Houston hotels in Southwest Houston

Cons: 25 minute wait to check in during night shift

Cons: - Messed up the billing. After putting my brother's room on my card they still went ahead and charged him. - Bar on 2nd floor was difficult to find a server. Appetizers ordered were worse than hospital food!

Cons: Noisy. Light sleepers beware!

Cons: No recycling

Cons: Restaurant

Cons: Only thing that went wrong was the elevator was out of service, other than that everything was great.

Cons: Note variety of food.

Cons: the shower head was really intense and then halfway through my shower it just shut off and then came back on.

Cons: Less quality than typical Hilton. It is not a staffs but building itself seems very old .

Cons: .

Cons: The A/C was messed up and making a very loud noise. I couldn't hear myself think. I called and someone came but it was an hour I'd like to have back. I was moved to a handicap accessible room since the entire hotel was booked.

Cons: Slow to respond inquiry e-mails. Impatient and unhelpful on the phone.

Cons: Rooms are need of a make over.

Cons: The only complaint that comes to mind is the proximity of restaurants near hotel. There are only about 3 fast food restaurants close by. It is about 15 min travel to other options. I am not used to big city commutes, thus 15 min is a bit inconvenient for me. The reason I booked this hotel though, was for its proximity to ikea and not to restaurants. All in all, the complaint is not enough to deter me from staying here again.

Cons: Antiquated tv system. Tiny, slow, intermittently connected set with a tricky remote and bad interface. Acoustically thin walls. Tiny room. Bad communication between desk and cleaning staff. Might have been nice once upon a time.

Cons: One person working in the late evening after 10pm. A 12 story downtown hotel with ONE employee. They lock the doors at 7pm, and the ONE employee sits at her desk in the back room where she can't see the front door. We stood out with the homeless people and the smokers puffing away, awkwardly waiting with our bags. Finally a hotel guest let us in and then mildly scolded us for not using our room key to open the door. I told him we hadn't checked in, so had no room key! Got up to our room, and the hotel room clock with the ONLY USB charger in the entire room, did not work. I had 3 teens at home alone, and had to work the next morning remotely from the room, and a dead phone just wasn't an option. I called down to the desk, and was informed that she, with absolutely no personality or concern for her guests and no customer service skills at all, told me that she couldn't help me.She had no maintenance person. I told her I don't need the clock fixed. I just need another clock. I told her I would come down and get a clock. She said no, she didn't have another clock. I asked if she could grab one from another room. She said she couldn't leave the desk. Even though she wasn't at the desk when we came in, she couldn't step down the hall for 30 seconds to get a clock for me. She blamed it on COVID. I blame it on her complete disregard for her customers. If you are going to staff a 12 story hotel with only 1 person, maybe have it be someone who actually cares about customer service. And maybe you should get some USB ports in your rooms like the rest of the world.

Cons: I have a pending charge presumably to put towards the mini bar, which I never used. Why hasn't this been removed? I checked out on 8/4/19???!!!!

Cons: Charges for everything. From self parking to coffee in the morning... everything has a price. The only thing included in the price is the WiFi and TV service.

Cons: Day staff was rude A dark skinned woman that worked the afternoon/evning shfit could have carried less about anything or anyone and had a flat affect Hispanic man I believe his name was James was will make you feel bad about asking a question and then go so far to prove his point and when he is wrong he hides in the back office I also went to him when my husband (in a different state) extended my stay and I was not sure about how it was handled and he made me feel really stupid-no help at all. said they would do stuff they did not follow though with No glass at pool but nothing done about it. A group of men drinking to the point of having to carry their friend out a non smoking hotel but the pool area is smoking so one reason we stayed here we were unable to enjoy Elevators smell like smokers cleaning staff nor breakfast staff speak English

Cons: The ice machine on my floor didn't work. The vending machine had both Coke and Diet Coke, but the sample can they had on display for regular Coke was silver and looked for all the world like Diet Coke. I wasted my last $1 on that (I'm diabetic and don't drink regular Coke) and, wouldn't you know it, the front desk said they had no change for a $10 bill, so I never got my drink.

Cons: Had to wait for front desk personnel for just about 5 min to check in and 10 min to check out, it seemed like they were short staffed

Cons: Not the Newest or nicest place but a good value at 89 a night.

Cons: *Blake was not the nicest person ever as day staff. My exchange with him was short, terse and I felt like I was interrupting him. In all fairness, I ran into him later and he was much nicer. *From the check-in counter, you can clearly see a "Hillary for Prison 2016" bumper sticker on the manager's door. Regardless of affiliation, in the hospitality industry, you should make everyone feel welcome. *Facility is dated. The outlets in the room, the card swipe at the back and our door (room 108) were all loose. Our door had problems reading the key card. You had to insert carefully and pull down slowly to get it to read. The shower had cracks in tile both wall and floor. *We had an ADA room and while it was fine for a sight impaired person, there is no way you could a wheelchair through that room. It was impossibly small & cramped.

Cons: We have no negatives for this hotel this time,all was great.

Cons: We had to change rooms 4 times. First one the toilet seat has urine stain, second one was right up against the ice machine that goes off like a jack hammer every 5 minutes, third one was facing the highway very noisy, finally the fifth one worked out. If you like quietness you got a be picky where the room is. The downside of convenience often is noise.

Cons: Rooms have a weird chemical smell to them and they were very DAMP - we drove from this location to New Orleans which took 5 1/2 hours and when I unpacked my clothes were damp and had a mildewy smell to them. The AC unit was also very loud making it hard to stay asleep.