Car rental at Calgary Airport

Pros: The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.

Cons: The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?

Pros: Staff should have taken care of my car switch

Cons: I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-

Cons: Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.

Cons: Charged fees that were not indicated beforehand.

Pros: I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!

Cons: Just about everything!

Pros: The staff at the front desk, especially Sonny, were marvellous!

Do Not Select Managers Special!

Cons: First off this so called “special” or “managers pick” online is complete and utter bait and switch. This was my first time trying this and thinking when I arrived surely they would have it give me the smallest most compact undesirable car. Far from the case! They literally told me as a solo traveler that the only cars they had left were either a Hemi four door pick up truck or a large minivan. Are you kidding me?! They didn’t even allow me to come back the next day and swap the car out for something smaller and I have to take the 4 hour round trip drive in a gas guzzling vehicle. Plus the airport taxes were just as much if not more than the price I paid to rent the vehicle for which I thought was included in the rental price I selected from Kayak. I will NEVER do this again.

Unnecessary harassment at vehicle return.

Pros: The vehicle was clean and comfortable.

Cons: When i picked up the vehicle, which was a full size Dodge Ram truck, I checked the body for any damages that were not already identified. I found none. When I returned the vehicle the Hertz associate spotted a small rock chip in the windshield. The chip was located in the upper right hand corner of the passenger side of the vehicle, a part of the windshield I do not look through as a driver. I found two things unusual about this. #1 - This was a very small chip and the Hertz associate spotted it immediately. Very suspicious to me, as if he knew it was there previously. #2 - The associate hinted that I may be responsible for a repair cost. I had always thought that a small chip in a windshield is considered normal wear and tear of a vehicle. Ultimately the associate indicated I would not be held responsible but I found the encounter uncomfortable and unnecessary.

The car selection was terrible and terribly cleaned

Pros: Nothing. I am never using Hertz again. The price was cheap on its face, but ended up being quite a lot.

Cons: We arrived and were offered only a pickup truck as the "manager's special." This was a full-size, quad-cab pick up: totally undrivable. When asked about another option the attendant wasn't particularly eager, just repeated we ordered the manager's special. We paid extra to get the only other option, which was a minivan. This made it quite a bit more expensive than other options would have been. The car had dead bugs all over the windshield, inside and out. I'm so unimpressed with Hertz.

Pros: Car was fine and clean. Drop off was easy.

Cons: We waited an hour and half for a car before they finally sent us out in something else. Apparently they were short on sedans, but unforunately didn't mention it when we were at the counter and told us it would only be about a 30 minute wait. After we complained a few times they gave us an SUV and sent us on our way. There was also an extra unexpected charge for adding a spouse as an additional driver. Usually this is complimentary.

Cons: The long line wasn't their fault as the three receptionists were working as quickly as they could. But whatever caused the 55 minute delay in getting a car I'd reserved weeks before was. This was after I'd already checked in and paid. The guy who checked me in and promised a 15 minute turnaround time disappeared after 20. When I asked his colleague for status he said "he doesn't know because he doesn't deal with me."

Cons: We arrived to pick up our car at the reserved time, only to be told no car was available. We were told it was being washed and should be available soon. Two hours later, still no car and neither the representative, Jason, nor his manager would help us find a solution to their lack of having the car I payed for. They had nothing to downgrade me to, and would only upgrade me for a cost. They were willing to charge me for THEIR mistake. Absolutely ridiculous and unprofessional. Only solution was just to make me wait, and then they made me sign the damages sheet saying there were no marks before letting me see the car. To top it off, the family next to us had the same problem and had been there for three hours already, still waiting. Will never rent from Hertz again.

Cons: Had to wait a hour for car, then did not have what I reserved 3 months early.

Cons: $25 per day extra charge for snow tires in “snow country” was ridiculous.

Pros: On site rental

Cons: Quality of the car was not up to par. The car had several flaws, i.e. unable to turn off cabin lights, intermittent failure of cruise control