Book Ace hire cars in Puerto Vallarta

Reviews for Ace in Puerto Vallarta

Recent reviews

Traveller rating

Excellent

0

Good

3

Okay

4

Mediocre

10

Poor

0

Find reviews that mention:

car insuranceshuttle from the airport

get the cargreat price

car availableper day

car was cleancredit card

friendly staffnever rent

4.0

Pros:The car was comfortableCons:The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.Reviewed 21 Feb 2021

review from

2.0

Cons:The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.Reviewed 8 Feb 2021

review from

6.4

Cons:They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the USReviewed 31 Dec 2019

review from

2.0

Pros:Nothing. Impossible to deal withCons:Everything. Do not rent from ACEReviewed 15 Dec 2019

review from

2.0

They gave my rental awayPros:NothingCons:We did not get the rental because they gave it away without notice.Reviewed 3 Jan 2019

review from

2.0

Hidden costs - bewareCons:We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!Reviewed 8 Apr 2018

review from

2.4

No cars available when we arrived, even though we had reservationPros:They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experienceCons:The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregardReviewed 5 Jan 2018

review from

2.0

Didn’t get car we bookedPros:NadaCons:Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.Reviewed 3 Jan 2018

review from

4.4

Beware serious swindling!Cons:You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.Reviewed 1 Jan 2018

review from

4.4

In this case ACE is the lowest car(d)Pros:I got a carCons:Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.Reviewed 29 Dec 2017

review from

7.2

Easy to use, insurance was a surprisePros:Easy to use, close to the airport, very friendly staffCons:Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.Reviewed 26 Dec 2017

review from

2.0

Insurance was over $500/weekPros:NothingCons:We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.Reviewed 30 Nov 2017

review from

More

• 4.0 /10National Hire Cars at Puerto Vallarta
• 4.0 /10Payless Hire Cars at Puerto Vallarta
• 4.0 /10Budget Hire Cars at Puerto Vallarta
• 2.8 /10Thrifty Hire Cars at Puerto Vallarta
• 4.0 /10Alamo Hire Cars at Puerto Vallarta
• 4.6 /10Dollar Hire Cars at Puerto Vallarta
• 3.8 /10Europcar Hire Cars at Puerto Vallarta

• What is the most popular car hire from Ace in Puerto Vallarta?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Ace in Puerto Vallarta.

• How many car hire locations does Ace have in Puerto Vallarta?

  Ace has 1 car hire location in Puerto Vallarta. Take a look at our Ace hire location map to find the best car hires near you.

• Does Ace have a car hire location at the airport: Ordaz airport (PVR)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Ordaz airport (PVR)?

  Yes