Book Enterprise hire cars in Birmingham

Reviews for Enterprise in Birmingham

Recent reviews

Traveller rating

Excellent

17

Good

4

Okay

2

Mediocre

3

Poor

0

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get the carairport location

car was greatgreat customer

car availablegreat price

great servicecustomer service

staff was very helpfulgreat experience

pick up and drop

8.0

Pros:yesCons:nothingReviewed 21 Aug 2020

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6.0

Cons:They over charged me at the counter than actuall deal which was online very disappointedReviewed 29 Mar 2021

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3.6

Pros:The location is convenientCons:This is the second time I’ve had a confirmed reservation at this branch and the second time that I’ve arrived at my pickup time to be told that my car was not available. The first time they told me I could pay extra to take a different car from the lot or wait 4 hours until the car I reserved was available. In that instance I ended up waiting, though I thought this was totally unacceptable—they should have not confirmed my pickup time if there was no car available, or made up for their mistake by renting me the available“upgrade” car at the originally agreed upon rate. Despite this experience, due to their convenient location I decided to give them a second chance. This time I arrived at my pickup time, an agent took my information and told me they were going to get my keys. After waiting outside for 10-15 minutes, a different agent came out and told me that there were no cars and I would have to wait “a while” until one became available. I left and went to the airport to rent a car from another company who were able to immediately provide a car at a lower rate. Budget rental car companies are generally not great for customer service, but I was shocked to have such a bad experience twice in a row. A rental confirmation should mean that the item will be available at the specified time at the agreed upon rate. Anything less than that is meaningless and a waste of time. I will not be back to this Enterprise branch.Reviewed 9 Nov 2020

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4.8

Pros:staff was friendlyCons:car had been smoked in, gas tank was not on fullReviewed 7 Jul 2020

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2.0

Pros:NOTHING! ENTERPRISE IS TERRIBLECons:THEY OVERGHARGED MY CARD BY $275!!!!!Reviewed 7 Oct 2020

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9.6

Pros:Drop-off was al little stilted because of the COVID - 19 mess, but the staff overcame that with their friendliness.Cons:Not much!Reviewed 2 Aug 2020

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5.6

Pros:Car wasn’t ready at expected time. Delayed by 45+ minutes waiting for car to be cleaned.Reviewed 9 Aug 2020

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2.0

Did Not DeliverCons:I called a couple of weeks before to inform them that I had rented a Suburban and really needed the extended length. They said they would have a Suburban or equivalent. I called the morning of the rental and they said they did not have ANY cars, but they were calling around other Enterprise locations. I called Corporate and they called the airport location (not where i rented) and told me i had the car. When i got there, they said they had none. Then by accident, one was returned while i was there. It was purely luck that i even got a car even though i had rented it weeks before. The one o got was good, clean, and had value for the money. I will not repeat this experience.Reviewed 28 Nov 2017

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8.0

Pros:No. I was given wrong info over the phone on the return of my monthly rental. And different information to renew the same car at the same rental place for another month car rental.Cons:Correct information on procedures to avoid me from having to pay extra money( if my mom had not taken the extra effort to help me).Reviewed 23 Jul 2020

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10.0

Pros:Jacob was awesome picking up the car! Super courteous and very helpful during the process!Reviewed 30 Jun 2020

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10.0

Pros:Excellent service, clean, new car. Easy in and out.Reviewed 4 May 2021

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8.0

Pros:Yes staff was fineCons:The car sucked...I signed up for a Jetta but was given a Jeep Compass. Hated the car, drives terrible, not comfortable. Hope to never be stuck with one of those againReviewed 27 May 2021

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• What is the most popular car hire from Enterprise in Birmingham?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Enterprise in Birmingham.

• How many car hire locations does Enterprise have in Birmingham?

  Enterprise has 10 car hire locations in Birmingham. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Birmingham airport (BHM)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Birmingham airport (BHM)?

  Yes