Louisville hotels near Galleria Mall

Cons: Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.

Cons: Bar should be open later.

Cons: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Cons: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Cons: Did not like the price of the hotel. But the location was so good I would pay it again.

Cons: It would have been nice if the restaurant in the hotel would have been open later.

Cons: pay for parking and breakfast

Cons: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Cons: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Cons: Could use a whirlpool spa at the pool.

Cons: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Cons: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Cons: No towel racks in bathroom. So so lighting in the guest rooms.

Cons: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Cons: $12 a night parking

Cons: Noise from street including fire trucks and such all night long. we were on the 4th floor and it was still SO LOUD!

Cons: When we arrived to check in the clerk mentioned that the pool and weight room were closed for renovations. We were not interested in either facility, so it wasn't a big deal. After a night out, we returned rather late to the room and went to bed. We were woken up by the sounds of banging and loud machinery above our room. When we called the front desk they said we didn't have to chose to stay here and that we ahould uave known better. We were furious at only getting about 4 hours of sleep because they started construction at 8am when check out wasn't until 11am. Needless to say we'll never stay there again.

Cons: Not sure if this is something you could do better, but I could hear dogs barking from our room. Thankfully did not hear it all night long!

Cons: The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.

Cons: The parking garage was hard to get to.

Cons: Need to have free Internet. It's 2015

Cons: That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.

Cons: room was a bit small but adequate and room near elevator had lots of hall noise

Cons: The room beds talc. The ceiling pant was flaking, the tv ( right side was malfunctioning, and ice machine in hallway a few doors down could be heard in our room. The e tire floor sounded as if we were in the engine room/ boiler room.