Car rental at Seattle/Tacoma Intl Airport

Cons: They didn’t have the vehicle we were supposed to get and the sales lady was trying to up sell us everything she could. It took forever to get our vehicle-two groups got there’s in the time it took us to get ours.

Pros: Staff at counter was friendly, efficient and helpful. Got thru line of waiting customers in short period of time.

Cons: Did not like the fact that I got a car with over 67,000 miles and with a fair share of cosmetic damage!

Cons: Dishonest about price. Slow pick-up process as they try to up-sell you on unecessary items using half-truths and scare tactics.

Pros: Drop off fairly easy... except for the surprise bill at the end. Of course, customers are rushing to catch a plane, so there isn't time to debate with them on the almost $300 increase in cost.

Cons: Double talk at pick-up, harassed about upgrades, long, painful check-in process, etc. - then charged for an upgrade even though I didn't ask for one. I had an online booking showing ~$600 rental cost. Fox doesn't show the airport fees, taxes, etc. The final bill at pick-up was almost $900. While the standard rental car companies appear to be slightly more expensive upfront, they are not dishonest, show transparency, and are speedy and efficient. I promise to never rent from Fox again. Period.

Pros: Hybrid car

Cons: Car was beat up. Had clearly been in a couple of fender benders, and the whole left side of car was covered in yellow paint (presumably from someone hitting a pole). Staff didn’t seem to care about the quality of car they were sending out

Cons: At 60,000 miles on the vehicle —- it was well worn with many scratches and blemishes!

Pros: Staff never responded to my email

Cons: I could have seen a warning when ready to confirm reservation before not after confirmation

Cons: Not charging me a full tank of gas. They did not call it prepay for the entire tank when I picked it up. All the counter person did was try to sell me on everything possible instead of making sure we had a good understanding of what she was charging for and that we would return. I will never rent from fox again or recommend them to anyone. I hope they enjoy the $50 cuz they can go duck themselves...

Pros: Pickup was a non-event. We arrived in Seattle at midnight. Fox did not have the mini-van that I had already paid for weeks ago. This was a big deal as my wife and I have four children and were traveling 4 hours to the coast for my grandmother's funeral. They offered me two 5-passenger SUVs as a substitute, which I found very frustrating because I was tired, had a long drive in front of me, and I had paid for the vehicle to ensure there would be no hiccups as this was an important trip for my family. After repeated rejections of the 2 SUVs the manager did provide an "off sell" option which I agreed to. I will say I was concerned about reimbursement for this option as the vehicle cost twice as much, but Fox paid it promptly and accurately. We had no more problems and in the end Fox's efforts went a long way in making it right in my book, but still, it shouldn't have been a problem as I paid far in advance.

Cons: Honor the original purchase and have the type a vehicle paid for present and ready for delivery.

Pros: Drop off was excellent. Pick up stunk! I didn't get the car I ordered and paid $100 extra for a car I didn't want.

Cons: Get me the car I ordered! If you have to put me in another car, note charge me a higher price.

Cons: Staff consistently tried to upsell after being told no.

Cons: I had requested a small compact car. I was offered an eight passenger minivan, or I could have waited two plus hours for a car in the size that ordered.

Pros: The ease of booking online with Kayak was good

Cons: We have booked a Minivan for our kids Spring break trip in Dec 2020 for April 2021 and still can't get into a Minivan. Response from Fox Rental is a lame excuse of "we don't have any minivans in the lot". Very disappointed :(

Pros: Price gauged - $150 additional charges above what was quoted. Had to wait on hold for an hour to have the final bill adjusted back to what we were quoted.

Cons: Honestly you are emailing the wrong person. I contacted fox and Priceline and the issue still has not been fixed

Pros: Nice car

Cons: Additional charge during pick up by almost 50% more