For a luxury hotel staff and cleanliness could use improvement
The hotel has some beautiful touches with the music at dinner, Christmas decor and elegance.
For the price of the hotel the room’s cleanliness could be improved upon. I found a hair in the bed and when asking the hotel staff to change the sheets they indicated it wa my own. It was not until I mentioned the different color and consistency that they sent someone up. The person they sent clearly had never made a bed before. Also the decor seems outdated teetering on the edge of almost eu Ned down.
Gorgeous and historical!
Perfect atmosphere with tremendous service. Really hated to leave.
need more updates with carpeting - or better cleaning service
Old and tired hotel
Staff is nice and does its best to be helpful
Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.
Being charged for parking
Beautiful atmosphere, excellent staff.
The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.
Wonderful place to stay.
The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it!
The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.
Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.
Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown.
Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.
Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville
Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous
Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!!
There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.
With a stay at The Brown Hotel, you'll be centrally located in Louisville, within a 10-minute drive of Muhammad Ali Center and Churchill Downs. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Louisville? This hotel has 33420 square feet (3105 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Based on 2,088 reviews
Bar and Beverages
Value for money
Policies vary by room type and provider.