Guest reviews
Overall rating
8.5
Excellent
Based on 488 reviews
Cleanliness
8.5
Comfort
8.6
Pick-up/Drop-off
8.4
Value for money
8.4
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveller rating
91
21
8
5
21
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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4.4
Pros: The employee at the front desk was not friendly. He did not even mention that the vehicle had a few dents and scratches until we brought it to his attention. Usually, the employee comes with us to verify the vehicle but he did not do it. So we had to do it and come back inside and wait in line again to inform him and he said he already knew. Very unfriendly service and unprofessional. We were recommended by family and friends to rent a vehicle with Enterprise but it was the first time and last time.
Cons: The customer service. Be polite and cordial. Not dismissive. Especially, you do not know who you are serving.
review from
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2.0
Cons: I didnt even get the car i had reserved...
review from
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5.6
Cons: Poor customer service. Manager overseeing customer service has left.
review from
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10.0
Pros: Staff was courteous. I had picked the cheaper "We choose" option, getting my anything above an economical class car. The employee asked me about my plans and when I mentioned camping and hiking far in Charlevoix, he offered an SUV they had on the lot. It was definitely more than what I expected and it made a difference in our trip.
Cons: No option to return the vehicle on Sundays, as they're closed, so I had to rent the car for an extra day to drop it off on Monday morning.
review from
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2.0
Pros: The rental place on lemans st leonard montreal phone me 2 hours before my pick up car and they cancel reason not enough car for there customer Enterprise are relly cheap company
Cons: Yes Kayak remove that company from you r inventory
review from
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2.0
Pros: Drop off was easy nobody was office more then half hour i drop the key on top counter and left
Cons: Cae was dirty even insight was not sanityse gas was less then half full , enterprise last time never again even if they offer free day or upgrade not recomand at all better take the bus or subway and go somewhere else for the price you can get lot better .......
review from
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10.0
Pros: Very easy and smooth pick up and drop off, car rode smoothly. They gave me a discount for next rental because the air in one tire was low and I had to fill it. :)
Cons: Having the air in tires all filled up.
review from
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6.4
Pros: When we returned the car, the agent was very helpful in addressing our problems, and she reduced the price somewhat to compensate for our frustrations.
Cons: Due to construction barriers and lack of signs, the rental return location was IMPOSSIBLE to find. We finally had to stop and ask directions at another hotel (not the hotel in which the rental office was located). The person at that hotel said that a lot of people ask for directions, i.e., have the same problem that we had.
review from
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6.8
Pros: Everything was just okay, nothing of note.
Cons: The cleanliness of the interior of the vehicle, as numerous stains were evident on the back seat and floor. I emailed photos to the Montreal office as soon as I saw them, but the stains shouldn't have been there at all. And a quick lesson on how to change the infotainment system to English from French would have been helpful.
review from
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8.8
Pros: Jetta was very nice. Staff helpful arranging transfer of location from in-town to airport.
Cons: No receipt at pickup and none in my in-box the following morning. Would have liked a receipt at turn-in. I would have appreciated directions around massive construction project. 30 seconds with a map would have been helpful rather than just handing me a map
review from
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2.0
Cons: Didn’t take it they close and I was it able to take the car!!!!!!! But my question how the system allow me to book at 6 and I arrive 6pm and nobody isthere
review from
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8.8
Pros: Easy pickup and drop off
Cons: Only one choice of vehicle for Luxury, the other was a Mustang (not a luxury vehicle)
review from
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Where can I find Enterprise hire cars in Montreal?
Top tips for renting a car from Enterprise in Montreal
- Intermediate car hires from Enterprise in Montreal are around 52% cheaper than other car types, on average