6.8 Good22 Oct 2019
Pros: I liked the fact that I received a hybrid vehicle for my long trip. The gas savings were great.Cons: Both at pick up and drop off the door had a sign that the attendant would return in a few minutes. The car, when received was externally very dirty and had what looked like tape residue on some of the windows. This made inspection difficult, so much so that I missed a chip in the windshield thinking it was a dead bug. Luckily, it had already been reported. Additionally, I had reserved a mid-size car and received a compact. Since it was a hybrid and I was going on a long trip, I didn't complain, but I'm pretty sure that I over paid for a compact car.
7.2 Good12 Sep 2019
Cons: It was not clear to me that there was an offsite Budget, who I actually rented from, and a onsite at the airport Budget. The man in charge was very helpful to honor what I had and made clear that it would be $5 more per day. Which was fine.
10.0 Excellent24 Aug 2019
Pros: Good car. Easy pickup and return. Good priceCons: Nothing
5.6 Okay15 Aug 2019
Pros: Returning the rental was easyCons: The cleaning of the car was a joke. This is the third car from budget that I’ve had where the staff just ran it through the car wash while the inside looked messy. Also, the billing is wrong. The bill was more at the end than what was quoted.
4.0 Okay21 May 2019
Pros: Budget had a car in Birmingham. No reservation for me. The customer in front of me had issues picking up his car. They had to call around to find my reservationCons: Kyak said I had a reservation; somebody needed to tell Budget, they had no idea. When I returned the car to Louisville airport, they didn't have it in system, couldn't produce a receipt and said a receipt would be emailed to me. 2 days after drop off I do not have a receipt or proof I dropped the
8.0 Excellent6 Mar 2019
Pros: Staff was friendly. Vehicle was in good condition.Cons: Finding the Budget Rent a Car pick up location (actually inside the public parking structure at Birmingham AL airport) was a hassle. Directions to the booth in the parking garage were poor. Additionally, the return address for vehicle drop off took me to the off-airport office.
7.2 Good25 Feb 2019
Pros: Staff was friendlyCons: They did not have a luxury car. Options were very limited. Very odd colored cars available.
8.0 Excellent11 Dec 2018
Customer Service SketchyPros: Once I finally located the Budget rental car spot in the parking garage, the gentleman was very helpful, I got a very nice car, and the process was simple.Cons: When I arrived at the airport, the Budget rental car desk was unmanned, and there was no signage directing customers to another location. Had to use discovery learning to find the Budget kiosk in the parking garage. I returned the car at 6:20 am and the Budget kiosk wasnt open yet, even though the sign said it would be open at 5 am. When I signed for the rental car, I told them I would be returning it at 6 am. I was told no problem, someone would be there. There wasn't, and because I was expecting a Budget rep to be there, I didn't have a pen to fill out the rental folder with mileage, date or FULL tank. I had to drop the car keys and rental agreement into the box without filling anything out, and HOPE that they charge me correctly. That's not how I prefer to do business.
2.0 Mediocre11 Aug 2018
No cars left when I arrived. SOL.Cons: despite my ressy - no cars left when I arrived. Horrible.
8.0 Excellent27 Jul 2018
Pros: Easy to drop offCons: The sign in the car place telling us where to actually meet the rental place was very confusing