The TV didnt work and the room had no clcck or alarm clock
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.
I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
All employees were SUPER friendly
Dangerous elevators- DAMAGE from valet
Front desk staff are friendly.
DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
Convenience and location were great. Late check out was good too.
Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
With endless shopping, dining, and entertainment just steps away, The Westin Galleria Houston puts you in the center of Houston’s chic Uptown district. The hotel is connected to The Galleria shopping center, home to Nordstrom, Macy’s, and Saks. Guests will discover everything they need to feel their best, from our 24-hour WestinWORKOUT® Fitness Studio to the wholesome fare of the Daily Grill restaurant. And, with more than 70,000 square feet of meeting space, we can host any event in style. Our 469 guest rooms and suites are designed to leave you feeling your best. Indulge the senses with our world-renowned Westin Heavenly® Bed, Heavenly® Bath, complimentary Starbucks® coffee, and stunning views of the vibrant city of Houston.
Based on 1,352 reviews
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