Guest reviews
Overall rating
5.9
Okay
Based on 382 reviews
Cleanliness
5.0
Comfort
4.3
Pickup/dropoff
4.8
Value for money
3.7
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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6.8
Pros: Staff at MexRentals was very nice and helpful.
Cons: Need to know that Ace no longer has an office in Puerto Vallarta and MexRentals has taken over servicing their customers. To get you car you need to catch the MexRental van which is not at all obvious. Had to call them twice to get picked up.
review from
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2.0
They gave my rental away
Pros: Nothing
Cons: We did not get the rental because they gave it away without notice.
review from
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2.0
Hidden costs - beware
Cons: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!
review from
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2.4
No cars available when we arrived, even though we had reservation
Pros: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience
Cons: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard
review from
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2.0
Didn’t get car we booked
Pros: Nada
Cons: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.
review from
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4.4
Beware serious swindling!
Cons: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.
review from
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4.4
In this case ACE is the lowest car(d)
Pros: I got a car
Cons: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.
review from
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7.2
Easy to use, insurance was a surprise
Pros: Easy to use, close to the airport, very friendly staff
Cons: Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.
review from
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2.0
Insurance was over $500/week
Pros: Nothing
Cons: We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.
review from
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4.4
Pros: The service was good
Cons: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars
review from
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2.0
Bait and Switch!!!
Pros: Original pricing of $230 per week
Cons: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
review from
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2.0
Scam Alert!
Pros: Nothing
Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
review from
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6.8
Pros: Staff at MexRentals was very nice and helpful.
Cons: Need to know that Ace no longer has an office in Puerto Vallarta and MexRentals has taken over servicing their customers. To get you car you need to catch the MexRental van which is not at all obvious. Had to call them twice to get picked up.
review from
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7.2
Easy to use, insurance was a surprise
Pros: Easy to use, close to the airport, very friendly staff
Cons: Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.
review from
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2.0
They gave my rental away
Pros: Nothing
Cons: We did not get the rental because they gave it away without notice.
review from
-
2.0
Hidden costs - beware
Cons: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!
review from
-
2.4
No cars available when we arrived, even though we had reservation
Pros: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience
Cons: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard
review from
-
2.0
Didn’t get car we booked
Pros: Nada
Cons: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.
review from
-
4.4
Beware serious swindling!
Cons: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.
review from
-
4.4
In this case ACE is the lowest car(d)
Pros: I got a car
Cons: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.
review from
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2.0
Insurance was over $500/week
Pros: Nothing
Cons: We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.
review from
-
4.4
Pros: The service was good
Cons: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars
review from
-
2.0
Bait and Switch!!!
Pros: Original pricing of $230 per week
Cons: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
review from
-
2.0
Scam Alert!
Pros: Nothing
Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
review from
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Where can I find Ace hire cars in Puerto Vallarta?
Carretera a Tepic Km 7.5, Ace car rentals
Address
Carretera a Tepic Km 7.5Phone
+52 334 170 8243FAQs about hiring a car from Ace in Puerto Vallarta
How many car hire locations does Ace have in Puerto Vallarta?
Ace has 1 car hire location in Puerto Vallarta. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Ordaz Airport (PVR)?
Yes
Does Ace offer shuttle or airport pick-up services from Ordaz Airport (PVR)?
Yes