Pros: Staff was very friendly and helpful.
Pros: They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.
Cons: Everything could have been better
Cons: The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.
Pros: Onsite staff very friendly.
Cons: Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.
Cons: To be more clear with explanations of the total fare
Cons: was forced to buy additional insurance
Pros: Not much
Cons: Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.
Reservation was not respected, was told it was not guaranteed
Cons: Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.
Don’t rent from europcar
Cons: They had no car got us when we arrived. Said they gave it away when we arrived an hour late.
They did not have the car
Cons: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.
Really bad experience
Pros: Nothing to like
Cons: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.
very well run office, lousy price clarity
Pros: The people were nice an helpful and it all went quickly.
Cons: The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Europcar in Puerto Vallarta.
Europcar has 1 car hire location in Puerto Vallarta. Take a look at our Europcar hire location map to find the best car hires near you.