Guest reviews
Overall rating
7.3
Good
Based on 4,426 reviews
Cleanliness
7.4
Comfort
7.3
Pickup/dropoff
6.4
Value for money
6.8
Skip to main content
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
2.0
Pros: I was manipulated with the car pick up. It was not at the airport, but 25 minutes away. Thus, I had to rideshare to pick the car up and return it. It looks like I’m currently being charged $20 for some unknown reason without the charges being explained. No bill or just vacation for it.
Cons: The car that I received was worn down and had significant small damage on it already. When I returned the car, it being a holiday, they were closed and I just had to drop things off. Thankfully a hotel representative provided me guidance. This process sucked.
review from
-
10.0
Pros: Easy to pick p, Hertz is right inside and also easy to drop the car off. Car was clean
review from
-
4.0
Pros: Fast check out.
Cons: The car was extremely dirty, dusty, had a lot of bugs and bird dropping, and scratches all over the exterior of the car. Mileage was over 29,700 miles. Car was very old and did not run very good. I don’t think it could be driven out of town. Inside was also very dusty and dirty too. Disappointed.
review from
-
3.2
Pros: I've rented at this location several times. The staff is always very helpful, the place is comfortable to wait in (which is unavoidable) and the cars are usually just fine.
Cons: I've waited an extraordinary amount of time or cancel my reservation, now, 3X. The system allows, for example, a 5PM pickup, but close at 5PM! Not physically possible! Their system automatically shuts down at 5 and the staff is locked out. Also, they had no cars, despite a long-standing reservation.
review from
-
4.4
Cons: During pickup I advised the rep there would be another driver. Nothing was communicated to me during check in there would be an additional charge for the second driver. It amounted to an additional $150 I needed to pay. We were told the only solution was to cancel the current reservation.
review from
-
10.0
Pros: Car was ready when we picked it up Took 5 minutes to return it at LAX (at 4h00AM)
Cons: When picking up the car at LAS (Las Vegas), it took more than 30 minutes to get to the counter Lots of people, low employees available
review from
-
7.2
Cons: I ordered a Grand Cherokee or equivalent. They did not have a Grand Cherokee. The offered GMC or Chevy. Luggage storage was inefficient. I was then compelled to rent a Ford Explorer which had adequate storage but was charged additional $200.
review from
-
2.8
Cons: when you put in pickup at airport, let people know REALLY know location you are offering is 20 miles away. I don't know if this is a HErtz issue or affiliated travel websites issue
review from
-
10.0
Pros: Very friendly staff in and out in five minutes from the counter to pick up the car...
review from
-
10.0
Pros: The staff was friendly and efficient.
Cons: The car I ordered was not available.
review from
-
4.0
Pros: The drop off was easy, and the agent was very friendly and accommodating.
Cons: Everything. The agent, the fact that there was an additional charge for a spouse to drive. That was not clear in advance. Our car was chosen for us and we were sent out to get it. Normally, a renter has a few choices of vehicles. The car was also dirty.
review from
-
5.2
Pros: Nothing
Cons: The drop off. I've had to deal with a ton of hassle because Hertz was not prepared to accept my vehicle and they're trying to charge me more for the rental.
review from
-
10.0
Pros: Easy to pick p, Hertz is right inside and also easy to drop the car off. Car was clean
review from
-
10.0
Pros: Car was ready when we picked it up Took 5 minutes to return it at LAX (at 4h00AM)
Cons: When picking up the car at LAS (Las Vegas), it took more than 30 minutes to get to the counter Lots of people, low employees available
review from
-
10.0
Pros: Very friendly staff in and out in five minutes from the counter to pick up the car...
review from
-
10.0
Pros: The staff was friendly and efficient.
Cons: The car I ordered was not available.
review from
-
2.0
Pros: I was manipulated with the car pick up. It was not at the airport, but 25 minutes away. Thus, I had to rideshare to pick the car up and return it. It looks like I’m currently being charged $20 for some unknown reason without the charges being explained. No bill or just vacation for it.
Cons: The car that I received was worn down and had significant small damage on it already. When I returned the car, it being a holiday, they were closed and I just had to drop things off. Thankfully a hotel representative provided me guidance. This process sucked.
review from
-
4.0
Pros: Fast check out.
Cons: The car was extremely dirty, dusty, had a lot of bugs and bird dropping, and scratches all over the exterior of the car. Mileage was over 29,700 miles. Car was very old and did not run very good. I don’t think it could be driven out of town. Inside was also very dusty and dirty too. Disappointed.
review from
-
3.2
Pros: I've rented at this location several times. The staff is always very helpful, the place is comfortable to wait in (which is unavoidable) and the cars are usually just fine.
Cons: I've waited an extraordinary amount of time or cancel my reservation, now, 3X. The system allows, for example, a 5PM pickup, but close at 5PM! Not physically possible! Their system automatically shuts down at 5 and the staff is locked out. Also, they had no cars, despite a long-standing reservation.
review from
-
4.4
Cons: During pickup I advised the rep there would be another driver. Nothing was communicated to me during check in there would be an additional charge for the second driver. It amounted to an additional $150 I needed to pay. We were told the only solution was to cancel the current reservation.
review from
-
2.8
Cons: when you put in pickup at airport, let people know REALLY know location you are offering is 20 miles away. I don't know if this is a HErtz issue or affiliated travel websites issue
review from
-
4.0
Pros: The drop off was easy, and the agent was very friendly and accommodating.
Cons: Everything. The agent, the fact that there was an additional charge for a spouse to drive. That was not clear in advance. Our car was chosen for us and we were sent out to get it. Normally, a renter has a few choices of vehicles. The car was also dirty.
review from
-
5.2
Pros: Nothing
Cons: The drop off. I've had to deal with a ton of hassle because Hertz was not prepared to accept my vehicle and they're trying to charge me more for the rental.
review from
Other suppliers in Las Vegas scored
- 8.0/10 Avis car hires in Las Vegas
- 5.2/10 Ace car hires in Las Vegas
- 4.7/10 National car hires in Las Vegas
- 6.7/10 Payless car hires in Las Vegas
- 6.5/10 Budget car hires in Las Vegas
- 7.1/10 Advantage car hires in Las Vegas
- 7.7/10 Airport Van car hires in Las Vegas
- 5.8/10 Fox car hires in Las Vegas
- 7.6/10 Thrifty car hires in Las Vegas
- 8.7/10 Alamo car hires in Las Vegas
- 8.5/10 Enterprise car hires in Las Vegas
- 8.0/10 Sixt car hires in Las Vegas
- 6.8/10 E-Z Rent-A-Car car hires in Las Vegas
- 10.0/10 Silvercar car hires in Las Vegas
- 7.0/10 Dollar car hires in Las Vegas
- 5.4/10 Economy Rent a Car car hires in Las Vegas
- 5.9/10 NU Car car hires in Las Vegas
Where can I find Hertz hire cars in Las Vegas?
221 N. Rampart Blvd, Hertz car rentals
Address
221 N. Rampart BlvdPhone
+1 702 869 7915Top tips for hiring a car from Hertz in Las Vegas
- Economy car hires from Hertz in Las Vegas are around 41% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Las Vegas
What is the most popular car hire from Hertz in Las Vegas?
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Las Vegas.
How many car hire locations does Hertz have in Las Vegas?
Hertz has 20 car hire locations in Las Vegas. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: McCarran Airport (LAS)?
Yes
Does Hertz offer shuttle or airport pick-up services from McCarran Airport (LAS)?
Yes