Guest reviews
Overall rating
8.0
Excellent
Based on 889 reviews
Cleanliness
5.7
Comfort
4.9
Pick-up/Drop-off
5.8
Value for money
3.8
Pros
"Nice car, friendly desk clerk."
(in 363 reviews)
"Very patient, helpful staff."
(in 150 reviews)
"Car was in great condition."
(in 344 reviews)
Cons
"Car promised, no cars available!"
(in 25 reviews)
"would not accept my credit card coverage."
(in 14 reviews)
"Car promised, no cars available!"
(in 176 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
credit card
pick up and drop
car was clean
car available
great car
great service
car was great
great experience
friendly staff
car insurance
great price
drop off the car
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3.2
Pros: dropoff was pretty easy
Cons: It was never disclosed at booking that I would be REQUIRED to purchase liability insurance from national at $20/day when the car only costed $5 total for the four days... They don't honor insurance offered by credit card companies. Full shakedown upon first arrival in Mexico
review from
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4.8
Pros: Fast service
Cons: Very high price for a car in a bad condition
review from
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2.0
Cons: Mandatory insurance was ten times more than the quoted total cost. I refused to pay for more insurance and they said sorry. And I. Took a cab
review from
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4.0
Hidden Charge - Mandatory Insurance
Cons: They force you to buy liability insurance for $34 dollars THE DAY! The total amount I paid for 6 days for this insurance equals to the annual premium for full coverage for a mid size car in Mexico. Employees on a very impolitely and condescending way told me to "take it or leave it". I'm ok with paying insurance as long as they disclose it is "mandatory" and cost at the time of doing the reservation and not at the time when picking the car up. They only show $5.85 daily rental rate when doing the reservation and once you travel and show up at their counter, they communicate to you the "mandatory" insurance.
review from
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10.0
Pros: Special kudos to the agent who rented us the car. Was extremely helpful not only during the rental process but also in providing very helpful tips in parking etc at the locations we were driving to.
review from
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2.0
insurance scam
Pros: didn't rent car
Cons: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
review from
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8.0
Pros: The personnel were very friendly
Cons: It is a little pricy
review from
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4.0
Insurance
Pros: Na
Cons: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
review from
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5.6
Pros: Friendly Staff
Cons: Didn't have the mini van specifically reserved Price was higher than quoted Location of pickup & drop off not as stated
review from
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5.6
Mexican bait and switch is really a bummer
Pros: local customer service was friendly, professional and helpful.
Cons: Truly, we ought to be able to purchase the inexpensive 3rd party insurance for Mexico at the time we rent the car online. That was not offered and knowing it's required, I would have been looking for it. big drag and expense.
review from
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6.8
Unfairly required to pay for additional insurance
Pros: Good clean SUV
Cons: When we picked up the SUV, National required that we pay for additional insurance. I advised them that before leaving on this trip, I checked with Chase Visa to confirm that we would not be required to pay for additional insurance beyond the coverage provided by my credit card. I was told over the phone that there is no requirement in Mexico to take out additional insurance and, thus, would not have to do so. Nonetheless, National would not rent the car to us unless we paid for additional insurance. This incased the cost of the rental substantially. I am very dissatisfied with having to pay for additional insurance even though I was assured in advance that we would not have to do that.
review from
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4.0
Surprise
Cons: Arriving, the SUV I asked fr was not avilable and they gave me a Sedan so I hav to drive to my destination and they send somebody the next day to Exchange cars, but they charge me all days as if it was an SUV. They also charge a lot for a mandatory Insurance that did not appear on the estimate.
review from
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8.0
Pros: The personnel were very friendly
Cons: It is a little pricy
review from
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6.8
Unfairly required to pay for additional insurance
Pros: Good clean SUV
Cons: When we picked up the SUV, National required that we pay for additional insurance. I advised them that before leaving on this trip, I checked with Chase Visa to confirm that we would not be required to pay for additional insurance beyond the coverage provided by my credit card. I was told over the phone that there is no requirement in Mexico to take out additional insurance and, thus, would not have to do so. Nonetheless, National would not rent the car to us unless we paid for additional insurance. This incased the cost of the rental substantially. I am very dissatisfied with having to pay for additional insurance even though I was assured in advance that we would not have to do that.
review from
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3.2
Pros: dropoff was pretty easy
Cons: It was never disclosed at booking that I would be REQUIRED to purchase liability insurance from national at $20/day when the car only costed $5 total for the four days... They don't honor insurance offered by credit card companies. Full shakedown upon first arrival in Mexico
review from
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4.8
Pros: Fast service
Cons: Very high price for a car in a bad condition
review from
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2.0
Cons: Mandatory insurance was ten times more than the quoted total cost. I refused to pay for more insurance and they said sorry. And I. Took a cab
review from
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4.0
Hidden Charge - Mandatory Insurance
Cons: They force you to buy liability insurance for $34 dollars THE DAY! The total amount I paid for 6 days for this insurance equals to the annual premium for full coverage for a mid size car in Mexico. Employees on a very impolitely and condescending way told me to "take it or leave it". I'm ok with paying insurance as long as they disclose it is "mandatory" and cost at the time of doing the reservation and not at the time when picking the car up. They only show $5.85 daily rental rate when doing the reservation and once you travel and show up at their counter, they communicate to you the "mandatory" insurance.
review from
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2.0
insurance scam
Pros: didn't rent car
Cons: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
review from
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4.0
Insurance
Pros: Na
Cons: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
review from
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5.6
Pros: Friendly Staff
Cons: Didn't have the mini van specifically reserved Price was higher than quoted Location of pickup & drop off not as stated
review from
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5.6
Mexican bait and switch is really a bummer
Pros: local customer service was friendly, professional and helpful.
Cons: Truly, we ought to be able to purchase the inexpensive 3rd party insurance for Mexico at the time we rent the car online. That was not offered and knowing it's required, I would have been looking for it. big drag and expense.
review from
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4.0
Surprise
Cons: Arriving, the SUV I asked fr was not avilable and they gave me a Sedan so I hav to drive to my destination and they send somebody the next day to Exchange cars, but they charge me all days as if it was an SUV. They also charge a lot for a mandatory Insurance that did not appear on the estimate.
review from
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Where can I find National hire cars in Puerto Vallarta?
Marriott Hotel, National car rentals
Address
Marriott HotelPhone
+52 322 226 0069FAQs about hiring a car from National in Puerto Vallarta
How many car hire locations does National have in Puerto Vallarta?
National has 3 car hire locations in Puerto Vallarta. Take a look at our National hire location map to find the best car hires near you.
Does National have a car hire location at the airport: Ordaz Airport (PVR)?
Yes
Does National offer shuttle or airport pick-up services from Ordaz Airport (PVR)?
Yes