New York Van Rentals

Did not have a car for me. They couldn't honor my reservation.

Horrible checkin experience. Extremely rude staff -- so unwelcoming and unkind. The car itself was fine, but the staff's attitude was terrible.

Very kind people when I get the car only they gave me Short news about toll payment and it would be better explain something more, much more. In the sixth day I had to change car oli as it was requested by the car computer, so I lost half day, when I gave back the car I asked honestly pay and they told me write to contact centre. I wasn't happy about. Anyway I love Hertz rental, one of the best, it's twentieth time i rent with them, I'm sure they will improve

Everything was great, thank you!

The clerk wasn’t welcoming and friendly. She was a military style despot: very short with people.

The picture of the car I was supposed to get was not the same size I got and it wasn’t ready at the time I got there. Had to wait a bit but the staff at the pickup location was great and the staff at Spokane was also great! overall a good experience. Made the smaller size car work but shouldn’t have been advertised as a larger vehicle. Thank you

The car had a problem with the battery

Had a great experience. No wait to pick up or drop off. Employees who helped me were surprisingly nice. Also no one tried to push insurance or upgrades on me. I ended up with a Prius that was very new, very clean.

We were not able to rent a car for 3 hours. Made 3 different reservation as they complained about payment methods, then charged double of the cost of the reservation for unknown reasons. I will definitely seek NY legal claim against Hertz. They made my family’s trip a night mare. We finally got a car through another well known rental company who took 5 mins, no issues. Extremely dissatisfied to say the least.

I was able to reserve a car online a few hours prior to pick up. WHen I went to hertz I was told there was no car.

The car wasn’t ready. The staff kept saying “10 more minutes.” There were four people ahead of us waiting for keys. An hour later we got the car.

Nothing to like. I received a dirty in operable vehicle. I had three rentals due to the neglect of dollar between Thursdays pickup and Saturdays drop off. I dropped the vehicle off early due to disappointment and unsatisfactory.

Dollar did not except my reservations

Car was newer and easy to drive. Check in really slow. Add ons really add on to price

Pickup was incredibly slow. One employee working incredibly slowly at the counter, bantering at a snail's place with a customer while there were many others waiting in line. Show some urgency and balance friendliness with expedited service.

Friendly. Engaged me. Everything I could ask for.

Landed in Terminal B and there was no signage about how to get to rental car counter. There was no information in my booking confirmation email, either. It was simple once I figured out to go to Terminal A, but it took a while to figure that out.

i was gery good

Needed to cancel and they charge all the money paid in advance as a cancellation fee

Car requested wasn’t ready, had to wait but not too,long. Was quoted $9 per day for LDW and estimate I was given shows that amount. When I exited lot was given a folder with more pages. That shows LDW at $12 per day. Initial calls on Saturday were futile.

Drop-off location was not running the advertised scheduled shuttle, still have not received final receipt.

We received the truck we wanted. Everything was great.

Everything was great.

It was not Alamo but Budget as the booking got changed by tripadvisor. a. The car ( nissan murano) at JFK airport was not clean b. After some time the front collision warning light came up kept coming up intermittently c. It applied automatic breaks in the middle of the highway quite a few times ( Lucky to be remain unhurt) d. Had to stop my trip half way and take shelter at a friend's place late in the evening e. Towing truck came way too late f. Replacement vehicle was also dirty g. Replacement vehicle had serious mechanical issue ( shaking vigorously on the highway) h. In spite of all these, was charged for the extra day ! The overall experience with this Budget rental was worse than pathetic!!

Very helpful and super fast pick up and drop off. Zero hassles and super helpful staff

The vehicle was clean and a comfortable ride

The staff was very pleasant and professional. The rental experience was very smooth for me. The vehicle was clean and mechanically sound. Side Note: In the U.S. a valid DRIVER'S LICENSE is required. Please don't argue with the staff when proper documentation is not available. Learner's Permits are not permissible. International visitors will also need a passport that coincides with the country of licensing. What I didn't like.... The engineering of the vehicle. Comfort.....meh Steering.....tight/not sloppy/not smooth Switches......way too many. On the dash, Under the dash, On the console. Seat controls......too close together for small hands. Safety features......excellent The vehicle had a fuel economy feature that turns the engine off when stopped at a traffic light. It's very harsh re-engagement when you remove your foot from the brake. The steering wheel has a very sharp/harsh control ratio and lacks the smooth comfort control factor that most vehicles in the compact SUV class has. I've made a mental note to choose something different the next time I rent a vehicle from Alamo.

Representatives Wale and Ken were excellent in sorting out my car rental needs at JFK

Superb location - right next to the airtrain, superb service and a great vehicle. The best rental experience we have ever had at JFK. Everything about the experience was really fantastic.

Staff was so friendly and fast.

The car was dirty, and had cigarette burns on the inside. The car was also delivered with a half tank of gas. Additionally, we were charged 100 dollars more than quoted.

Not sure why I was not able to book using the portal and had to call Kayak.

All 4 tires had pressures below 20 PSI. This was discovered in a isolated area with few service stations with a working air pump. Low tire pressures can lead to a blowout, would have been devastating. I had to endure the low pressure warning after filling the 4 tires to the proper inflation pressure. I was also surprised that it was a 2021 model year vehicle.

There was no vehicle when I arrived, even though I had reserved online the day before and received a confirmation number and receipt. The attendant said I should have called ahead of time to give them time to reserve a car, but isn't that what a reservation is for? They said they were all sold out and had no way of getting a car. I was stranded at the location for hours until I could get a ride. Horrible experience. Horrible service. Just all around nothing works and it is bad.

The ease of getting the car even though I had just booked the vehicle when I landed. And the friendly customer service in general but more specifically from Roberta.

The pickup and dropoff processes went quickly and smoothly!

It was a good neighborhood rental, happy to repeat.

All of The car’s seats were heavily stained. Additionally the cruise control did not work and the every part of car was scratched and dented including the roof.

Very kind. Perfect service

Great manager at 24st

Overall, an “OK”experience. They forgot to have car seats on the property that I previously rsvp’d. It was a major hiccup that cost us a half a day and was a total inconvenience since we had to go shopping for car seats in NYC which was not an easy task nor a fun one with kids. The vehicle we rented had a strong odor of cigarettes and maybe even marijuana. Certainly room for improvement.

Insanity at pickup. Ive never waited so long to pickup a rental car. Around 1.5-2 hours until we were in our car, and I was only like the 7th person in line. We arrived at midnight, so it was tough with our three little kids.

excellent pick up agent at JFK

Was told cat was all wheel drive and it was not, causing a dangerous travel during storm.

Friendly staff

Received a DIRTY rental inside & out , VERY low on gas , and most of all TWO DIFFERENT prices one on-line and one at the return of the rental…..

I was surprised and happy how streamlined pick up and drop off were. Five minutes to pick up and one minute to drop off.

They made the drop off really quick and easy. Also, the people at the front desk were nice.

Avis staff are great. My car was ready within minutes even after having a upgrade model. Drop off was a smooth process. Ask for a paper receipt, I didn’t get any email with it.

The price

Slow pickup!

The trunk of the car was full of trash from food. It smelled awful! And the charges were higher than quoted by quite a bit. It was almost midnight and I was so tired I just took the car, which was not at all like the Volkswagen I had reserved- it was a gas guzzling dodge charger. Overall I’m very disappointed

the pick-up time was very long, the delivery of the cars was a bit slow

People were friendly and made it easy to pick up and drop off car.

Exterior was dirty and soaked in water, marijuana smell in the interior.

The car was nice and clean. However the staff at JFK was horrible. They had no idea where the car was, it was raining and they wanted me to find it!

Offer on kayak was around 300$, at the desk i signed a contract because of some extra issue for 499$, when I drop of car my credit card was charged with 1300$ . I try to explain situation.

There were no economy cars (which is what I booked) so I was forced to rent a more expensive car.

even after asking for ezpass explicitly i was not given one. car doors were all open when i received the car, which was parked half way into the street blocking off traffic. yall are wild.

Everything was fine.

They wouldn't rent a car to me because I had a foreign driver's license.

Renting from Payless was a great experience. From booking to pick up and drop off, everything was seamless. I got a great car that came with Sat Nav built in which was great as I was visiting from the UK and had no roaming data so could not use Google Maps.

the car had a leaky tire, we were not sold the toll pass when we should have been and the rep was not helpful when we called to get it corrected.

Waiting for confirmation of insurance. How much will deduct from deposit. I also need receipt as well

The "maintenance required" light was on from the time we rented until we brought it back. We were told that it just wasn't reset. Also, tire pressure light went on. Maybe could pay more attention to maintenance.

Great experience all around and the price was much lower than competitors. Would definitely use again.

I picked up the car for a weekend and after driving it, the steering was screwed up, warning lights were coming on, oil change needed. I called and they said they’d bring a new car and it took over 12 hours to get it. The new car was better, but overall, rough experience.

My car was double booked and the other customer refused to come inside with me to sort the problem out. The staff handled it well but the fact that I lost almost an hour of my time waiting for it to be resolved when it should not have happened in the first place impacted the rest of my schedule.

Your booking platform allowed me to make a reservation for 11:pm. This Payless location *closes* at 11:pm. Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. When we showed up a couple minutes after 11, there was nobody at the Payless counter. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. That seemed reasonable: Avis *owns* Payless. Getting through the Avis line took nearly one hour. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. All other rental counters staffed at midnight had no cars available. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis -- Budget. I am quite angry that: 1. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. 2. Payless put up a sign that made us waste an hour of our time standing in line for nothing. 3. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries.

I ran it through Palos but yet there was no person available at the booth when I went to pick up the car. I had to go through Avis. Upon return of the car, I asked for a refund as I did not use the toll box that had been sold to me for 25.99- again, Avis people instead off a Payless person- The representative helping me along with agents on either side of him who did we’re helping other clients decided to participate in the conversation about how that was silly of me to want a refund and that I would end up paying more for any tolls that Were incurred. When it was all said and done, he would not reimburse me the 25.99. Don’t be fooled by the low price- customer service stinks!

Was able to pick up right in Manhattan. Upgraded to a 4 wheel drive when say conditions were bad. Was able to do a one way trip as needed all the way to Memphis. Other rental companies would not allow this. Good price and very friendly service.

Terrible rental experience. Will not be using them again. We booked our car in advance and yet still had to wait an hour before any cars were available. When it finally did arrive it reeked of cigarette smoke and the service light was on. After driving for a few hours the gas tank still read full, as it turns out the gas guage was broken and nobody told us. Best thing I can say is that it got us there (late) and it was cheap, but I would recommend going elsewhere

The vehicle provided to me had a problem with the ABS system that made braking in ice conditions almost impossible and placed me and my family in grave danger whilst travelling in Vermont in winter. I have raised this with them and they indicate that there is nothing that can be done. I regard this as unacceptable and I will never rent from them again.

Customer service

Terrible customer service at the counter. They make it seem as if they are doing you a favor. Their customer service number is no better. What ever the call center tells you, be assured it’s a lie. I caught them lying to me multiple times and it cost me 100 dollars in taxi fees when they told me the location will wait for my delayed flight to come in. Also had to wait 2 hours for a car to be available.

The staff at the Thrifty W 83 St New York is efficient and friendly. The car was fine. However, when we tried to add a day to our rental, it was impossible. At the various numbers we called , they told us that the only way to add a day to our rental was to go in person to Thrifty Corporate office, a preposterous offer. We gave up and did not add a day. When I told the staff at Thrifty W 83 St about this, while returning the car, they said they had never heard of such a policy.

Great customer service, friendly staff, and they gave me a freaking Tesla out of nowhere. 10/10 great experience

Office closed at 3:00 pm on Friday. I assumed it was open until 5:00 pm I should have been contacted to let me know. The staff was exceptionally pleasant courteous and helpful. Great staff.

The front office was exceedingly efficient and helpful. I was an hour late returning my car, and it was my fault, so I declined the waived surcharged. I told him I should pay it. I have a business, too. Thank you for a great experience all around. The staff across the street receiving the return was also very efficient, knowledgeable, and professional.

I waited for 3 hours to get the car

Nothing

Very good experience!

I’m very annoyed that it was never disclosed by either the car rental company or by Kayak that they close at 11:00 PM. My flight was delayed and I didn’t arrive until 11:45 and was forced to utilize an alternate rental car agency which resulted in a higher cost in excess of $100. I place the blame on both Kayak and the rental car agency for not disclosing this critical information. Had I been aware of this I would have used a different agency

Great cars and reasonable prices. Customer service at the counter is mediocre. Lazy representatives without knowledge or experience to properly service customers. Always need a manager to step in. Dumb.

Was an awesome experience. The staff I rented my car with in NYC was very accommodating. I can’t wait to use them again!

The Jeep Cherokee I reserved was not available. They upgraded me, at no charge, to a Seauoia. It is a monster of Vehicle. It cost me a lot of extra money for gas and not the easiest vehicle to drive.

LGA did not provide signage to SIXT shuttle. Shuttle driver did not help us with our bags at SIXT Rental Office. No signage at Rental Office to explain which end of the rope is the front of the line. I was standing at the other end of the rope and two clerks ignored me. The third clerk asked me if I was picking up a car. When I said yes, she told me that I was at the wrong end of rope. My clerk was a very nice lady, but when she left the desk to go get the car, she left my ID and credit card on the desk, unsecured. I received a car that had a cigarette stench in it. I won't be back. Next time, I'll go back to Enterprise/National. I'll spend a little more to get good service and a clean car.

Easy and quick pick up and drop off. Vehicle met our requirements well. It was freshly cleaned when we picked it up. One minor issue was that the windscreen washer fluid was empty, so I had to purchase some

This company is a scam

Great booking, pick-up and drop-off arrangements. Vehicle prep was missing some key components so detracted from an otherwise great ride.

These people are total crooks and were extremely rude to me for absolutely no reason.

The worst car rental possible. All other poor reviews are all VALID!! They have restrictions on area as well that they won't tell you. Your final bill will be $1000 plus. trust me. Somebody should sue them

Horrible service. Forcefully tried to decline my own insurance and sell their own for $25 per day. Had to wait for 2 hours to pick up the car when there were no customers waiting. Gave me a car that had no smoking sign but had horrible smoke smells in it. I was told by the reception that if they find smoke smells in the car, they will fine me $400 for cleaning purposes. When I told the car check out person about the smoke smell, he replied, “don’t worry, it’s ok.” It seems the entire facility is there just to scam peoples money!!!

This company doesn’t honor the insurance that is pre paid in your website. People behind de counter are very arrogant and condescending towards customers.

They canceled my car as I walked in to pick up the car but they accepted payment online a day before, also They were still taking orders for the same cars at the same time my car was being canceled. So, what kind of business is this?

The worst, after the quick bait and switch to nothing. They told me that all of their cars were returned last night with damage and they had no cars available to fulfill my reservation and left me stranded. They suggest ed another service for close to $500 a day! I’m looking into actions I can take legally or follow up with a government protection/watchdog agency! Sincerely NEVER AGAIN

I will never rent a car in this way again. The car company was actually "Drive-O" - never heard of it, never want to have anything to do with it ever again. Way too far away from airport. Had only 1 shuttle so the wait for that was way too long. Processing took way too long and was chaotic, overly complicated, and ridiculous. Customer service consisted of confusion and rudeness. This outfit is utterly sketchy and suspicious. Needs to be completely revamped or shut down.

There was a lot of unclear communication in understanding anything about this rental car agency. Through initial booking, it showed up as an easy-to-get-to place near JFK where you could simply get to it from the airport. It was not so simple. From the airport, you take the air train to a shuttle pick up area, and then you call the shuttle and hope it comes sooner than later. All the communication we received also called itself Drivo and not Ace, but then it also called itself Fox car rentals. The rental lot itself was located in a cramped lot next to a hard to get to long term parking lot. Once there, we had to wait 40 minutes until we were invited up to the counter with only two people in front of us. Once inside one of the staff was told that there was a lady waiting for her rental, to which he replied, "well, she can wait," because he was busy booking a flight for himself. Once we received our car, we got in, only to realize a few hours into travel at our first stop, that the car required maintenance and shuddered anytime we went over 40mph. All in all, it felt incredibly sketchy, and it felt a relief to be done with the experience.

ACE tried to trick me by saying i needed an extra insurance, and threatened to refuse me giving the car and after returning the shuttle did not come within an hour so we had to take a taxi, cost me $20

Rate was literally twice what I initially booked for. Claimed purchasing overpriced insurance was necessary to rent a car, unless I had my own personal insurance policy. Totally absurd, and something I’ve never had to do for renting a car in the past, even from this same agency.

Dropped my reservation after calling and confirming it.

Customer service was excellent. Easy to pick up rental and staff was courteous.

Car broke down due to mechanical issues (fault of rental car-ended up costing exponentially more time and money)

Good customer service...100%

Service was great, process was fast and easy. Customer service was on point. Couldn’t have done better. Thank you.

Seamless and quick pick up and return, clean car. The only minor inconvenience - gas tank was not full, and returning 3/4th in practice means that one is overpaying for gas.

Pick up and drop off was extremely quick and easy! We picked up our vehicle at JFK on 9/4 late in the evening and dropped off our vehicle back at JFK on 9/6 early in the morning and every single staff member was kind and helpful. I wish I would’ve asked their names to include in this review. Great customer service and extremely friendly staff members!

No gps on board, return drop off adress on bill different from drop off location at the airport. Could have been better.