Montreal Car Hire

Robery

Pros: Booked for 107 USD finished paying 260 USD ROBERY!

Cons: Extreme over charged, not to do again

Cons: Canceled my rental because I was an hour or two late. Never called me to cancel the rental, even though my contact number was present. Completely dissatisfied

Pros: Got a good price. The Enterprise employee was friendly and helpful. Locked the keys in the car, and Montreal Est employee arranged for CAA in Ottawa.

Cons: Car had many dings. Brakes squeaked on the highway, and we tried to get a replacement from other Enterprise locations as we were out of town, but they just kept passing the buck. We almost did not get a car cos of overbooking due to internet reservations. Location was 10 mins away from that listed on the reservation. Felt a bit dicey, as this Enterprise was located in a collision centre.

dreadful position to put an employee in

Pros: staff member doing his best unsupported in very difficult circumstance, and maintaining a pleasant friendly attitude in the most trying of circumstances. I would have resigned on the spot with such poor company support.

Cons: 1. address for pickup premises wrong on email - needed to take second bus after multiple phone calls to locate new address. apparently recurring problem 2, office was staffed by one employee only on his third day in post. he had received inadequate training on company systems and did not know how to book out cars, had no on-site support to call on for help, an impossible workload (including cleaning cars with inadequate equipment himself while also dealing with angry customers waiting for vehicles) 3. office was shared by a car company with noisy bickering children of employees sharing the office computers and eating pizza. working space was very unprofessional 4. car was filthy from previous user, third full of fuel, and one hour late arriving 5. montreal office was unable to process an extension to the contract necessitating multiple phone calls including to helpllines in UK and US and emails to a manager with very unsatisfactory communication 6. enterprise app, phone helplines and online absolutely useless to get a change in contract processed. very helpful staff on phone, but IT and phone systems are frustrating and hopelessly inadequate