a glitch in our system that allowed reservations to be made after already being sold out, we do have to cancel your reservation for your rental car coming up soon at our Roxbury location. Please feel free to call another enterprise to see if you can get it transferred. We do apologize for the inconvenience, this was a last resort decision. Thank you for your cooperation.

Pros: Terrible service.

Cons: The company cancelled (via a text message) our reservation, half an hour before our trip! When we asked them if they have another car on another location, they said they had one in Dorchester but they wanted us to pay 200$ (instead of 80$ that was the price we had rented the first car). We denied to pay this amount and after a bit they had no cars in no location. We spent 30$ in Uber to find another car from another company. They delayed our trip at least 2-3 hours. Unacceptable!

Pros: The location was not open. I got there and it was closed because they didn’t have any cars.

Cons: Kayak should be more aware of the locations and the amount of service that can be provided. I had to travel one hour to get there just to find out that they was closed for the day because of no cars at that location. And when i called i was told that I couldn’t get a refund which I think I unfair.