Book Enterprise car hires in Seattle

Pros: When I arrived at the desk I asked the first person I spoke with why I could not drop the car in Oak Harbor. Her response was "I don't know, maybe it's closed." Then when I gave her my debit card she said I couldn't pay with a debit card because I had a one way reservation. I thought she mean't my flight was one way, not the car rental. I was already upset about the answer to my Oak Harbor question and slapped my credit card on the counter. She refused to continue the reservation process with my because of my "attitude" and made me step aside. I was eventually taken care of by another person who honored my request to return the car to Oak Harbor (where I was going) instead of Burlington, 45 minutes away).

Cons: I had to travel because my daughter is in the hospital, my son-in-law is being deployed overseas by the Navy, and I am here to take care of my six year old grandson. Service personnel need social emotional training to recognize when customers nerves are frayed and cut them some slack. I had a perfectly legitimate question and the first person treated me rudely, setting up a bad situation.

Pros: The car was pleasant

Cons: Listening to your customers when they multiple times decline a particular coverage and make you feel uncomfortable by persisting. I understand it’s their job but I declined it 3 times and he kept saying “in case you get into an accident” is that implying something cause I’m female? Don’t understand why I was made to fee pressured. His name is Luke

Pros: N/A

Cons: Kayak booked Enterprise to the wrong location, and I had to re-book with Enterprise directly to the correct location at a higher rate.

Pros: Nothing! I called the downtown Seattle company after realizing that Kayak sent me here when I put in Seattle airport pick up.. I was told the best way to get to them was take the light rail to University district and then uber over to their office. Ok! So I took light rail which took about 50 minutes and then proceeded to get an uber which took another 40 minutes because none were available. When I finally arrived at the Enterprise office it was exactly 3:03. They close at 3:00. The young lady looked out the door at me standing there sobbing dragging a suitcase and turned off the lights and walked out the door. No comment....no concern......Nothing. I then spent another 30 minutes getting another uber and sitting on the curb crying. By the time I got where I needed to go I was over an hour late and missed seeing my son whom I have not seen in 2 years!

Cons: Just about everything. I called the downtown Seattle company after realizing that Kayak sent me here when I put in Seattle airport pick up.. I was told the best way to get to them was take the light rail to University district and then uber over to their office. Ok! So I took light rail which took about 50 minutes and then proceeded to get an uber which took another 40 minutes because none were available. When I finally arrived at the Enterprise office it was exactly 3:03. They close at 3:00. The young lady looked out the door at me standing there sobbing dragging a suitcase and turned off the lights and walked out the door. No comment....no concern......Nothing. I then spent another 30 minutes getting another uber and sitting on the curb crying. By the time I got where I needed to go I was over an hour late and missed seeing my son whom I have not seen in 2 years! If I go shopping on Kayak and say I want to pick up a car at the Seattle airport PLEASE don't send me shopping at a rental agency that is miles away from the airport without placing that information clearly at the top.

Pros: So much confusion picking the reserved car that we had to end up taking Uber to multiple locations to figure out that we can’t get a 7 seater SUV.

Cons: Correct availability info and not allowing us to book pickup at times when the store is closed.

Cons: We got to the rental car counter and they said they were out of cars.