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The Westin Galleria Houston

The Westin Galleria Houston

8.6
Excellent

Based on 1,406 reviews
 
5060 West Alabama, Houston, TX 77056, United States
  +1 713 960 8100
The Westin Galleria Houston - Houston, TX, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $147
KAYAK $159
KAYAK $159
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per night
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Rooms

Check-in
Check-out

Deluxe rooms

$342+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$342 per night
IMAGE
Unknown
$407 per night
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Unknown
$407 per night
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Queen bed
$445 per night
IMAGE
Queen bed
$445 per night
IMAGE
Unknown
$844 per night
IMAGE
Unknown
$871 per night

Queen rooms

$229+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$229 per night
IMAGE
Queen bed
$229 per night

King rooms

$159+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$159 per night
IMAGE
Unknown
$159 per night
IMAGE
King bed
$320 per night
IMAGE
Unknown
$359 per night
IMAGE
Unknown
$392 per night

Double rooms

$159+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$159 per night
IMAGE
Unknown
$188 per night
IMAGE
Unknown
$190 per night
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Unknown
$190 per night
IMAGE
Unknown
$203 per night
IMAGE
Unknown
$203 per night
IMAGE
Unknown
$203 per night
IMAGE
Unknown
$206 per night
IMAGE
Unknown
$218 per night
IMAGE
Queen bed
$276 per night
IMAGE
Unknown
$309 per night

Standard rooms

$147+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$147 per night
IMAGE
Unknown
$221 per night

Traditional rooms

$159+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$159 per night
IMAGE
King bed
$159 per night
IMAGE
King bed
$229 per night
IMAGE
King bed
$230 per night
IMAGE
Unknown
$238 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$376 per night
IMAGE
King bed
$393 per night
IMAGE
King bed
$405 per night
IMAGE
King bed
$436 per night

Reviews

Pros

Cons

Traveller rating

380
116
47
22
19

Time of year

Traveller type

Show reviews that mention

+
houston
self parking
galleria mall
great location
newly renovated
shopping mall
room location
beds were so comfortable
free wifi
hotel mall
staff was friendly
room was very nice
lady desk
great service
great hotel
  • Good
    Nov 2016
    7.4

    The TV didnt work and the room had no clcck or alarm clock

  • Excellent
    Jun 2016
    8.2

    Westin Galleria

    The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

    I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

  • Excellent
    Jul 2015
    10.0

    All employees were SUPER friendly

  • Good
    Jun 2015
    6.2

    Dangerous elevators- DAMAGE from valet

    Front desk staff are friendly.

    DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

  • Okay
    Sep 2014
    5.0

    You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

  • Good
    Jul 2014
    6.3

    Convenience and location were great. Late check out was good too.

    Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

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About

Overview

With endless shopping, dining, and entertainment just steps away, The Westin Galleria Houston puts you in the center of Houston’s chic Uptown district. The hotel is connected to The Galleria shopping center, home to Nordstrom, Macy’s, and Saks. Guests will discover everything they need to feel their best, from our 24-hour WestinWORKOUT® Fitness Studio to the wholesome fare of the Daily Grill restaurant. And, with more than 70,000 square feet of meeting space, we can host any event in style. Our 469 guest rooms and suites are designed to leave you feeling your best. Indulge the senses with our world-renowned Westin Heavenly® Bed, Heavenly® Bath, complimentary Starbucks® coffee, and stunning views of the vibrant city of Houston.

Starwood Hotels

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.6 Excellent

Based on 1,406 reviews

9.1

Wellness Area

9.1

Location

3.8

WiFi

1.4

Bar and Beverages

Things to know

  • Modern Hotel
  • Comfortable beds
  • Great shopping

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Pets allowed on request. Charges may apply.
Increased accessibility
ATM on-site
Business centre
Car hire
Internet
Wi-Fi
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Designated smoking area
Storage available
Lift
Express check out
Hairdryer
Wedding services
Cribs available
Cable or satellite TV

Photos

The Westin Galleria Houston - Houston - Bedroom All photos (29)
The Westin Galleria Houston - Houston - Banquet hall Banquets (1)
The Westin Galleria Houston - Houston - Bar Bar (2)
The Westin Galleria Houston - Houston - Bathroom Bathroom (3)
The Westin Galleria Houston - Houston - Bedroom Bedroom (5)

Location

Most popular landmarks

  • Gerald D. Hines Waterwall Park 332 m
  • Houston Arboretum & Nature Center 3.4 km
  • Memorial Park 3.8 km
  • Menil Collection 6.3 km
  • Rothko Chapel 6.6 km
  • Contemporary Arts Museum 7.1 km

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