Guest reviews
Overall rating
8.1
Excellent
Based on 60 reviews
Cleanliness
8.3
Comfort
8.4
Pick-up/Drop-off
7.8
Value for money
8.1
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveller rating
14
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2
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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5.6
Cons: Car wasn't ready for pick up on time
review from
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9.6
Pros: Staff was excellent, from a free upgrade to calling me when I left my coat in the car!
Cons: After-hours drop off would have been helpful.
review from
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7.2
Cons: The reservation of a small car was confirmed online even though at the location there were only pick-up trucks. So I had to take one, and it's very cumbersome with terrible mileage. I wish the online booking worked more accurately with what is really available at a specific location.
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10.0
Pros: Rate, convenient, new car. All good!
review from
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5.2
Cons: Attendre 30 minutes pour avoir son véhicule. Personnel pas disponible auprès du client.
review from
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10.0
Great Experience
Pros: Excellent car and service.
review from
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2.0
Quote inaccurate, I was expected to be charge $144.57 but charged $930
Cons: I made a reservation with Kayak using CarRental.com and the quote (#24096439US3) was inaccurate. The expexted charge price was $144.57 but once at Budget office, the price was much higher then expected, up to $930. The quote was unclear and undetailed and I realize that was just a scam. The result was that I lost time and money, so unprofessional! Do not use CarRental.com!!!!!
review from
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7.2
Pros: Car drove from Quebec to Montreal with no problem. Comfortable and quiet.
Cons: It was a very stressful experience returning the car. It was downtown Montreal (Place Desjardins--Blvd Rene Levesque/Jeanne Mance) and one street was blocked off for a festival. Our GPS also kept trying to take us on the opposite side of the rental office. The office was closed, so we just gave it a shot to call a hotel nearby, the Hyatt Regency. Luckily the man on the phone gave us a clear route down St. Urbain (one way street) to find the office (a small sign outside a parking garage). So call that hotel if you get lost! The office was down in the parking garage. There was no sign of where to put the car, except a space with a bunch of cars with a rope across it. We decided to just unhook the rope and park it there. It also took us awhile to find the key drop (a inconspicuous pipe with a lid over it). A sign with an indication "key drop" would be helpful.
review from
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9.6
Excellent
Pros: I've done over a dozen car rentals in my life and without a doubt, this was the easiest and fastest I've ever had. No upselling, or trying to get my to pay for an upgrade when my reservation was out, I was driving within 3 minutes of walking into the place. They let me switch return locations by phone no hassles at all.
review from
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2.0
No employees at the drop-off
Pros: Convenient location, I guess.
Cons: The drop-off location was in the bottom level of a garage under a hotel. There was a door requiring a code, which I was not given, so I had to park on the street and go up to the hotel desk, who eventually sent a porter down to open the door for me. Once I got inside I found a budget office on the bottom level with the door open, but no employees anywhere to be found. After waiting for 15 minutes and not seeing anyone I decided to just leave my receipt and the keys in the car. I had not filled the gas tank and was hoping to ask the employee what the charge would be so I could judge if I wanted to take the car back out and find a gas station before handing the keys over or if it wasn't worth it, but obviously was unable to do that. Upon seeing my adjusted bill yesterday, I see that they charged me $122 for what could only have been at most 8 gallons of gas.
review from
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4.0
Pros: SUV ok and drop off fine
Cons: I reserved and SUV 2 months ago and they had NO vehicles there of ANY type and told me I would have to wait 2 hrs.! This was unacceptable and I told a manager who helped so I only had to wait 45min but still unacceptable.
review from
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9.2
Cons: drop off location had to be changed (too far). Drop off at main train station is ok but no dedicated Budget parking spot.
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Where can I find Budget hire cars in Montreal?
Top tips for renting a car from Budget in Montreal
- Intermediate car hires from Budget in Montreal are around 52% cheaper than other car types, on average