Guest reviews
Overall rating
7.4
Good
Based on 4,123 reviews
Cleanliness
8.3
Comfort
8.1
Pick-up/Drop-off
7.6
Value for money
7.7
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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great experience
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5.2
Pros: Drop-off process is very quick. Car was in mint condition.
Cons: The pick-up process is way too long! The agent was too pushy to sell extra insurance. Airport taxes are expensive and not appearingin the initial quote reczived by email. Was not the case when I rented in Vancouver via another agency
review from
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4.0
Cons: The check in process and subsequent drop off was not done well and not clear. The car was small for a medium sized SUV. We were also told that we could prepay the gas but then told when we arrived that if the tank wasn’t 100% full, no refund for that gas. They should have told us that upfront.
review from
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8.0
Pros: Easy pickup at the airport
Cons: Managers special was a large truck, would have preferred some option for a car.
review from
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6.4
Pros: The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.
Cons: The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?
review from
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4.0
Pros: Staff should have taken care of my car switch
Cons: I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-
review from
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8.8
Cons: I was charged for a damage I didn't do. It seems that attendants do not thoroughly check for damages, and then the next customer has to pay for someone else's damage. I noticed this because I DID find a scratch on the car initially and reported it. But missed seeing the chip on the window. Lame.
review from
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9.6
Pros: Georges (sp) the agent who handled our transaction was excellent and due to some problems upgraded us to a larger vehicle at no additional charge. He was very knowledgeable great to work with.
Cons: My only complaint was taxes and fees added an additional 25% or more to the cost of the car rental and it would have been nice to know this before getting to the rental counter.
review from
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2.0
Cons: Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.
review from
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10.0
Pros: Friendly staff, painless pickup and drop off.
review from
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5.2
Cons: Charged fees that were not indicated beforehand.
review from
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2.0
Pros: I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!
Cons: Just about everything!
review from
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10.0
Pros: Staff was friendly and helpful at pick up. Drop off at Calgary airport was extremely easy.
review from
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8.8
Cons: I was charged for a damage I didn't do. It seems that attendants do not thoroughly check for damages, and then the next customer has to pay for someone else's damage. I noticed this because I DID find a scratch on the car initially and reported it. But missed seeing the chip on the window. Lame.
review from
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9.6
Pros: Georges (sp) the agent who handled our transaction was excellent and due to some problems upgraded us to a larger vehicle at no additional charge. He was very knowledgeable great to work with.
Cons: My only complaint was taxes and fees added an additional 25% or more to the cost of the car rental and it would have been nice to know this before getting to the rental counter.
review from
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10.0
Pros: Friendly staff, painless pickup and drop off.
review from
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10.0
Pros: Staff was friendly and helpful at pick up. Drop off at Calgary airport was extremely easy.
review from
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5.2
Pros: Drop-off process is very quick. Car was in mint condition.
Cons: The pick-up process is way too long! The agent was too pushy to sell extra insurance. Airport taxes are expensive and not appearingin the initial quote reczived by email. Was not the case when I rented in Vancouver via another agency
review from
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4.0
Cons: The check in process and subsequent drop off was not done well and not clear. The car was small for a medium sized SUV. We were also told that we could prepay the gas but then told when we arrived that if the tank wasn’t 100% full, no refund for that gas. They should have told us that upfront.
review from
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6.4
Pros: The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.
Cons: The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?
review from
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4.0
Pros: Staff should have taken care of my car switch
Cons: I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-
review from
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2.0
Cons: Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.
review from
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5.2
Cons: Charged fees that were not indicated beforehand.
review from
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2.0
Pros: I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!
Cons: Just about everything!
review from
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Where can I find Hertz hire cars in Calgary?
4101 Macleod Trail, South, Hertz car rentals
Address
4101 Macleod Trail, SouthPhone
+1 403 221 1339Top tips for hiring a car from Hertz in Calgary
- Economy car hires from Hertz in Calgary are around 52% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Calgary
What is the most popular car hire from Hertz in Calgary?
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Calgary.
How many car hire locations does Hertz have in Calgary?
Hertz has 5 car hire locations in Calgary. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Calgary Airport (YYC)?
Yes
Does Hertz offer shuttle or airport pick-up services from Calgary Airport (YYC)?
Yes
