Pros: Not very friendly and happy.
Cons: The right rear tire was bald and cracked. Not safe at all
Cons: The rate quoted was not the right paid. I was pulled over shortly after renting the car because the car had no front license plate which is illegal in Mexico. I couldn’t use the car for three days until a representative came out and brought me a new car. I will never rent with KAYAK
Cons: I booked a Jeep Wrangler but when I arrived the car agency said they didn’t have any available and that they had sold their fleet of jeeps months before. They then tried to get me to rent a compact SUV for same price . I ended up not renting any cars and took an Uber instead .
Pros: The return was painless and quick. The car was clean.
Cons: When I made the reservation I was told I was going to get a Jeep Wrangler, but when I got there, they only had a Renault compact suv. It took an hour to get the car ready, and when I finally received it, the gas tank was almost empty.
Pros: Staff was friendly
Cons: The staff never told us that our car had a flat tire and needed to be changed. They kept saying "just one minute" for an hour. Then, "the car is ready"... and 15 more minutes went by. Then, as I was ready to jump in an uber... they start washing the car! We had a reservation...
Pros: I reserved a Jeep and got a Nissan crossover. I was stuck at an off site rental location so could not go back to airport, needed something to get me to my hotel. The staff told me the jeeps had been sold, so why were they listed as available?
Cons: Would have been great to get the vehicle I reserved. Could not do what had been planned with a crossover.
Cons: Price was not as advertised. Was quoted $12 and ended up paying $98.
Cons: The office was closed when we arrived even though the posted hours indicated they would be open. Completely unreliable. We ended up renting a car from another company. Don't use Budget in Puerto Vallarta!
Cons: When we arrived in puerto Vallarta they claimed the car we reserved was unavailable and tried to get us to rent a smaller car for more money. We asked to be taken back to the airport as their rental location is not even located on premises.
The insurance cost more than the rental!
Pros: The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.
Cons: The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.
Cons: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there
Rented the car for 5.00 per day
Pros: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Budget in Puerto Vallarta.
Budget has 2 car hire locations in Puerto Vallarta. Take a look at our Budget hire location map to find the best car hires near you.