Book Ace car hires in Puerto Vallarta

Pros: The car was comfortable

Cons: The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.

Cons: The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.

Cons: They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the US

Pros: Nothing. Impossible to deal with

Cons: Everything. Do not rent from ACE

They gave my rental away

Pros: Nothing

Cons: We did not get the rental because they gave it away without notice.

Hidden costs - beware

Cons: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!

No cars available when we arrived, even though we had reservation

Pros: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience

Cons: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard

Didn’t get car we booked

Pros: Nada

Cons: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.

Beware serious swindling!

Cons: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.

In this case ACE is the lowest car(d)

Pros: I got a car

Cons: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.