8.0
Picking up and dropping off was incredibly easy. Everyone we interacted with was helpful and professional as well. The only issue we ran into was the Carplay in our car kept going in and out all week while we had our rental, which was pretty frustrating.Reviewed 2 Oct 2022
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10.0
So easy!! So streamlined. 100% will use them againReviewed 8 Sep 2022
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10.0
Friendly/Bilingual and very helpful staff!Reviewed 25 Jul 2022
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10.0
COMPANY AGENT DURING PICKUP PROCESS WAS EXCELLANT IN ORIENTATION AND PICKUP PROCESS.Reviewed 9 Jun 2022
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7.9
Good: When our flight time was moved up unexpectedly, National was flexible in allowing us to return the car at another location. We appreciated this so much! Bad: Pick up was tedious as the location we originally rented from was small and seemingly understaffed. One guy had to take care of everyone in line - it took well over an hour.Reviewed 23 Aug 2021
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8.8
Rental went very smoothlyPros:Easy pick up in Seattle Downtown, car was available and ready for me when I arrived. Car was in proper condition with full tank of gas. Price paid was price quoted online.Cons:Rental was one of the lowest I could find, but still was over $100/day for 2 days.Reviewed 11 Jul 2018
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9.6
Pros:We were given a free upgrade at the initiation of the agent.Cons:It was a little confusing to get to the garage where the cars were located.Reviewed 30 Jun 2018
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8.8
Cons:The procedure is very easy and staff who helped me is very friendly. And I drop the car off after hour with no staff on site, it’s very convenient.Reviewed 20 Dec 2017
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10.0
Pros:Rep gave an upgrade while picking up vehicle.Cons:Off site dropoff for airport but that is not the fault of National.Reviewed 3 Aug 2017
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10.0
Pros:All of the staff seemed to enjoy working there and were very thoughtful of the needs of the customers, pointing out where I could find a bathroom and a good place to wait for my ride.Reviewed 17 Jul 2016
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6.8
Pros:The car was excellent but not at the airport where I expected it to be. I had to pay for a cab ($40) to get downtown and get stuck in horrible Seattle traffic leaving the rental center. The people at National were great and helpful but the entire experience should have been betterReviewed 25 Dec 2015
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