10.0
The entire process went smoothly. After booking, there was an external partner which provided insurance, and the emails were separate from Kayak. We use passenger vans several times a year, and this was by far the best price, not to mention the vans were brand new! Enterprise staff was very personable and professional.Reviewed 16 Feb 2026
review from![kayak]()
2.0
TerribleReviewed 29 Dec 2024
review from![kayak]()
10.0
ExcellentReviewed 13 Dec 2024
review from![kayak]()
10.0
Fast., easy, and vehicle was excellent!Reviewed 6 Dec 2024
review from![kayak]()
2.0
Kayak did a very bad job by sayin all costs were inclusing bit they were not.Reviewed 21 Oct 2024
review from![kayak]()
6.0
Car s.elled like smoke, burn holes in seat, damage to car exterior documented.Reviewed 21 Oct 2024
review from![kayak]()
2.0
When our flight finally arrived in Las Vegas and we were able to get our luggage, we made our way to the Enterprise pick up location, ONLY TO FIND THAT THE LOCATION WAS CLOSED. We had to scramble, make another reservation with Enterprise, settle for a lesser car (but it was still nice) and then pay a taxi to shuttle us, with luggage, to a different Enterprise Car Rental location. Needless to say, I need Kayak to reimburse me for the reservation because a participating vendor of Kayak never communicated with us that there location closes by noon on Saturday in a city that doesn’t begin to come alive until noon ore 1:00. Please confirm as soon as the refund has processed.Reviewed 13 Oct 2024
review from![kayak]()
10.0
All employees were great, Daleigh and Matasha helped us specificallyReviewed 24 Sept 2024
review from![kayak]()
8.0
Overall good. However, we found the previous renter’s cell phone in the Qi console charger the day after we picked up the car (which was Sept. 8). This discovery required us making a special trip back to the Enterprise rental counter (at Las Vegas) on Sept. 9 where we waited in line and turned in the phone (that belonged to a “Chris”) before we could leave town and start our trip. We first called Enterprise and explained what happened but we received no help or guidance. Also we found an empty Red Bull aluminum can under the front passenger seat and an old credit card receipt under the driver’s seat. We hope that Enterprise was able to get the cell phone back to Chris (who we were able to talk to and explain to him that we were turning in his phone to the LV customer service desk).Reviewed 19 Sept 2024
review from![kayak]()
2.0
The gas gauge in the car didn’t read correctly leaving me stranded in the middle of nowhere.Reviewed 6 Jun 2024
review from![kayak]()
2.0
Truck was ordered a week ahead. No call no email no communication at all to let us know that it would not be available when we arrived to pick it up. So when we arrived to pick it up at that time, they told us that it was broken and not available. Staff truly didn’t care. After an hour and a half wait we were offered a compact SUV at same price as premium premium truck. No suggestion or offer to reduce price to appropriate price. We walked. Staff truly did not care.Reviewed 3 Jun 2024
review from![kayak]()
6.0
Overall, it was fine. My only complaint was that I paid for them to fill up the tank upon return. I was led to believe they would fill to the point of fullness and only charge me for that. We got so close to empty that I went ahead and filled up to that point, and then got charged for it anyway. The tank was only HALF full when we picked up the car. So, by the end of the day we were hovering on fumes. That's why I went ahead and filled it back up to half, thinking that I wouldn't then have to pay any gas fees. I think it's ridiculous to be given a car with a tank that is only half full, and then be told that I should return the car with an empty tank and then they would charge me to fill it back up to the half way mark. Isn't that taking quite a chance, to simply HOPE that you don't run out of gas on the interstate one mile away from the rental? Every rental should always have a mostly full tank - or else you should only be charged for the actual gas they have to pump in at the end of your trip. It's insane that I should just hope and pray I don't run out of gas in order to avoid paying for gas that is literally already in the car when I return it.Reviewed 31 May 2024
review from![kayak]()
