4 stars
The Westin Galleria Houston
Photos of The Westin Galleria Houston
Overview
Set in Houston, Westin Galleria is a five-minute walk from Gerald D. Hines Waterwall Park and offers an outdoor pool. It is situated a short walk from The Galleria.
This modern hotel offers an in-house gym, 24-hour room service and an express check-in and check-out feature. Staff are available 24/7 and can assist with booking tours and tickets.
Once inside their rooms, guests can brew themselves a hot drink with the complimentary tea and coffee supplies, then unwind in the seating area. Each provide a mini bar, a refrigerator and a private bathroom with a hair dryer.
In-house dining options include restaurant, which is an ideal spot to have a meal. A selection of cafés and restaurants are also found nearby.
The location of Westin Galleria permits convenient access to many tourist attractions. It is only a short walk from Williams Tower.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at The Westin Galleria Houston
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
- Business centre
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Hypoallergenic
- Adapted bath
- No smoking
- Toilet with grab rails
- Upper floors accessible by lift
- Designated smoking area
Bathroom
- Raised toilet
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Valet parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Things to do
- Gift shop
Fitness
- Fitness centre
Pool
- Outdoor pool
Reviews of The Westin Galleria Houston
8.4
Very good
805 verified ratings
Wonderful
435
Very good
140
Good
91
Okay
40
Fair
42
Mediocre
18
Poor
39
Guests say
Guests appreciated the hotel's location, noting its convenience and proximity to attractions like the mall. However, numerous complaints emerged regarding service, particularly incidents involving communication issues, unprofessional staff behavior, and inadequate customer support. Cleanliness was also a concern, with reports of stained linens and towels, as well as issues with the condition of the facilities. Overall, while there were some positives, significant negatives overshadowed the experience.AI-generated from customer reviews
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Score by provider
8.4 out of 10
17 reviews
8.2 out of 10
4 reviews
I expected a lot more for $300/night. Room was quiet but felt like a Holiday Inn Express and not a 4 star luxury hotel that the Westin claims to be, Linens were poor quality. The hallway had a terrible odor that they staff must have been aware of as there was an extremely loud air purifier running all morning. The only redeeming quality was the location, but I have stayed in the same vicinity for ...
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Pros (+) Lack of flexibility. Had to increase a night and the reservations could not be done together.
Cons (-) Noise from machines.
Pros (+) Nothing, we did not stay here, we canceled our trip to this hotel
Cons (-) Perhaps if we stay there in the future, we can give an honest review
Cons (-) The TV didnt work and the room had no clcck or alarm clock
Pros (+) The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.
Cons (-) I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by...
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Pros (+) All employees were SUPER friendly
Pros (+) Front desk staff are friendly.
Cons (-) DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, t...
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Location
5060 West Alabama Street, Houston, TX 77056
What's nearby
- Gerald D. Hines Waterwall Park0.4 km
- Houston Arboretum & Nature Center3.4 km
- Memorial Park3.8 km
- Menil Collection6.4 km
- Rothko Chapel6.6 km
- Contemporary Arts Museum7.2 km
- Museum of Fine Arts7.3 km
- Houston Museum of Natural Science7.4 km
- Houston Zoo7.6 km
- Miller Outdoor Theatre7.6 km
- Hermann Park7.7 km
- Holocaust Museum Houston7.8 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Westin Galleria Houston
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price