Houston hotels near Galleria Mall

Cons: Was not happy valet parking $32 per day

Cons: First night my stay , my room # 504 was close to sport and swimming area ,and all night when people were using the room , the sound of the door was annoying and I could not sleep well , so next day morning I asked the reception to change my room and she did it immidiately to # 704 , and second night of stay was ok .

Cons: We had to pay for parking.

Cons: Dog barking

Cons: I only got to stay one night.

Cons: Fairly high parking fees, though perhaps reasonable for this location.

Cons: The restaurant is expensive but somethings are good

Cons: Walls are paper thin

Cons: I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.

Cons: The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.

Cons: Upstairs lounge was closed for weekend. Would have been nice if the staff had told me of that prior to charging me at checkin. Room is small.

Cons: slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.

Cons: The TV didnt work and the room had no clcck or alarm clock

Cons: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Cons: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Cons: Perhaps if we stay there in the future, we can give an honest review

Cons: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Cons: Noise from machines.

Cons: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Cons: The bed was a little hard.for.my taste.

Cons: Hotel looked old. Needs updating

Cons: Friendly professional staff

Cons: Room Air conditioner could be better. Hotel lobby was remodeling and i didn't know until i got there.

Cons: Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.

Cons: The remote control for the television in was inoperable. Neighbors in the room next door had an extremely noisy party, which made sleeping difficult.

Cons: Looks old, needs contemporary look.

Cons: Maid service is pretty bad. They don't deliver the requested standard amenities. Gym is very small. Parking lot has very very narrow spots.

Cons: I wish the Starbucks at the hotel would accept payment via the phone app.

Cons: I have to get up at 3:00 AM due to false alarm. Everybody have to go down to 1st floor at the midnight. Terrible.

Cons: Horrible old uncomfortable bed Our room needed updating Not a hotel, Really a Motel Room humidity was horrible. A/C kept room very damp. Everything seemed damp because of it. Recently stayed at a residence in in Columbus, Boston and Buffalo and all three were much better. Very disappointed.