Pick-up location | Edinburgh |
---|---|
Car types | Compact, Compact SUV, Economy, Intermediate, Intermediate SUV, Intermediate estate car, Premium, Standard |
Rental locations | 86 |
Airport locations | 32 |
Popular agencies | Alamo, GREEN MOTION , Budget |
Economy | $143/day |
Compact | $153/day |
Intermediate | $160/day |
Standard | $175/day |
Premium | $262/day |
Compact SUV | $183/day |
Intermediate SUV | $186/day |
Intermediate estate car | $219/day |
8.0
Excellent
31 reviewsCleanliness
9.0
Comfort
8.2
Pick-up/Drop-off
7.5
Value for money
7.6
6 locations in Edinburgh
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Reviews
10.0 Excellent
Aug 2020
Pros:
Pickup and drop off at the airport was very easy.Cons:
nothing4.4 Okay
Jan 2019
Pros:
Car was very good, clean and comfortable. No issue with the car.Cons:
When I returned the car, the assistant manager went straight to one tyre and pointed out a couple of dents in the tyre wall that he claims I must have caused as the tyres were in perfect condition before the rental. When I told him that the pre-rental check of the car only included the bodywork and that the guy mentioned that damage to the wheels was normal and didn't count, he said he'd check with the guy that I picked the car up from. The guy was in the back office and didn't come out but the assistant manager assured me that I was invited to inspect the tyres beforehand. The was simply not true. I was charged £300 to replace the tyre. Outrageous.10.0 Excellent
May 2018
Pros:
The price of the car was more affordable the staff were great and helpful but we did hv to tram then walk to pick up when we dropped off we grabbed a taxie10.0 Excellent
May 2018
Cons:
The car hire and Collision Damage Waver insurance were sold as a package and yet it was clear that Enterprise were very uncomfortable with this. They made me sign a complex disclaimer before I could take the car. Additionally, the telephone number on the certificate of insurance was in the USA and I felt that it would be difficult to organise a claim if it were needed.4.8 Okay
Aug 2017
Pros:
Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.3.6 Mediocre
Aug 2017
Pros:
Second try car did the job.Cons:
Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.7.5
Good
32 reviewsCleanliness
8.9
Comfort
8.2
Pick-up/Drop-off
6.4
Value for money
7.0
2 locations in Edinburgh
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4.8 Okay
Jun 2019
Cons:
I felt pressured to upgrade to a car model that I did not need for my trip. When I arrived I was told that the car I had reserved many weeks in advance would not be ready for quite some time, but I could upgrade for minimal cost. In the end the minimal cost turned out to be much more.10.0 Excellent
May 2019
Pros:
Staff was helpful, courteous and efficient. Both at pick-up and drop-off, the associates went the extra mile to ensure everything was what we wanted.8.4 Excellent
Oct 2018
Pros:
The check in was easy, no waiting. Was able to upgrade with GPS, which was the best decision.Cons:
Signs to get to the check in and check out were not posted well. We spent too much time trying to find the correct place. The car had too electronics that took control of the car at times, causing unnecessary stress.10.0 Excellent
Jul 2018
Pros:
The attendant at the Edinburgh airport was friendly and helpfulCons:
Getting use to driving on the left side of the road5.2 Okay
Jun 2018
Pros:
Making a reservation was easy, prices quoted looked great.Cons:
I couldn't change the name on my reservation, and had to cancel the original and make a new reservation in order to accomplish this. My confirmation email was never sent to me, and the actual price at the counter appeared to be more than my reservation price. I also tried to reserve a midsize SUV, but ended up getting a Volkswagen golf (which is supposedly a size larger than what I reserved.6.8 Good
May 2018
Pros:
Clean car and nice customer service once we were finally helped.Cons:
They need better signage informing customers that Avis and budget are one and the same. Stood in line for Budget for an hour waiting on the one and only attendant to check us in to our vehicle. Also still not sure if they will charge me for gas since they gave the car to me almost empty and stated on the agreement it was full. Nobody goes to the car with you to confirm, I did take a picture but I still feel like it’s my word against there’s. I’ll update this if I was overcharged from the original estimate due to them charging for gas they didn’t give in the first place.6.6
Good
71 reviewsCleanliness
7.6
Comfort
6.9
Pick-up/Drop-off
6.1
Value for money
6.2
3 locations in Edinburgh
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2.0 Mediocre
Oct 2021
2.0 Mediocre
Jun 2020
Pros:
I cancelled two months ago.Cons:
My cancellation might have been processed8.8 Excellent
Feb 2020
Cons:
The offering of insurance prior to getting the vehicle should have been better , since the insurance at the counter was outrageous. Also the drop off should have been described, since in that airport it is rather convoluted.3.6 Mediocre
Oct 2019
Pros:
Car was size as describedCons:
We were charged much more than was quoted. In addition there was some damage to the car which we noted at pick up but Agent told us it was all documented. They are now trying to charge us for the damage.... And they upped the rate by 50%. SCAM3.2 Mediocre
Aug 2019
Pros:
Car was in good conditionCons:
Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.3.6 Mediocre
Jul 2019
Pros:
Gas mileageCons:
The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.4.7
Okay
75 reviewsCleanliness
5.6
Comfort
5.5
Pick-up/Drop-off
4.0
Value for money
4.3
2 locations in Edinburgh
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5.6 Okay
Oct 2019
Pros:
The car worked and was cheap.Cons:
Drop off and pick up was incredibly slow, the shuttle runs like once an hour and the staff is in no hurry either. Literally took me 90 min to pick up and drop off, and there were no lines to wait in. If it weren't for the incredibly cheap rates, there's no way this place would be in business. The service was really lacking, the rental office looks like an old shed, and the staff is dishonest, trying to charge you for "damage" to the vehicle that clearly was there when you picked up the car. Definitely not worth the hassle to save a few bucks.10.0 Excellent
May 2019
Pros:
Very helpful and friendly staff in both Edinburgh and GlasgowCons:
Did not fully understand the daily limit on mileage allowance, which resulted in a small surcharge at the end - did not impact on my overall positive experience10.0 Excellent
May 2019
Pros:
Staff friendly and helpful. Everything was siple and convenientCons:
Information about insurance policies on web-site2.8 Mediocre
Nov 2018
Cons:
This is a bait and switch operation that hits you with a laundry list of hidden charges once you arrive. My final price was twice the quoted price. I could have rented in airport from a top shelf company for the same price in the end. This is a scam. Run away3.6 Mediocre
Oct 2018
Pros:
Not muchCons:
The location--(non)ease of getting to rental site; the attitude of the clerk; the unavailability of the type vehicle we thought we had ordered; the flat tire on the car when it was brought to us, the gigantic extra cost to get another vehicle; the non-working GPS we paid dearly for, the cavalier treatment we got when we asked for adjustment for the GPS, etc, etc. The only grace, if you can call it that, is that we were not the only disgruntled customers in line when we returned the car.2.0 Mediocre
Oct 2018
Pros:
I couldn't find the office or where to pick up the car. The address given in the confirmation led me to a place where we were told easirent was no longer located. When I tried to call multiple times, nobody answered the phone. I finally just gave up and rented from another servicer/company.Cons:
The whole experience.Alamo
10.0
Excellent
4 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
3 locations in Edinburgh
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10.0 Excellent
May 2022
Avis
7.4
Good
5 reviewsCleanliness
10.0
Comfort
9.0
Pick-up/Drop-off
6.0
Value for money
8.0
2 locations in Edinburgh
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6.8 Good
Aug 2016
Pros:
The car was great. Excellent gas mileage, handled well, and was absolutely impeccable when we picked it up. Service was kind and friendly.Cons:
The return process has been a little frustrating. First, I was not told that I would need to keep the copy of the paperwork stating our agreement to give to the Avis rep on Orkney. Had I known that, I would have put it with the other confirmations and information that I was toting around instead of panicking. Second, I found the paperwork, gave the keys to the Avis rep, he said he would get it South from there, and I had nothing further to do. Unfortunately, I got an email from Avis telling me I was in breach of contract because the car hadn't been returned. This issue has not been resolved and is currently my only frustration with the rental.8.0 Excellent
Apr 2022
6.8 Good
Aug 2016
Pros:
The car was great. Excellent gas mileage, handled well, and was absolutely impeccable when we picked it up. Service was kind and friendly.Cons:
The return process has been a little frustrating. First, I was not told that I would need to keep the copy of the paperwork stating our agreement to give to the Avis rep on Orkney. Had I known that, I would have put it with the other confirmations and information that I was toting around instead of panicking. Second, I found the paperwork, gave the keys to the Avis rep, he said he would get it South from there, and I had nothing further to do. Unfortunately, I got an email from Avis telling me I was in breach of contract because the car hadn't been returned. This issue has not been resolved and is currently my only frustration with the rental.6.5
Good
18 reviewsCleanliness
8.2
Comfort
7.0
Pick-up/Drop-off
6.2
Value for money
5.8
4 locations in Edinburgh
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3.6 Mediocre
Jul 2018
Pros:
They say they credited me after not having car I ordered available - have not verified that yet.Cons:
They did not have my car “because my flight was delayed” got a much smalller car and they offered no refund until I complained on social media. Upon return tried to ding me for a problem with tire. The person on desk day I arrived was rude and tried to upsell me7.6 Good
Jul 2018
Cons:
I had difficulty finding both the pickup location in St. Pancras, London and the dropoff location in Edinburgh. I had to walk around and ask in several buildings before I found the St. Pancras office. Then, when I used Bing to find the address of the Sixt office in Edinburgh, the first address than came up was incorrect. It was many miles from the correct location. The folks at another car rental office were good enough to direct me to the correct address.2.0 Mediocre
Jun 2018
Pros:
Returning the vehicle was quick and simple.Cons:
Given different size vehicle than was shown. Being charged more than double the original amount to get correct size vehicle and zero customer service from both Kayak and Sixt. Vehicle was received filthy with wrappers, chewed fingernail clippings, and dirt everywhere making it impossible to verify any current damage prior to assuming responsibility for vehicle. Disgusting experience that I don't intend to repeat with either company.4.8 Okay
Jun 2018
Cons:
The agent was slammed and completely unprepared for the number of cars picked up on a Sunday morning. The delay was worsened because they spent time upselling everything from insurance to extra drivers. ugghh!5.6 Okay
Aug 2017
Pros:
The guys at the agency were nice.Cons:
The check in was a bit long I booked a peugeot 308 automatic and I got a mini The guy at the agency presented it as an upgrade as my car wasn't available. I didn't know yet what I was getting into so I agreed. If I would have known how uncomfortable this car was I would have said no!!! I booked the 308 to have a spacious and comfortable car to do our tour of Scotland. The mini didn't match our expectations in comfort at all!!!! We had to have a break every hour because of the pain on our backs and legs!!!4.4 Okay
May 2017
Cons:
I paid in advance for the rental insurance through Kayak . When we arrived to pick-up the car, we were told that they would not honor the insurance that Kayak had sold and that I would need to call and get a refund. We had to buy Sixt's very expensive insurance which was the same rate as the car rental itself! When we were given a detailed receipt there were so many extra charges, including the afore-mentioned insurance, an extra driver fee of £100 and a drop-off fee. All in all, the cost was 3 x the expected amount. Very bad experience as it felt like we were taken advantage of.Europcar
5.8
Okay
8 reviewsCleanliness
8.4
Comfort
8.3
Pick-up/Drop-off
6.3
Value for money
4.7
7 locations in Edinburgh
Locations in Edinburgh
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7.2 Good
Jul 2017
Pros:
Short distance to go pick up carCons:
My booking voucher said holidayauto and the desk said Europcar. It was difficult to determine that was the place we needed to pick up the car. Voucher should say Europcar2.0 Mediocre
Apr 2022
2.0 Mediocre
Jan 2022
7.9 Good
Sep 2021
7.2 Good
Jul 2017
Pros:
Short distance to go pick up carCons:
My booking voucher said holidayauto and the desk said Europcar. It was difficult to determine that was the place we needed to pick up the car. Voucher should say Europcar3.7
Mediocre
19 reviewsCleanliness
5.8
Comfort
4.7
Pick-up/Drop-off
3.2
Value for money
3.2
2 locations in Edinburgh
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10.0 Excellent
Jan 2021
Cons:
Not a thing. These guys far exceeded expectations on every level.4.0 Okay
Aug 2019
Pros:
Car was fuineCons:
They scammed me for $400. Said that I had scratches which I did not. Can you help Kayak4.4 Okay
Aug 2019
Pros:
not much.Cons:
1. pick-up was very trying. huge line, 90 mins wait. 2. Clerk said 3rd party booking agent's insurance was worthless (since it's Green Motion who define the damage) so I'd have to buy Green Motion's insurance at 3 times cost of the 3. Car alarm broken - went off dozens of times 3. Car6.4 Good
Jun 2018
Pros:
Car was upgraded to a brand new luxury car (we had paid for a mini/economy/compact) which was actually more stressful thinking of potential expensive repairs. The car worked great and the nav system was fully functional - had some weird settings that we couldnt figure out how to turn off.Cons:
There were many hidden fees with this company that, since we booked through Kayak, were not made clear to us. They don't let you pay for the car using a credit card that has flat numbers. They claim this is because when they make a physical copy of the card, the numbers don't show up, and their insurance "doesn't like that". This is a scam to force you into buying their car insurance, which was very frustrating. They also wanted us to put down a deposit of almost $3,000 for our 1-week rental, or pay an additional $40 per day for a $1200 deposit. The total we paid ended up being similar to other bigger, name brand car rental companies, but it was just frustrating that this was advertised as a "discount" car company.4.8 Okay
Dec 2017
Cons:
Terrible insurance policy. Price for car is very Good, but they push you buy everythig. You have to buy full insurance to have 0 responsibility, Because without in case of accident you pay 2500 £ for one scratch And2.0 Mediocre
May 2017
Cons:
Thieves and rudes. They are a mafia.Dollar
3.4
Mediocre
3 reviewsCleanliness
3.3
Comfort
3.3
Pick-up/Drop-off
3.3
Value for money
3.3
2 locations in Edinburgh
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2.4 Mediocre
Sep 2019
Cons:
Charged me for damage not done by me2.0 Mediocre
Oct 2016
Cons:
We made a same-day reservation and when we showed up, the agent wouldn't honor the reservation. He said they had no cars, third-party broker reservations take at least 24 hours to come through, and dismissed my 'but I have a reservation' with, "but you haven't paid anything for it yet, have you?" He was completely unapologetic and uncaring. We paid for a taxi from the train station to the airport for this reservation and ended up having to pay several times more to get one of the few available cars at a competitor at the airport. Complete failure and I'm astonished Kayak and Dollar associates with this franchise.6.0 Good
Aug 2016
Cons:
Company called partway through my rental to tell me to return the car because it had been sold! They offered an exchange but no compensation for the hassle of returning the car. Also tried to claim damage with small scratches on one tire rim - I was able to prove that they were there when I rented the car. You need to run your finger around the rim when picking up the car to check for tiny scratches.2.4 Mediocre
Sep 2019
Cons:
Charged me for damage not done by me2.0 Mediocre
Oct 2016
Cons:
We made a same-day reservation and when we showed up, the agent wouldn't honor the reservation. He said they had no cars, third-party broker reservations take at least 24 hours to come through, and dismissed my 'but I have a reservation' with, "but you haven't paid anything for it yet, have you?" He was completely unapologetic and uncaring. We paid for a taxi from the train station to the airport for this reservation and ended up having to pay several times more to get one of the few available cars at a competitor at the airport. Complete failure and I'm astonished Kayak and Dollar associates with this franchise.6.0 Good
Aug 2016
Cons:
Company called partway through my rental to tell me to return the car because it had been sold! They offered an exchange but no compensation for the hassle of returning the car. Also tried to claim damage with small scratches on one tire rim - I was able to prove that they were there when I rented the car. You need to run your finger around the rim when picking up the car to check for tiny scratches.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
14 locations in Edinburgh
Arnold Clark
10.0
Excellent
No reviews available
Cleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
4 locations in Edinburgh
FLIZZR
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in Edinburgh
Locations in Edinburgh
18 North Bridge
+44 844 576 0767
26 Dunedin Street
+44 844 576 0544
Car Rental Centre Edinburgh Apt 176 Jubilee Road
+44 844 499 3399
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keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in Edinburgh
Locations in Edinburgh
396 Calder Road
+44 371 384 3472
65-67 Salamander St
+44 371 384 3811
Car Rental Centre Edinburgh Apt 176 Jubilee Road
8713843406
Unit 6 Platform 2 The North Mall- Waverley Train Station
+44 371 384 3453
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City Car & Truck Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Edinburgh
Locations in Edinburgh
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National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Edinburgh
Locations in Edinburgh
Enterprise Rent A Car
+44 131 557 0000
Enterprise Rent A Car
+44 131 333 0400
Waverley Station
+44 131 556 6340
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Affordable
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
33 Roseburn Street
+44 131 337 0063
Edinburgh Airport
+44 131 337 0063
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AutoEurope
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
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Firefly
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
10 Picardy Place
+44 843 309 3026
Edinburgh Airport (EDI)
+44 843 309 3025
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Move Mee
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
Edinburgh Airport, Secure Airparks
+44 131 285 0600
Edinburgh Waverly Station, 26 Greenside Row, Q Park
+44 131 300 0068
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Thrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
Edinburgh City Wide
+44 131 337 1319
Reception Bldg
+44 131 335 3900
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Virtuo
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
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YourRent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Edinburgh
Locations in Edinburgh
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ADDCAR RENTAL
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Edinburgh
Locations in Edinburgh
Car Rental Centre Edinburgh Apt 176 Jubilee Road
+44 149 476 9810
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Goldcar Rental SP
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Edinburgh
Locations in Edinburgh
100 Ingliston Road
+44 203 898 0140
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INTERRENT
6.4
Good
No reviews available
Cleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
4.0
Value for money
6.0
One location in Edinburgh
Locations in Edinburgh
Interrent Car Rental Office
+44 371 384 0134
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Ofran Holiday Autos
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Edinburgh
Locations in Edinburgh
Filters
Rhodium
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Edinburgh
Locations in Edinburgh
Car Rental Centre Edinburgh Apt 176 Jubilee Road
+44 131 333 0008
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Spaceships
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Edinburgh
Locations in Edinburgh
Car Rental Centre Edinburgh Apt 176 Jubilee Road
+44 208 573 2300
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