Guest reviews
Overall rating
7.0
Good
Based on 893 reviews
Overall
6.8
Cleanliness
7.3
Comfort
7.2
Pickup/dropoff
6.6
Value for money
7.0
Skip to main content
Pros
"Car was nice and clean."
"But overall a good experience"
"nice clean car, helpful personel."
Cons
"Worst customer service experience EVER."
"Could not pick the car."
"Didn't have a credit card."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
car i reserved
great value
car available
great price
return the car
great experience
friendly staff
-
6.8
Pros: Lot of car options to pick from. Car was clean & easy pick-up and drop.
Cons: Counter personnel was rude. Did not want to look at the Collision Insurance i got thru Kayak which she said is not what they would recommend & was thrashing the online bookings. Kind of scared me saying the insurance i got was a waste.
review from
-
10.0
Pros: Vehicle was ready when I arrived. Great value! Staff was friendly and helpful.
review from
-
10.0
I was well aware of the bad reviews, but had a great experience.
Pros: Pickup was a breeze. Lines were non-existent in the morning while I was there. Employees were courteous and professional. They wanted me to select upgrades and insurance but were not pushy by any means. I had several options when it came to compact vehicles and my car was practically brand new. The price was unbeatable.
Cons: I had no problems during pickup.
review from
-
9.2
Helpful Staff
Pros: Agent went out of her way to make sure I had a car when others were being turned away
Cons: They seemed to be overbooked, and I would have been seriously inconvenienced if there hadn't been any car availability despite my having reserved days ahead.
review from
-
4.4
Cons: Misleading salesman fraudulently claiming no insurance on the car and extracting insurance premiums that were exhorbitant. Will never use again and will publicise to many friends and contacts..
review from
-
4.4
The worst car rental experience.
Cons: When I called them from the airport, the receptionist told me that there was no cars available, and they called all the reservations two days before. When I said that no one called me, she said that the third party rental company thru which I rented my car at Dollar, did not give Dollar my phone #. Which is the BS, because if this is the case, they could at least ask for my phone #. 5 minutes later they called me back and said that the car is available, but they could not pick us up at the airport and we need to get a taxi. When we came there with Uber, the Dollar cab driver was around and told us he could pick us up. Very strange experience. We never saw anything like this before.
review from
-
8.0
Ok for last minute...
Pros: Good price for medium sized Nissan @ $58/day + taxes. Booked just a day before.
Cons: Nothing really... took 15min to get checked back in. Lots of cars coming in at once and web was down, but they were helpful in 105d Vegas heat.
review from
-
8.4
Not so clean, pushy rental agent, but convenient and well priced.
Pros: The pricing was great on our van rental. It was easy to take the shuttle from baggage claim to the car rental area.
Cons: The agent was pushy and even a bit sarcastic when we refused their extra insurance. There were an empty water bottle, pistachio shells, and a candy wrapper in the vehicle when we picked it up. That was kind of gross.
review from
-
8.0
Great service
Pros: Clean car and friendly staff
review from
-
2.0
Horrible
Pros: Nothing!!!
Cons: I had booked a pickup for 5:00 I arrived 5 till 5. The complete staff was inside but they said they are closing. I said I had an appointment for 5 they said they close at 5 and I should have scheduled it sooner. I said I dint know you closed at 5 and that you should not accept appointments for your closing time if you will not honor them. They said I should not have booked thew kayak or hotwire. They I should have booked with them direct. They pushed me out and left me stranded! I called thir customer support and spent 2 hours on the phone. They said I need to handle it with the local store even though they where gone. I had to get a cab to the airport to rent a car there and pay much more in taxes and fees. I am so furious that they would not honor thir agreement and treated me so rudely! If they dint like kayak and hotwire they should not do do business with them. If they dont want appointments after 430 then dont schedule them. But they should not take it out on the customer and leave people stranded becuse they hate thir job.
review from
-
5.6
LONg wait
Cons: Waited over 1.5 hours to pick up the car in vegas. The place only had two people on staff. The car inside was clean but outside was very dirty
review from
-
6.4
Rip off
Cons: We had reserved a car in advance for a certain price ,but the clerk managed to almost triple the price of the rental ,very frustrating and disappointing to say thay they least!
review from
-
10.0
Pros: Vehicle was ready when I arrived. Great value! Staff was friendly and helpful.
review from
-
10.0
I was well aware of the bad reviews, but had a great experience.
Pros: Pickup was a breeze. Lines were non-existent in the morning while I was there. Employees were courteous and professional. They wanted me to select upgrades and insurance but were not pushy by any means. I had several options when it came to compact vehicles and my car was practically brand new. The price was unbeatable.
Cons: I had no problems during pickup.
review from
-
9.2
Helpful Staff
Pros: Agent went out of her way to make sure I had a car when others were being turned away
Cons: They seemed to be overbooked, and I would have been seriously inconvenienced if there hadn't been any car availability despite my having reserved days ahead.
review from
-
6.8
Pros: Lot of car options to pick from. Car was clean & easy pick-up and drop.
Cons: Counter personnel was rude. Did not want to look at the Collision Insurance i got thru Kayak which she said is not what they would recommend & was thrashing the online bookings. Kind of scared me saying the insurance i got was a waste.
review from
-
8.0
Ok for last minute...
Pros: Good price for medium sized Nissan @ $58/day + taxes. Booked just a day before.
Cons: Nothing really... took 15min to get checked back in. Lots of cars coming in at once and web was down, but they were helpful in 105d Vegas heat.
review from
-
8.4
Not so clean, pushy rental agent, but convenient and well priced.
Pros: The pricing was great on our van rental. It was easy to take the shuttle from baggage claim to the car rental area.
Cons: The agent was pushy and even a bit sarcastic when we refused their extra insurance. There were an empty water bottle, pistachio shells, and a candy wrapper in the vehicle when we picked it up. That was kind of gross.
review from
-
8.0
Great service
Pros: Clean car and friendly staff
review from
-
4.4
Cons: Misleading salesman fraudulently claiming no insurance on the car and extracting insurance premiums that were exhorbitant. Will never use again and will publicise to many friends and contacts..
review from
-
4.4
The worst car rental experience.
Cons: When I called them from the airport, the receptionist told me that there was no cars available, and they called all the reservations two days before. When I said that no one called me, she said that the third party rental company thru which I rented my car at Dollar, did not give Dollar my phone #. Which is the BS, because if this is the case, they could at least ask for my phone #. 5 minutes later they called me back and said that the car is available, but they could not pick us up at the airport and we need to get a taxi. When we came there with Uber, the Dollar cab driver was around and told us he could pick us up. Very strange experience. We never saw anything like this before.
review from
-
2.0
Horrible
Pros: Nothing!!!
Cons: I had booked a pickup for 5:00 I arrived 5 till 5. The complete staff was inside but they said they are closing. I said I had an appointment for 5 they said they close at 5 and I should have scheduled it sooner. I said I dint know you closed at 5 and that you should not accept appointments for your closing time if you will not honor them. They said I should not have booked thew kayak or hotwire. They I should have booked with them direct. They pushed me out and left me stranded! I called thir customer support and spent 2 hours on the phone. They said I need to handle it with the local store even though they where gone. I had to get a cab to the airport to rent a car there and pay much more in taxes and fees. I am so furious that they would not honor thir agreement and treated me so rudely! If they dint like kayak and hotwire they should not do do business with them. If they dont want appointments after 430 then dont schedule them. But they should not take it out on the customer and leave people stranded becuse they hate thir job.
review from
-
5.6
LONg wait
Cons: Waited over 1.5 hours to pick up the car in vegas. The place only had two people on staff. The car inside was clean but outside was very dirty
review from
-
6.4
Rip off
Cons: We had reserved a car in advance for a certain price ,but the clerk managed to almost triple the price of the rental ,very frustrating and disappointing to say thay they least!
review from
Other suppliers in Las Vegas scored
- 5.2/10 Ace car hires in Las Vegas
- 4.7/10 National car hires in Las Vegas
- 6.5/10 Budget car hires in Las Vegas
- 7.0/10 Hertz car hires in Las Vegas
- 7.5/10 Airport Van car hires in Las Vegas
- 5.6/10 Fox car hires in Las Vegas
- 7.5/10 Thrifty car hires in Las Vegas
- 8.7/10 Alamo car hires in Las Vegas
- 8.5/10 Enterprise car hires in Las Vegas
- 6.8/10 Europcar car hires in Las Vegas
- 5.9/10 NU Car car hires in Las Vegas
Where can I find Dollar hire cars in Las Vegas?
7135 Gilespie Street, Dollar car hire
