Guest reviews
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All reviews
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Overall rating
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9.1 "Incredible bar."10.0 "
Lovely bar service , according to 100%." -
8.2 "Great service."8.7 "87% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 7.6 "76% thought theservice was very professional ." 9.0 "90% werehappy with the shuttle service ." 8.4 "84% wereimpressed by the valet service ." 10.0 "100% said theconcierge service was amazing ." 10.0 "Lovely bar service , according to 100%." -
7.9 "Good location."9.7 "
Good access to the airport , said 97%." 9.2 "Easily accessible by car , said 92%." 8.6 "86%liked the proximity to shopping ." 8.8 "88%liked the proximity to sightseeing ." 10.0 "100%appreciated the closeness to the beach ." 10.0 "Near to public transport , according to 100%." 7.1 "City centre within easy reach , said 71%." -
7.8 "High comfort."8.6 "86% said the
beds were comfortable ." 7.9 "79% thoughtrooms were spacious ." -
6.6 "Breakfast is mediocre."6.7 "
Breakfast prices were ok , according to 67%." -
6.1 "Rooms are ok."5.1 "Only 51% thought the
shower was ok ." 5.0 "50% thought thekitchenette was ok ." 5.8 "58% thought thebathroom was big enough ." -
5.6 "Internet is average."6.3 "63% thought it was
adequately priced ."
Overall rating
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8.2 "Great service."8.2 "82% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.2 "92% werehappy with the shuttle service ." 7.1 "71% werehappy with the room service ." -
8.2 "Location is great."9.6 "
Good access to the airport , said 96%." 9.3 "Easily accessible by car , said 93%." 9.0 "90%liked the proximity to sightseeing ." -
7.6 "High comfort."8.7 "87% said the
beds were comfortable ." 8.0 "80% thoughtrooms were spacious ." -
6.7 "Breakfast is mediocre."6.8 "
Breakfast prices were ok , according to 68%." -
6.2 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." -
5.2 "Internet is average."6.2 "62% thought it was
adequately priced ." -
4.4 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ."
Overall rating
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8.1 "Great service."8.5 "85% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." 8.8 "88% werehappy with the shuttle service ." -
8.0 "Location is great."9.7 "
Good access to the airport , said 97%." 9.2 "Easily accessible by car , said 92%." 8.5 "85%liked the proximity to shopping ." 8.6 "86%liked the proximity to sightseeing ." 9.7 "97%enjoyed the restaurants & bars nearby ." -
7.3 "High comfort."8.0 "80% said the
beds were comfortable ." 7.9 "79% thoughtrooms were spacious ." -
6.4 "Breakfast is mediocre."6.4 "
Breakfast prices were ok , according to 64%." -
5.6 "Rooms are ok."5.3 "Only 53% thought the
shower was ok ." 5.0 "50% thought thekitchenette was ok ." -
5.5 "Internet is average."6.2 "62% thought it was
adequately priced ."
Overall rating
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9.2 "Incredible bar."
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7.9 "Good service."8.7 "87% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." 7.4 "74% said thereception staff was great ." 7.2 "72% thought theservice was very professional ." -
7.8 "Good location."9.7 "
Good access to the airport , said 97%." 9.3 "Easily accessible by car , said 93%." -
7.7 "High comfort."8.6 "86% said the
beds were comfortable ." 8.2 "82% thoughtrooms were spacious ." -
6.5 "Breakfast is mediocre."
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5.9 "Internet is average."5.0 "50% thought the
wifi quality was ok ." 6.4 "64% thought it wasadequately priced ." -
5.4 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ."
Overall rating
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8.2 "Great service."8.5 "85% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.9 "89% werehappy with the shuttle service ." -
7.7 "High comfort."8.5 "85% said the
beds were comfortable ." -
7.4 "Good location."9.8 "
Good access to the airport , said 98%." -
6.9 "Breakfast is mediocre."
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5.7 "Internet is average."6.3 "63% thought it was
adequately priced ." -
5.6 "Rooms are ok."5.1 "Only 51% thought the
shower was ok ." 5.5 "55% thought thebathroom was big enough ." -
4.6 "Vibe wasn't good."1.1 "89%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Everything, the staff was very friendly the room was clean pool was warm bed was comfortable and shower was great
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10.0review from
Clean sleek hotel
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3.4review from
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
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10.0review from
I am never disappointed by this hotel. Excellent!
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6.5review from
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
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6.0review from
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
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9.7review from
The beds are comfortable.
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8.8review from
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
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9.4review from
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
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6.0review from
Location . Dirty windows , no tooth paste , and furniture was dusty
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9.4review from
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
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9.4review from
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
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10.0review from
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
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3.1review from
Location Everything else
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8.2review from
The restaurant food was good. Curt at the bar was an absolute delight very professional and personable.
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4.0review from
The bathrooms were clean... This was s unionized hotel and we didn't know about it. I wish this was communicated to us before. The morning after our check in, a group of union members gathered in front of the hotel and were protesting for more than an hour with a bull-horn loudspeaker. They started at 7:00 am on a Saturday!!
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4.0review from
The lobby is nice The room I could have rented a motel 6 I was not impressed with the room It seemed old No fridge no microwave I would have had a nicer room at motel 6
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5.7review from
Beds were very comfortable. Spent many hours in the lobby restaurant, food was good, portions were good. We arrived for check-in at 11am; the rooms were not ready upon check-in, which is understandable due to our early arrival. However, the first room was not available until 3pm and the second room for our group was not made available until after 10pm. That is ridiculous. The duty manager would only say that they were at capacity and working to get rooms cleaned as quickly as possible. Really? 10 hours? Unacceptable.
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6.8review from
Overall, our stay at the Westin was a good experience. The room air conditioning smelled of mold. We were constantly on guard to avoid unexpected fees or charges for amenities, such as WIFI, that are often built into the room charge. Parking is available, but at $30/day. Like the song in West Side Story goes "Everything's free in America, for a small fee in America."
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4.8review from
Staff was friendly Too noisy, you could hear every car passing by as well as every take off and landing at LAX Not to mention Union protest with load speakers starting at 7:00 AM every 3 morning for an hour right outside of our window making it impossible to sleep pass 7:00 AM and when we complained, we got offered $50 food and beverage comp and that wasn't enough for one breakfast meal! Also, $30.00 + tax for parking and $11.95 a day for in room wifi Personly, We felt like being nickel and dined for everything. not planing to stay there next time. You are better off paying a little more and staying in the city.
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2.0review from
Lobby was beautiful. Great service I didn't like waking up to bed bugs bites!!!!! Please beware. Ruined my entire stay!
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7.7review from
Public areas and restaurant are very nice. Rooms and beds are adequate for a hotel at this price point. Airport transportation is inadequate at peak times. The shared van system that they use doesn't allow for a scheduled pickup time. Plan on at least 45 minutes to get from or to the airport. An hour or more is quite possible. This is a significant problem and not acceptable for a 4 star "airport" hotel.
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6.0review from
Close to LAX. Thin walls, bar close by was loud airport was loud. It took 45 mins for a shuttle driver to arrive at the airport. Due for a renovation, room is rundown. Nickel and dime for anything.
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6.5review from
Hotel was very pet friendly. I did not like being awakened to mega phones at 6:30 am. The airplanes weren't making noise as loud as yhose protesters and their megaphones. I also didn't like waiting in line for 20 minutes to checkout. They should have a express line for that.
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6.0review from
What I did appreciate was a customer rep named Sharon, she helped my wife get another room setup for my family. Lisa the front desk was also very helpful and nice! My first morning there, was woken up by the housecleaning staff about coffee at 7 am in the morning and shortly thereafter there was a protest for an 1 hour. Vacation didn't start out too well. Went for drinks the night prior and the waitress forgot about us. My wife went up to the bartender and ordered our second round of drinks for us. I am not sure why the hotel has 4 stars. I have been to the other hotels down the street and service in the bar area is way better and no one knocks on your hotel door at 7 am to give you coffee packets, mind you I had a "DO NOT DISTURB" sign put out so we wouldn't be bothered. Apparently housekeeping didn't care and I am sure the protest that was held Saturday morning woke everyone up since they used a bullhorn so that they may be heard. Last but not least, parking rates are ridiculous 28 a night for self parking enough said.
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2.2review from
Leaving MOLD ,BATHROOM, WINDOW MOLD, MINI FRIDGE, OLD ICECREAM IN THE MINIFRIDGE,FACECLOTH USED ONTOP OF SHOWERRACK. THIS PLEASE STINKS. Biggs in tub.
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6.2review from
The hotel room was really nice. Rooms were nice, beds were comfortable, and the room was clean. The pool facilities were good as well. I was blindsided by a $28 parking fee. And that's the hotel guest price. I though this it was ridiculous to charge 30% of the price of the room just for self parking in a parking garage. I could have stayed in a nicer hotel once you ad that price into it. Also had to pay extra for wifi in the room, and the room had no fridge. This room would be best for someone who needs to stay the night before going to the airport, but if your trying to visit LA, stay away from the hotels in this area.
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2.0review from
Location Hotel didn't clean my room one night out of three and denuded acces to the room to my daughter( check out confusion) very poor coordination among the stuff
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4.0review from
Open arrival, the room was dirty, as in there were used, makeup smeared sheets on the floor and one bed was stripped to the sheet and all wrinkled. Someone had stuffed toilet paper in the peephole to keep anyone outside from seeing the light inside. There was a strange white stain on the desk, and there were greasy handprints on the desk and the chair. The desk suggested we wait while the staff cleaned the room, and then it took 30 minutes before we were shown to another room. After that, it was a bit more pleasant, but it was a royal pain and the staff were sloppy and lackluster in addressing the issue. The guy who showed us to the new room reeked of cigar smoke and never apologized. He was totally disinterested and had no hotel name tag and looked like he just walked in off the street.
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2.0review from
Checking in Karina was exceptional, friendly, helpful, courteous, efficient, really made me feel welcome. Always like the Heavenly Bed. Shower was cold three days in a row, called for room service in evening to get ice and pitcher of water, they never showed up. Called front desk for room service order on Thursday the 4th around 9PM Carissa (sp?) was extremely rude, put me on hold without telling me and then proceeded to hang up. When I called back it took many rings and then she picked up and was rude again. That's enough of that condescending you know what's BS for me. I will be staying in LA for 5-6 nights per week from now until March (close to 100 nights) as well as being responsible for referring many more nights through our company none of which will be in the Westin Hotel.
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6.5review from
Valet parking staff was very courteous and helpful. Upon arrival we found the hotel under renovation. It seems that the work was being done to the front entrance of the hotel, however, there were no signs directing guests. It was very hard to figure out how to get in. It was a 'Hot Mess'.
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3.3review from
I thought being the Westin that we could expect a nice room but this stay was a disappointment. I know being by an airport the location might not be nice but this location is actually more Inglewood and not Los Angeles. The room was dirty and there was hair on the floor and in vanity. It looked like it hadn't even been cleaned.
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10.0review from
Everything, the staff was very friendly the room was clean pool was warm bed was comfortable and shower was great
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10.0review from
Clean sleek hotel
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10.0review from
I am never disappointed by this hotel. Excellent!
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9.7review from
The beds are comfortable.
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8.8review from
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
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9.4review from
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
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9.4review from
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
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9.4review from
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
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10.0review from
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
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8.2review from
The restaurant food was good. Curt at the bar was an absolute delight very professional and personable.
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6.8review from
Overall, our stay at the Westin was a good experience. The room air conditioning smelled of mold. We were constantly on guard to avoid unexpected fees or charges for amenities, such as WIFI, that are often built into the room charge. Parking is available, but at $30/day. Like the song in West Side Story goes "Everything's free in America, for a small fee in America."
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7.7review from
Public areas and restaurant are very nice. Rooms and beds are adequate for a hotel at this price point. Airport transportation is inadequate at peak times. The shared van system that they use doesn't allow for a scheduled pickup time. Plan on at least 45 minutes to get from or to the airport. An hour or more is quite possible. This is a significant problem and not acceptable for a 4 star "airport" hotel.
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3.4review from
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
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6.5review from
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
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6.0review from
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
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6.0review from
Location . Dirty windows , no tooth paste , and furniture was dusty
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3.1review from
Location Everything else
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4.0review from
The bathrooms were clean... This was s unionized hotel and we didn't know about it. I wish this was communicated to us before. The morning after our check in, a group of union members gathered in front of the hotel and were protesting for more than an hour with a bull-horn loudspeaker. They started at 7:00 am on a Saturday!!
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4.0review from
The lobby is nice The room I could have rented a motel 6 I was not impressed with the room It seemed old No fridge no microwave I would have had a nicer room at motel 6
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5.7review from
Beds were very comfortable. Spent many hours in the lobby restaurant, food was good, portions were good. We arrived for check-in at 11am; the rooms were not ready upon check-in, which is understandable due to our early arrival. However, the first room was not available until 3pm and the second room for our group was not made available until after 10pm. That is ridiculous. The duty manager would only say that they were at capacity and working to get rooms cleaned as quickly as possible. Really? 10 hours? Unacceptable.
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4.8review from
Staff was friendly Too noisy, you could hear every car passing by as well as every take off and landing at LAX Not to mention Union protest with load speakers starting at 7:00 AM every 3 morning for an hour right outside of our window making it impossible to sleep pass 7:00 AM and when we complained, we got offered $50 food and beverage comp and that wasn't enough for one breakfast meal! Also, $30.00 + tax for parking and $11.95 a day for in room wifi Personly, We felt like being nickel and dined for everything. not planing to stay there next time. You are better off paying a little more and staying in the city.
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2.0review from
Lobby was beautiful. Great service I didn't like waking up to bed bugs bites!!!!! Please beware. Ruined my entire stay!
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6.0review from
Close to LAX. Thin walls, bar close by was loud airport was loud. It took 45 mins for a shuttle driver to arrive at the airport. Due for a renovation, room is rundown. Nickel and dime for anything.
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6.5review from
Hotel was very pet friendly. I did not like being awakened to mega phones at 6:30 am. The airplanes weren't making noise as loud as yhose protesters and their megaphones. I also didn't like waiting in line for 20 minutes to checkout. They should have a express line for that.
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6.0review from
What I did appreciate was a customer rep named Sharon, she helped my wife get another room setup for my family. Lisa the front desk was also very helpful and nice! My first morning there, was woken up by the housecleaning staff about coffee at 7 am in the morning and shortly thereafter there was a protest for an 1 hour. Vacation didn't start out too well. Went for drinks the night prior and the waitress forgot about us. My wife went up to the bartender and ordered our second round of drinks for us. I am not sure why the hotel has 4 stars. I have been to the other hotels down the street and service in the bar area is way better and no one knocks on your hotel door at 7 am to give you coffee packets, mind you I had a "DO NOT DISTURB" sign put out so we wouldn't be bothered. Apparently housekeeping didn't care and I am sure the protest that was held Saturday morning woke everyone up since they used a bullhorn so that they may be heard. Last but not least, parking rates are ridiculous 28 a night for self parking enough said.
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2.2review from
Leaving MOLD ,BATHROOM, WINDOW MOLD, MINI FRIDGE, OLD ICECREAM IN THE MINIFRIDGE,FACECLOTH USED ONTOP OF SHOWERRACK. THIS PLEASE STINKS. Biggs in tub.
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6.2review from
The hotel room was really nice. Rooms were nice, beds were comfortable, and the room was clean. The pool facilities were good as well. I was blindsided by a $28 parking fee. And that's the hotel guest price. I though this it was ridiculous to charge 30% of the price of the room just for self parking in a parking garage. I could have stayed in a nicer hotel once you ad that price into it. Also had to pay extra for wifi in the room, and the room had no fridge. This room would be best for someone who needs to stay the night before going to the airport, but if your trying to visit LA, stay away from the hotels in this area.
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2.0review from
Location Hotel didn't clean my room one night out of three and denuded acces to the room to my daughter( check out confusion) very poor coordination among the stuff
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4.0review from
Open arrival, the room was dirty, as in there were used, makeup smeared sheets on the floor and one bed was stripped to the sheet and all wrinkled. Someone had stuffed toilet paper in the peephole to keep anyone outside from seeing the light inside. There was a strange white stain on the desk, and there were greasy handprints on the desk and the chair. The desk suggested we wait while the staff cleaned the room, and then it took 30 minutes before we were shown to another room. After that, it was a bit more pleasant, but it was a royal pain and the staff were sloppy and lackluster in addressing the issue. The guy who showed us to the new room reeked of cigar smoke and never apologized. He was totally disinterested and had no hotel name tag and looked like he just walked in off the street.
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2.0review from
Checking in Karina was exceptional, friendly, helpful, courteous, efficient, really made me feel welcome. Always like the Heavenly Bed. Shower was cold three days in a row, called for room service in evening to get ice and pitcher of water, they never showed up. Called front desk for room service order on Thursday the 4th around 9PM Carissa (sp?) was extremely rude, put me on hold without telling me and then proceeded to hang up. When I called back it took many rings and then she picked up and was rude again. That's enough of that condescending you know what's BS for me. I will be staying in LA for 5-6 nights per week from now until March (close to 100 nights) as well as being responsible for referring many more nights through our company none of which will be in the Westin Hotel.
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6.5review from
Valet parking staff was very courteous and helpful. Upon arrival we found the hotel under renovation. It seems that the work was being done to the front entrance of the hotel, however, there were no signs directing guests. It was very hard to figure out how to get in. It was a 'Hot Mess'.
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3.3review from
I thought being the Westin that we could expect a nice room but this stay was a disappointment. I know being by an airport the location might not be nice but this location is actually more Inglewood and not Los Angeles. The room was dirty and there was hair on the floor and in vanity. It looked like it hadn't even been cleaned.
