Book Hertz car hires in Calgary

Pros: Drop-off process is very quick. Car was in mint condition.

Cons: The pick-up process is way too long! The agent was too pushy to sell extra insurance. Airport taxes are expensive and not appearingin the initial quote reczived by email. Was not the case when I rented in Vancouver via another agency

Cons: The check in process and subsequent drop off was not done well and not clear. The car was small for a medium sized SUV. We were also told that we could prepay the gas but then told when we arrived that if the tank wasn’t 100% full, no refund for that gas. They should have told us that upfront.

Pros: The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.

Cons: The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?

Pros: Staff should have taken care of my car switch

Cons: I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-

Cons: Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.

Cons: Charged fees that were not indicated beforehand.

Pros: I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!

Cons: Just about everything!