Good
7.0
Pros:
The cleaniness.
Cons:
The staff was not friendly. And they give false information
Okay
4.0
Pros:
Staff was nice and helpful.
Cons:
I asked for a king bed, got 2 doubles. Unable to close curtains, only had sheers. Room seemed hastily cleaned after a short stay. Elevators wouldnt work at 330am and stuck on floor 5, phone at elevators didnt work.
Good
7.0
Cons:
No refrigerator or microwave in room
Good
6.0
Pros:
Nice hotel. But busy
Cons:
Room was nice . But there were a lot of ants in the bathroom. Told it to the person at desk and it was an ok I¿ll let ¿them¿ know . Not sure who ¿them¿ was.
Excellent
8.0
Cons:
It was OK, It was 4 of us that's why it didn't feel as comfortable..Lol, and hearing the Airplanes 😏 But it was cool
Mediocre
2.0
Pros:
check in and check out.
Cons:
parking? had to go down below three stories would rather go up than down, there was no microwave or fridge in the room? even in the bad hotels they have one in there. had to pay for parking? would not stay there again!!
Mediocre
2.0
Pros:
The best thing about this hotel they take the price off my parking,but the worst thing about this hotel to be a 5 star it had cobweb on the window,the floors was dirty, the paint was peeling off the walls the vent was dirty and coming out the ceiling ¿¿
Cons:
You got to pay for parking,$30.00
Okay
5.0
Cons:
I fund almost everything fine just didn’t like the fact that they charged me almost 80 more than what I was supposed to
Mediocre
2.0
Pros:
The location was the best part. It¿s located right next to airport which was very convenient.
Cons:
Yes, I didn¿t like that on the website it stated it was a 4 star hotel. There was no way it was a 4 star with the dirty sheets and bathtub. I had to take a shower with my sandals on because I did not want my feet touching the dirty surface.
Excellent
8.0
Pros:
Social distancing encouraged, hand sanitizer,etg
Cons:
The tub didnt drain well. It's like I was taking a bath while showering because the slow tub emptying. And wish I would've known about no refrigerator. I almost wasted two days worth of work lunches.
Mediocre
3.0
Cons:
It¿s 2021 why are we paying for wifi in rooms? The bathroom was small and dingy, the food selection for room arrived was limited and overpriced, and took forever to get there. That close to airport there aren¿t a lot of outside food options.
Excellent
8.0
Pros:
Shuttle service to and from the airport, the lady who picked is up from the airport was very helpful with getting all our luggage loaded on and off the shuttle.
Cons:
Access for oversized vehicles, if you have a large vehicle you have to park in valet parking / employee parking. Then haul your luggage up a stairwell to the main lobby.
Excellent
10.0
Pros:
The bed was comfortable
Cons:
I didn't like the one time cleaning the room And also paying for parking $30 a day
Excellent
10.0
Pros:
Rooms are spacious and very comfortable. The staff is attune to their guest and provide the highest standards. Hotel food selection is great, especially during the pandemic, You can order and pickup. I will definitely stay there again!
Cons:
Parking can be a little pricey ($30).
Excellent
8.0
Pros:
Easy access to airport
Poor
1.0
Pros:
We have a family emergency in Oklahoma. We have used the hotel in the past because of the parking. I tried to call the hotel 4 times prior to booking. I waited on hold for 45 minutes with no answer. We will never stay with Hilton again!!😒
Excellent
10.0
Pros:
Close to the airport.
Cons:
The parking could be cheaper.
Good
6.0
Pros:
Location and friendly staff
Cons:
Poor water pressure in shower
Excellent
8.0
Pros:
Good location. Smart elevators.
Cons:
dated, old rooms. Parking fees are abusive.
Excellent
8.0
Pros:
Location
Excellent
10.0
Pros:
Location
Cons:
Moldy smelling rooms
Excellent
9.0
Pros:
The parking is in the hotel
Good
6.0
Pros:
I really liked how clean it was
Cons:
The staff was teetering on being rude
Excellent
8.0
Pros:
The staff were very nice and welcoming
Cons:
The food. I know it is COVID but the cafe food was not very good
Okay
5.0
Pros:
I have stayed here before the service and staff are excellent.
Cons:
It was extremely broken down the room was dusty and the lighting was broken and bad we were only here for a lay over so decided to just go to sleep and not get another room. I was very surprised at the quality of the room.
Excellent
10.0
Pros:
Professional staff
Cons:
Na
Okay
4.0
Pros:
Location to airport
Cons:
Yes the parking garage was unsafe, the room was still dirty toothpaste on the mirror still bathtub on black in the corners and the tub faucet leaked.
Good
6.0
Pros:
N/a
Cons:
I unfortunately had noisy neighbors. The front desk also did not clearly explain the parking pass. While staying at the hotel I only needed parking for a portion of my stay but was charged for the whole duration.
Mediocre
3.0
Pros:
The food at the hotel was horrible I couldn’t enjoy a single meal from the bistro inside of the restaurant and it made my stay horrible. The location of the hotel itself isn’t really that great, it says 15 min from the beach but it’s
Cons:
The food was horrible the staff was non existent and the location wasn’t that great, it’s just convenient to be by the airport but that didn’t matter since the shuttles weren’t even taking us back to the airport so I had to wal
Poor
1.0
Pros:
-
Cons:
Horrible experience, the room and all the hotel smell smoke, old and not maintained rooms, hidden park charge, ridiculous, you have no option, 33$ more per day.
Okay
4.0
Pros:
It had a grandiose entrance, lots of elevators. Pillows were clean, comfortable.
Cons:
Floors in my room, dirty, heavy wear. I was not allowed to make any changes to my reservation. Lost a night, since my son didn't come to LAX. No customer care. Flat out 1 night lost. That's quite disappointing!
Mediocre
3.0
Pros:
the staff was ok and the hotel near the airport
Cons:
The rooms and bathrooms are very small. There was the odor of marijuanna throughout the hotel. Not what I expected for a Hilton.
Good
6.0
Pros:
Room and close to airport
Cons:
Hidden cost of parking. Cost $33 per night!
Poor
1.0
Cons:
Someone had not flushed the toilet in my room. The towels in my room all had stains but one.
Poor
1.0
Pros:
They refund money without hassle
Cons:
We switched rooms twice due to cleanliness issues. The rooms are definitely not 4 star.
Okay
5.0
Pros:
Location was pretty decent for what we wanted to do
Cons:
They will not clean your room unless your stay is three or more days.. I found that to be unacceptable. The room was very small for double occupancy. Parking was originally quoted at $30.00 a day upon checking in the parking rate went to $33.00 a day.
Poor
1.0
Pros:
The bad hotel ever the rude staff I would never ever go there again they charge me extra and also telling me that we can’t check u in tell 3pm I don’t like that
Cons:
Bad experience
Okay
5.0
Pros:
Close proximity to the airport
Cons:
Not well maintained. Way below other Hilton hotels I’ve stayed in
Good
6.0
Pros:
Cleanliness
Cons:
The hotel was ok workout area was closed only bad thing
Mediocre
3.0
Pros:
Location
Cons:
We had to pay for parking, no breakfast or restaurant in the hotel , we have to basically beg to get our room cleaned.
Good
7.0
Pros:
Location was great.
Cons:
Required a $200 hold on my cc for staying there despite pre-paying. Rooms were old, stained sheets/bedding, etc. Lobby was beautiful, but that’s about it. $30/day to park. No valet. Front desk not nice. Not very clean in general.
Mediocre
3.0
Pros:
I liked watching the airplanes.
Cons:
I didn't like the room. Crumbs all under nightstand, rust stains on ceiling and door and in tub. To dark to see in the shower
Poor
1.0
Pros:
Nothing
Cons:
Parking fees and rooms with not fridge
Good
6.0
Cons:
The comforter was dirty and hidden between two sheets. Some of the carpet in the room was dirty
Good
7.0
Pros:
Clean, location
Cons:
I was charged $134.22 after my checkout. I specifically said I don't need to check in early, and I'm willing to wait. He still let me check in early, and I double check on the lobby, the woman said he made it complimentary and this is free.
Mediocre
3.0
Pros:
It was close to my car rental place.
Cons:
The 1st room I was in was very dusty and it smelled like smoke. The other room the second day it was a bug in my shower.
Poor
1.0
Pros:
Location
Cons:
It's a dilapidated old hotel. It reeks like marijuana and only had 2 or 3 employees. It took 45 minutes to get a parking ticket replaced so we could leave because the bar code scanner was dysfunctional.
Poor
1.0
Pros:
nothing
Cons:
the room that i was given smelt funny(,musty or smoky) or both and then after I exchanged rooms I woke up with an itchy rash.
Poor
1.0
Pros:
Absolutely positively nothing the staff was rude and inconsiderate. The rooms was filthy blankets and sheets where awful had to change room three times and the staff was horrible
Cons:
Absolutely positively nothing the staff was rude and inconsiderate. The rooms was filthy blankets and sheets where awful had to change room three times and the staff was horrible
Mediocre
2.0
Pros:
We chose the Hilton. We typically stay at the Sheraton Gateway. What a mistake. The parking garage code was dysfunctional. The room was grungy, smelly and old. The hallways reeked from marijuana like a fraternity party. The hotel staff were horrible.
Cons:
Upon arrival the parking code was dysfunctional. Check in ok. Rooms grungy, smelly and dirty. The hotel smells like a marijuana dispensary. Dsgusting hotel experience. Were are beyond disappointed. Check out took 40 minutes, only 1 employee was working
Mediocre
3.0
Pros:
The lobby had an older time charm. Kind of nostalgic.
Cons:
Not a great place to stay. Floor smelled like mold. Roaches in the room. Pool area was dirty as hell. No free internet or parking. Place is a rip off!
Okay
4.0
Pros:
Not much
Cons:
To many people hanging out outside the lobby and entrance to the hotel and parking lot , rooms smell like weed and smoke as you pass by
Okay
5.0
Cons:
Yeah!When I booked the room on line it never said that the parking would be $30 per night. Think that should be included in your advertising!
Okay
5.0
Pros:
It’s location! considering that LA traffic is so unpredictable the location eliminated the risk of missing my flight
Cons:
I questioned the level of security I got my Bose headset and my Carrera shades stollen @ checkout while returning my room keys
Poor
1.0
Pros:
The hotel is located near all of the rental car places. The staff there was very helpful and professional.
Cons:
Beds were very uncomfortable and felt like sleeping on cardboard.There was no refrigerator or microwave in the room. The parking lot in the basement was extremely dirty with trash everywhere. As soon as we walked in the room you could . Weed smoke odor
Okay
4.0
Pros:
The location was great.
Cons:
Parking was a lot of money with limited spaces. The rooms are not up to date (a refrigerator would have been nice or even a microwave), there is no cleaning until you check out and the bathroom could have been more clean.
Excellent
10.0
Excellent
8.8
Good
6.3
Pros:
the proximity to the airport
Cons:
Hotel rates do not correspond to those of booking are much higher.
Excellent
9.5
Excellent
9.4
Cons:
Parking charges $ 38 /nite not informed prior to booking hotel room.
Excellent
9.7
Excellent
10.0
Pros:
Breakfast good value room lovely clean and spacious
Cons:
Nothing excellent
Excellent
10.0
Excellent
8.5
Okay
5.4
Pros:
Location and shuttle pickup. Bell desk staff and shuttle drivers were great.
Cons:
Have to pay for wifi, didn't get me a TV remote which was missing from room for quite some time.
Excellent
10.0
Pros:
Proximity to airport clean
Cons:
distance to downtown
Excellent
8.5
Excellent
10.0
Excellent
8.5
Excellent
9.4
Pros:
This Hilton is reasonably priced because of its proximity to LAX. But it is not a typical airport hotel, because it is elegant, modern, and it has most of the conveniences a traveler needs. Pre-arrival check-in, digital key, smart elevators, and stayconnect, which allows you to control the tv with your phone-a real plus for germaphobes.
Cons:
This visit was a bit awkward because the front driveway and entrance is being renovated, but I’m sure that will be completed as soon as possible.
Excellent
10.0
Excellent
8.8
Pros:
Great location, staff good, love the lifts here, room spacious! Stayed one night. Would come back
Cons:
exec lounge was quite small and the food offering was poor. sausage wrapped in bacon and bread and some other thing. Not enough room to sit as busy noise from the airport - take ear plugs!
Excellent
10.0
Pros:
Nice room
Excellent
9.1
Cons:
Restaurants too expensive. Dirty glasses in room. Did not look like sheets had been changed
Excellent
9.1
Okay
5.4
Cons:
They didn't mention that you had to pay 35$ a night to park. A 200$ room for the night should come with parking.
Excellent
10.0
Pros:
The hotel was very big and clean
Cons:
I liked everything
Okay
4.8
Cons:
Our connecting Delta flight was cancelled due to the recent weather and system issues. We couldn't get another flight for 36hrs. After arriving at the hotel at 1am, I was told that a strict check-in time was 3pm. I explained the circumstances, but no one was accommodating. They kept explaining their check-in policy and advised not to fall asleep in the lobby or security would request us to leave. There were several travelers in the lobby for the same reason. As I saw hotel customers check out, I asking about room availability. I was told to wait until 9am when housekeeping arrives. At 9:30am, I asked for a room. I was then informed that I would have to pay $50 extra to get one of the first available rooms or continue to wait until 3pm! I had no choice but to pay extra. This was unacceptable!
Okay
5.1
Pros:
This was Convenient with the continuous shuttles and proximity to the airport.
Cons:
This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.
Okay
5.4
Pros:
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly.
Cons:
Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
Good
7.7
Pros:
Clean.
Cons:
Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
Good
7.7
Pros:
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
Okay
5.7
Pros:
Location and the staff's are friendly.
Cons:
Seems the room didn't have much visitor, it's dusty. Also, the utility and slippers are not prepared in room.
Good
7.1
Pros:
Clean
Cons:
I will pay for the Wifi
Okay
5.7
Pros:
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice.
Cons:
You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Good
7.7
Pros:
Fantastic corner room
Cons:
Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
Good
6.5
Pros:
The hotel is a huge building with a lot of rooms. Great check in nd lobby area Good restaurants in lobby Close to airport and santa monica Rooms are always clean
Cons:
Most vending machines are out of order or just steal your money $29 a night for parking, make sure to include that into your budget Walls are thin
Good
6.5
Pros:
Big nice rooms overall.
Cons:
wished they would have had queen beds instead of full. Rooms were big enough to fit larger beds. Hotel itself needs an update such as paint job, it was not that great for a Hilton Hotel.
Okay
4.0
Pros:
Closed to airport
Cons:
No cooler
Good
7.7
Pros:
Great staff Large nice lobby Very comfortable beds Great blackout blinds Close to airport
Cons:
Rooms were pretty clean but really small Bathrooms were extremely small kind of dirty For $300 per night value was lacking. Also charged additional fee for wifi in rooms.
Good
6.0
Cons:
Do not self park. It was the worse. Plus there is a parking garage next door for half the price.
Good
6.2
Cons:
price of parking
Okay
4.0
Pros:
The first room that we got put in was not clean. The staff was accommodating to change us to a different room.
Cons:
Way overpriced. Even the second room had some food on the floor that was not cleaned up from the previous guest. The hotel has an aged feel to it, with various little things not working or not working correctly (like the elevator showing floor 15 when approaching floor 7). Getting in and out with a car is a disaster if there is an event going on at the hotel (45 minutes to get the car parked). Did I mention way, way over-priced?
Good
7.4
Pros:
Nice rooms.
Cons:
My children enjoyed the airplanes taking off and landing, but I wouldn't recommend it for someone who is a light sleeper. The planes didn't bother us, but they were very loud. Also, I couldn't believe the price of parking was $29!! That is the main reason we won't be staying there again.
Mediocre
3.1
Cons:
Beds were TINY!!!! Our bill was found on a table down the hall. We waited 50 minutes for the shuttle to pick us up at LAX to bring us back to the hotel after a very long travel date. We will never return to this hotel.
Mediocre
2.0
Cons:
I stayed here due to an early morning flight that I wanted to be rested for. I was laced on the third floor that was adjacent to a quad area with tables and chairs. A group of five sat outside my slider door the entire night drinking and partying. I called security twice to ask them to take the party to their own room. They never left and I never slept all night. Why the hotel placed tables right outside the rooms when there was a huge area to place these tables and further didn't insist the people relocate for the sanity of their other guests, I don't know. They offered me a 30 percent discount. Never again for this place. I had to spend the first day of my vacation sleeping.
Mediocre
2.0
Pros:
28 dollars for parking is a joke, Go somewhere else. Internet $12.95 are you kidding me?
Okay
5.4
Cons:
parking was expensive (30 a night) wifi was expensive (13 a night)