Recent reviews
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2.0
Pros: Poor
Cons: Poorreview from
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3.6
Cons: I was charged 3times more than what I booked i am still looking for a refund or an explanation!
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6.8
Pros: Drop off super easy.
Cons: Should have been shown how to run features of car. Cruise control . wipers . lights etcreview from
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10.0
Pros: Yes yes
Cons: Nothingreview from
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10.0
Pros: I was in a jam and they bailed me out. End of story!
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10.0
Pros: Everything was terrific and give a 5 overall rating
Cons: nothing - they did not have the car we requested but had a similar slightly bigger one and it was super clean and everythign was great.review from
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2.0
Pros: Absolutely nothing about the experience was likeable.
Cons: I was provided a car with expired tag since April 2019, almost got tiket from state trooper and points on my license...drove 1 1/2 hour each way to get the car exchanged just to get a downgrade, no apology whatsoever for the situation...long story short, i am never renting from AVISreview from
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9.6
Pros: Friendly staff, upgraded car, nice SUV
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2.0
Cons: Needed reservation for Boston's Logan Airport. Instead the reservation process had my car pick-up location at Norwood, MA, which is very far removed from Logan. Avis at Logan said they could not change my reservation to their location. Call to Avis customer service was frustrating and unsatisfying.
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10.0
Cons: Free gas. lol
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2.0
Pros: nothing
Cons: made a reservation online but was denied at the kiosk because i didn’t have credit card on me. every other company at the airport center took debit cards. i had to waste hundreds of dollars making a last minute reservation with another company. counter staff at avis was unsympatheticreview from
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2.0
Pros: I call Avis car rental Logan for a car rental. Reviewing my reservation I find that my reservation was transfer to Norwood airport MA . The price was good ,but I never ask for that location . Regards A.M.
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10.0
Pros: Everything! Rental agent Tom was thorough and very pleasant! He took the time to go over how to drive the Tahoe
Cons: Nothingreview from
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3.6
no one told me that the car i rented was not avaialalbe.
Pros: they were nice people
Cons: no effort to help me, no sense of urencyreview from
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7.6
Pros: The car was comfortable
Cons: It had not been cleaned. We found food under the passenger seat.review from
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10.0
Great response to my error
Pros: I booked a car that was going out of the wrong airport by mistake. Going out of the right airport would have resulted in much higher prices but the rep honored my intentions and charged much less than it would have been. Very grateful.review from
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10.0
Pros: great little car, like the ford focus now would consider buying one
Cons: nothingreview from
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5.6
Terrible customer service
Cons: Terrible customer servicereview from
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8.4
Good
Pros: Friendliness and cleannes
Cons: Not having pick up or drop offreview from
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6.0
Pickup problem!
Pros: Nice car
Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!review from
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9.2
Helpful staff
Pros: The employee was extremely nice and helpful
Cons: The rate was a little too highreview from