Houston hotels near Galleria Mall

Cons: Double queen size bed room is book but it's not available while checkin

Cons: Bathroom too small, too old. Coffee machine cheap, awful.

Cons: The agency ( Kayak ) didnot my reservation to the hotel i was stuck for 4 hours with no solution , later on I got email with refund.

Cons: There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.

Cons: Needs to be cleaner

Cons: Room service

Cons: Manager was hot/cold. Our expedia reservation was ow to co.e thru so we went for dinner. We asked if they would honor the rate for a second room and the manager said sure and then proceeded to put tax on top of the all inclusive rate I asked him to match. It was only $22 but still it was not what the rate was. At this point the manager intisted on staring me down to get me to praise and agree with him that he was doing me a major favor. Are we iin 3rd grade and he is my teacher? Really? I should have walked out but we were exhausted from Bush was travel as I was just returning on a pit stop from ASIA. We checked out the next morning from this under co struction hotel and stayed at Marriot the balance of the week for business. Guess customer first is something of a scarce commodity here at the top level mtg. Underlings were actually fabulous surprisingly. Bottom line - overpriced for what you get compared to elsewhere.

Cons: Everything had a tagged-on extra charge to it, including delivery charges for room service. What is the alternative - pick up from kitchen? Breakfast costs $30, which makes no sense for a continental buffet in a hotel.

Cons: Did not get reimbursed my last night from early check out. Unacceptable

Cons: Noise from machines.

Cons: Perhaps if we stay there in the future, we can give an honest review

Cons: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Cons: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Cons: The TV didnt work and the room had no clcck or alarm clock

Cons: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Cons: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Cons: I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.

Cons: We had to pay for parking.

Cons: I only got to stay one night.

Cons: Dog barking

Cons: First night my stay , my room # 504 was close to sport and swimming area ,and all night when people were using the room , the sound of the door was annoying and I could not sleep well , so next day morning I asked the reception to change my room and she did it immidiately to # 704 , and second night of stay was ok .

Cons: Was not happy valet parking $32 per day

Cons: slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.

Cons: Upstairs lounge was closed for weekend. Would have been nice if the staff had told me of that prior to charging me at checkin. Room is small.

Cons: The restaurant is expensive but somethings are good

Cons: Fairly high parking fees, though perhaps reasonable for this location.

Cons: Walls are paper thin

Cons: The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.

Cons: La atención en la recepción y al menos deberían recoger la basura todos los días...

Cons: Maid service is pretty bad. They don't deliver the requested standard amenities. Gym is very small. Parking lot has very very narrow spots.

Cons: The remote control for the television in was inoperable. Neighbors in the room next door had an extremely noisy party, which made sleeping difficult.

Cons: Looks old, needs contemporary look.

Cons: I wish the Starbucks at the hotel would accept payment via the phone app.

Cons: Nothing

Cons: B/a

Cons: Nothing, it was great

Cons: Staff is absent.

Cons: Staff was very discourteous. I typically like aloft hotels, but this hotel is poorly managed. Hotel staff seems bias towards certain customers.

Cons: There was a weird smell in the hallway, and other thing was that u can literally hear everything from your room, if you are a light sleeper, this hotel is not recommended. Fruits they sell at the lobby are not fresh at all, and they should start selling green tea

Cons: Hated everything. Not classy at all.

Cons: Nothing!

Cons: Having to pay $16 for parking each night of stay. Unexpected and expensive for parking in a hotel you are already staying in.

Cons: No restaurant. Parking was $16 per night.

Cons: Bathroom door is too heavy and doesn't close all the way. Not a huge fan of Alofts. Trying too hard to be hip, but cannot pull it off because it's corporate. Having said that I would easily stay again for the value.

Cons: The parking should be less. ($10 the most) not (16$) but I guess. Enjoy Aloft I did.

Cons: Somewhat sterile environment with chemical smell to room

Cons: Customer service was lacking. Front desk not very personable.

Cons: Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!

Cons: Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.