Sheraton Gateway Los Angeles Hotel

Reviews

Pros

"Very nice and comfortable bed." (in 81 reviews)

"This hotel is great!" (in 112 reviews)

"Comfortable rooms, friendly staff" (in 114 reviews)

Cons

"Slow wifi on the lobby area." (in 47 reviews)

Show reviews that mention

+

Good

Aug 2018

6.2

Fitness center

Huosekipping playing music wail cleaning.ther is no insulation, you hear it for hours ...want to or not. Asking did not help.
Excellent

Jul 2018

10.0

I liked everything
Good

Jun 2018

7.1

Worst shuttle service

The staff of Sheraton’s contract shuttle services were very rude to the customers. He forgot to mention my airline while stopping at T2 for other airlines’ customers and said this was my fault that he had to take me back to the terminal again. I told him this is not my job to know which terminal my airline is located. I stated that he was very unprofessional to say that this is my fault and his attitude is ridiculous, and then he told me to WATCH MY LANGUAGE?! Sheraton really needs to work on their management on contracted staff. I will never stay with Sheraton again due to this reason.
Excellent

May 2018

10.0

Wonderful rooms, immediately accessible to airport, quiet, good staff.

Staff!
Excellent

May 2018

8.5

Definitely going back

It was clean, modern, we were worried that we weren't going to be able to sleep because of the airport right down the street but it was pretty quiet.

The guests next door were a little too loud, wish the doors were sound proof. Also a microwave would be nice.
Excellent

May 2018

10.0

Great hotel, amazing staff

Staff was always ready and on point. Service is exemplary.
Okay

May 2018

5.4

Good but we booked a king

After a long day of travel we checked in and went upstairs and found out our room was a double bed not a king bed . When I called they said they ran out of kings I had booked the king several days in advance and there was no mention when we checked in. I guess they thought that we would just take whatever they gave us instead of giving us what we requested an already paid for. They promised a credit to my credit card I have yet to see. I requested correspondence in regards to the credit I’ve yet to see that as well. Also the air-conditioner was extremely loud and kept us up all night. We only had five hours to sleep before next flight so that was really unfortunate.
Excellent

Mar 2018

9.7

Great location to LAX.

I landed at LAX and was checked into my room within 30 minutes of landing. It was the fastest service I’ve had at LAX! The room was great and people were very kind. This will be my repeat stop when flying into LAX. I’ve tried quite a few hotels by LAX and this is my fave.
Good

Nov 2017

6.5

Gym was nice.

Food selection in hotel was not plentiful. There were small flies (plural) all over my shower.
Excellent

Sep 2017

9.1

Had to pay for parking
Good

Aug 2017

7.4

Pay for wifi? really?....

Hotel itself very good, very comfortable and clean.

You think you are getting a good deal until you get there and realize they charge for everything, even for the wifi! It is ridiculous! Near the airport and far from everywhere else. Staff is not friendly - not recommended for family/leisure trip.
Excellent

Jul 2017

8.5

I'll be back, but there's room for improvment

Nice rooms LAX airport views Excellent staff Convenient to LAX offices Improving restaurant and bar menus (works in progress) SPG reception every other week

The last three times I've stayed here, I've had a problem with my room key cards at least once each visit. Sometimes they've just been coded wrong (as in the wrong check-out date), but other times they've just stopped working. It's a hassle to go back down to the front desk, especially when you've just come back from the office carrying stuff. That said, they're very helpful in giving new key cards. I just wish they'd bring them to the room rather than having me make an extra trip because of a problem with their equipment. The menu in the bar has been in flux for a while The menu in the restaurant is in need of an update

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