Pros: The car was comfortable
Cons: The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.
Cons: The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.
Cons: They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the US
Pros: Nothing. Impossible to deal with
Cons: Everything. Do not rent from ACE
Pros: Staff at MexRentals was very nice and helpful.
Cons: Need to know that Ace no longer has an office in Puerto Vallarta and MexRentals has taken over servicing their customers. To get you car you need to catch the MexRental van which is not at all obvious. Had to call them twice to get picked up.
They gave my rental away
Cons: We did not get the rental because they gave it away without notice.
Hidden costs - beware
Cons: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!
No cars available when we arrived, even though we had reservation
Pros: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience
Cons: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard
Didn’t get car we booked
Cons: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.
Beware serious swindling!
Cons: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.
In this case ACE is the lowest car(d)
Pros: I got a car
Cons: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.
Easy to use, insurance was a surprise
Pros: Easy to use, close to the airport, very friendly staff
Cons: Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Ace in Puerto Vallarta.
Ace has 1 car hire location in Puerto Vallarta. Take a look at our Ace hire location map to find the best car hires near you.