Guest reviews
Overall rating
7.7
Good
Based on 338 reviews
Cleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
7.5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
44
22
29
13
16
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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6.0
Pros: We wait 2 hours and 40 minutes to pick-up because there were not cars available. We lost one of the stop we had planned.
Cons: Respect the pickup time. Almost 3 hours waiting is unacceptable
review from
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10.0
Pros: I liked the good service at the 5885 Decarie location , especially from Sugi, working there.
review from
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6.0
Pros: The drop off was nice and quick
Cons: The car looked to be in shambles, with three different hubcaps. The form said there was no damage to the car, but the paint was chipped, there was a dent, and the front bumper was loose. During the rental period, the tire management system complained about empty tires.
review from
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5.2
Pros: Nothing
Cons: The staff was unhelpful. There was an issue on their end, saying that there was no approval number from my credit card. Had to call my credit card company a few times to get it sorted out but the issue was on Hertz end. I think the guy was trying to charge me twice. Never explained or said sorry.
review from
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3.6
Cons: The staff at Hertz were entirely unhelpful and rude
review from
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6.4
Pros: Pick up and drop off was good
Cons: Phone commhnication
review from
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8.0
Pros: Good staff at the pickup
Cons: The parking was full when I came to drop the car off... Was very complicated to find a parking spot (the Hertz location was closed)
review from
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10.0
Pros: Flexible and friendly administration at this location
review from
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8.4
Pros: Staff helpful and friendly, drop off easy
Cons: Trying to reach customer service before and after to ask questions was very difficult. If we had been able to ask in advance where exactly we were to go at the airport it would have made the pick up much easier. Website not helpful either
review from
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3.2
Cons: We were completely lied to about the price that was advertised, our fees were raised twice for being a young driver instead of once. We have used many different car rental companies and have never had an issue. This was by far the worst rental experience we have ever had.
review from
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8.4
Pros: Generally the staff was great, professional and really passionate, the drop off was easy. The car was clean.
Cons: Leak of possibilities (like paying cash when drop off) and clear clarifications during ordering (like no service during drop off because of the holiday)
review from
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8.4
Pros: Person who checked out the car was simply not interested in saying even a word. I'd hope you'd tell me what amount'd be charged to my credit card before it's charged and also where the lifts are and how to get out to the HWY due to all the construction on the streets.
Cons: Please hire people who can at least pretend they like their job
review from
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Where can I find Hertz hire cars in Montreal?
Top tips for renting a car from Hertz in Montreal
- Intermediate car hires from Hertz in Montreal are around 52% cheaper than other car types, on average