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The Westin Galleria Houston

8.8
Excellent

Based on 1,660 reviews
 
5060 West Alabama, Houston, TX 77056, United States
  +1 713 960 8100
The Westin Galleria Houston - Houston, TX, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $147
KAYAK $158
KAYAK $158
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per night
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KAYAK
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Good to know

Value for money 5.9
Distance to city centre 9.6 km
Location rating 9.1
Nearest airport Houston George Bush Intcntl
Distance to airport 30.0 km

Rooms

Check-in
Check-out

Queen rooms

$227+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$227 per night
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Queen bed
$227 per night

Traditional rooms

$158+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$158 per night
IMAGE
King bed
$158 per night
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King bed
$228 per night
IMAGE
King bed
$229 per night
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Unknown
$236 per night
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King bed
$248 per night
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King bed
$374 per night
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King bed
$391 per night
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King bed
$403 per night
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King bed
$434 per night

King rooms

$158+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$158 per night
IMAGE
Unknown
$158 per night
IMAGE
King bed
$318 per night
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Unknown
$357 per night
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Unknown
$390 per night

Deluxe rooms

$340+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$340 per night
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Unknown
$405 per night
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Unknown
$405 per night
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Queen bed
$442 per night
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Queen bed
$443 per night
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Unknown
$839 per night
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Unknown
$866 per night

Double rooms

$158+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$158 per night
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Unknown
$187 per night
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Unknown
$189 per night
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Unknown
$189 per night
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Unknown
$202 per night
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Unknown
$202 per night
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Unknown
$202 per night
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Unknown
$205 per night
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Unknown
$217 per night
IMAGE
Queen bed
$274 per night
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Unknown
$307 per night

Standard rooms

$147+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$147 per night
IMAGE
Unknown
$220 per night

Reviews

Pros

Cons

Traveller rating

397
116
48
21
16

Time of year

Traveller type

Show reviews that mention

+
beds were so comfortable in 31 reviews
free wifi in 15 reviews
galleria mall in 114 reviews
great hotel in 146 reviews
great location in 291 reviews
great service in 58 reviews
hotel mall in 140 reviews
houston in 12 reviews
lady desk in 33 reviews
newly renovated in 42 reviews
room location in 426 reviews
room was very nice in 236 reviews
self parking in 228 reviews
shopping mall in 87 reviews
staff was friendly in 199 reviews
  • Okay
    Jan 2019
    6.0

    Nothing, we did not stay here, we canceled our trip to this hotel

    Perhaps if we stay there in the future, we can give an honest review

  • Good
    Nov 2016
    7.4

    The TV didnt work and the room had no clcck or alarm clock

  • Excellent
    Jun 2016
    8.2

    Westin Galleria

    The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

    I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

  • Excellent
    Jul 2015
    10.0

    All employees were SUPER friendly

  • Good
    Jun 2015
    6.2

    Dangerous elevators- DAMAGE from valet

    Front desk staff are friendly.

    DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

  • Okay
    Sep 2014
    5.0

    You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

  • Good
    Jul 2014
    6.3

    Convenience and location were great. Late check out was good too.

    Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

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About

Overview

Find your sanctuary and enhance your well-being in Houston, Texas' lively Uptown District. With completely enhanced accommodations and exceptional amenities, The Westin Galleria Houston is a memorable hotel destination for business or leisure travel. Our AAA Four-Diamond hotel offers a direct connection to The Galleria, Houston's iconic shopping and entertainment area. Refresh and rejuvenate in stylishly transformed rooms and suites, which feature our famed Heavenly® Beds, over sized flat-screen TVs and other thoughtful touches. The Daily Grill restaurant serves flavorful American cuisine in an inviting ambiance. Those hosting a business meeting or social event in Houston will appreciate our flexible venue spaces and expert planning assistance; we have experience organizing gatherings of every size and style. When it's time to explore, you'll find our hotel perfectly placed; in addition to being steps from The Galleria, we offer easy access to NRG Stadium, Rice University and other attractions.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.8 Excellent

Based on 1,660 reviews

9.4

Wellness Area

9.1

Location

5.2

WiFi

3.6

Bar and Beverages

Things to know

  • Friendly service
  • Comfortable beds
  • Great shopping

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Business centre
Car hire
Internet
Wi-Fi
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Designated smoking area
Storage available
Lift
Express check out
Hairdryer
Wedding services
Cribs available
Cable or satellite TV

Location

Most popular landmarks

  • Gerald D. Hines Waterwall Park 381 m
  • Houston Arboretum & Nature Center 3.4 km
  • Memorial Park 3.8 km
  • Menil Collection 6.4 km
  • Rothko Chapel 6.6 km
  • Contemporary Arts Museum 7.2 km

Houston travel guide

Learn about Houston on KAYAK

Getting Around

Houston Hobby & other airports 18.7 km
Houston George Bush Intcntl 30 km
Houston 9.9 km
Beaumont 134.2 km

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