Louisville hotels near Galleria Mall

Cons: Could use a whirlpool spa at the pool.

Cons: No towel racks in bathroom. So so lighting in the guest rooms.

Cons: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Cons: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Cons: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Cons: Being charged for parking

Cons: No refrigerator or microwave in room was inconvenient.

Cons: Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Cons: Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Cons: Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.

Cons: There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Cons: need more updates with carpeting - or better cleaning service

Cons: Parking by the hotel cost $20.

Cons: The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Cons: The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Cons: Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Cons: For the price of the hotel the room’s cleanliness could be improved upon. I found a hair in the bed and when asking the hotel staff to change the sheets they indicated it wa my own. It was not until I mentioned the different color and consistency that they sent someone up. The person they sent clearly had never made a bed before. Also the decor seems outdated teetering on the edge of almost eu Ned down.

Cons: Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

Cons: Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.

Cons: Old and rundown. Rooms need updating, lenins need to be replaced, etc.

Cons: Staff at hotel is racist.

Cons: The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it

Cons: The bathroom was freezing, and the noise from the late night parties echoed from the lobby right outside the door, made it hard to sleep. Valet was expensive and the pool was alright, kind of small. No hot tub. No free wifi, no breakfast included. For the cost, I expected more.

Cons: Due to a booking mistake with an online provider, I had no choice but to pay premium price for a room.

Cons: Front desk workers, although eager to assist, did not have a good command of the English language. The accents were very heavy, and sometimes I had to ask them 2 or more times to repeat what they said.

Cons: The restaurant was nice and the staff was friendly but I didn’t think the food was worth the price. It was ok at best. There are so many amazing restaurants nearby that I wouldn’t waste my money. A single piece toast (yes one piece) with some brown avocado on it is $9. That’s insane.

Cons: I did morn like the fact that when housekeeping knocked on the door at 9:30 am to try and service the room and told them no thank you, After telling them no they proceeded to try and enter the room at 10:30 am. This time I had the catch latch on the door that stopped them. I will not ever stay at another Hyatt again. Poor painting throught hotel.

Cons: Stains on the bed and the water pressure was really low in the shower

Cons: There was a lot of road noise from the expressway. It didn’t bother me but I can see how it can be a problem for other guests who are light sleepers.

Cons: When we arrived to check in the clerk mentioned that the pool and weight room were closed for renovations. We were not interested in either facility, so it wasn't a big deal. After a night out, we returned rather late to the room and went to bed. We were woken up by the sounds of banging and loud machinery above our room. When we called the front desk they said we didn't have to chose to stay here and that we ahould uave known better. We were furious at only getting about 4 hours of sleep because they started construction at 8am when check out wasn't until 11am. Needless to say we'll never stay there again.

Cons: Small rooms too much furniture in then for small a small space

Cons: It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.

Cons: Price is high, but all hotels are high.

Cons: Rooms were small for a single with a sofa, no ability to change rooms once you are there