Car rental at Seattle/Tacoma Intl Airport

Pros: One of the staff members we encountered was very helpful

Cons: We were charged for road-side assistance which we did not ask for. My guess is that the desk attendants are paid commission for the extras they sell. We didn't notice the extra charge on the bill until after we picked up the car. We tried calling customer service but were put on hold for so long we decided to make an extra trip to the airport to get our bill sorted out. The second lady was helpful, apologized for the inconvenience of having to return and, for compensation of our troubles, wrote a note on our bill that we could return the car without filling it with gas. When we returned the car, we showed the attendant the note regarding the gas compensation but, after returning home, we found we had been charged for gas. We then had to call back to FOX, were put on hold for over 20 minutes and, after 29 minutes, we were told our card would be reimbursed. I hope so. All in all, I can't recommend FOX rental cars. The car we rented worked great for the two weeks we had it, but the unpleasant experiences at the beginning and ending of our trip was very frustrating.

Pros: I liked the car I was given. It was a smooth ride.

Cons: The customer service I have received from this company has been the worst I have ever received from any company ever. I have been charged Over $500 for a $265 rental. I never receive my security deposit back. I called 5+ times to get an issue resolved months before my car pickup. I never received help. I was called a “liar” by one of the representatives. Representatives contradicted one another. All in all, it was a horrible experience.

Pros: Price and car functioned adequately

Cons: Long wait during pick up, cars were not ready in advance, sales rep was to aggressive in selling additional features.

Pros: Staff was great. Car wasn’t ready when I arrived from very long flight. My card was charged over $400!!

Cons: Car ready when arrived. Refunded some of these charges. That’s crazy! Contacting bank now to dispute.

Pros: Didn't even get it

Cons: Knowing that has to be credit card and total price then guessing with taxes

Pros: I didn't like anything

Cons: we rented an intermedium SUV and they gave us an compact one because they didn't have an intermedium. they charged extra to upgrade to a standard and they gave us a fully dirty car that had even an used mask inside the car. Can you imagine receive a very dirty car with an used mask in this pandemic? I will never rent a can on Fox again. Fox - Seattle - international airport.